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70Even mechanics know service department advisors quote unrealistic repair times

"Hi, welcome to John Q. Dealer's Toyota. What's that, you need an oil change? Okay, that's only going to take all week." We've all been here. A simple procedure at the dealership turns into a day in a tiny room, with stale coffee, out-of-date magazines and daytime television surrounded by people that are as disgruntled as you. Why, oh why, does it take so long to get work done at the local dealership?

29Mercedes celebrates its service departments with ill-advised anthem

Worker anthems are always dicey (Exhibit A: the Hyundai Steel song), focused as they are on ideologies and products that usually don't register beyond the bounds of the factory floor and burdened with dirge-like tunes and queerly reverential lyrics. Mercedes-Benz created a peppy tribute to its service department workers called Your Best that avoids the morass of the dirge but doubles down on the queer lyrics. Thanks to it being on YouTube, it also comes with imagery that is the closest we think

52VIDEO: Customer calls out Service Rep. on bogus $6,500 estimate

The vast majority of service technicians are honorable, hard-working folks. It's the rotten few that will rake you over the coals when given the chance, giving the entire profession a bad name. Wise Bread, a personal finance website, tells of a Mercedes-Benz owner who seems to have encountered one of the latter. The gentleman in question had a moonroof that was on the fritz, so he took it in for service. The service writer and "certified" technician appear to have teamed up to deem the powered r

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