service writer


VIDEO: Customer calls out Service Rep. on bogus $6,500 estimate

The vast majority of service technicians are honorable, hard-working folks. It's the rotten few that will rake you over the coals when given the chance, giving the entire profession a bad name. Wise Bread, a personal finance website, tells of a Mercedes-Benz owner who seems to have encountered one of the latter. The gentleman in question had a moonroof that was on the fritz, so he took it in for service. The service writer and "certified" technician appear to have teamed up to deem the powered roof completely broken, and gave an estimate of ... Read more →

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Autoblog Podcast #155: 'Twas the night before LA...

Chris, Dan, and Editor Paukert go over some LA Preview action and quietly whoop it up on the podcast.

 
 

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