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service department

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    Study: Even mechanics know service department advisors quote unrealistic repair times
    1404305040

    "Hi, welcome to John Q. Dealer's Toyota. What's that, you need an oil change? Okay, that's only going to take all week." We've all been here. A simple procedure at the dealership turns into a day in a tiny room, with stale coffee, out-of-date magazines and daytime television surrounded by people ...

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    Video: Mercedes celebrates its service departments with ill-advised anthem
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    Worker anthems are always dicey (Exhibit A: the Hyundai Steel song), focused as they are on ideologies and products that usually don't register beyond the bounds of the factory floor and burdened with dirge-like tunes and queerly reverential lyrics. Mercedes-Benz created a peppy tribute to its ...

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    VIDEO: Customer calls out Service Rep. on bogus $6,500 estimate
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    The vast majority of service technicians are honorable, hard-working folks. It's the rotten few that will rake you over the coals when given the chance, giving the entire profession a bad name. Wise Bread, a personal finance website, tells of a Mercedes-Benz owner who seems to have encountered one ...

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