"Hi, welcome to John Q. Dealer's Toyota. What's that, you need an oil change? Okay, that's only going to take all week." We've all been here. A simple procedure at the dealership turns into a day in a tiny room, with stale coffee, out-of-date magazines and daytime television surrounded by people that are as disgruntled as you. Why, oh why, does it take so long to get work done at the local dealership?