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    Jaguar tops JD Power customer sales satisfaction survey

    The results are in from J.D. Power and Associates' latest annual Sales Satisfaction Index Study, and Jaguar has leapt back up to the top position that it occupied for three of the four past years before dropping last year to third. The study surveyed some 36,000 buyers and leasers of new cars on ...

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    Customer satisfaction: If they beg, you will listen

    Most people that purchase a brand-new car from the dealer lot have heard about the forthcoming customer satisfaction survey that will be mailed to their home. While some dealers will ask you to fairly assess their performance, others will try to manipulate scores with overt suggestions and even ...

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    Score another one for Detroit: Domestics make gains in customer satisfaction

    The University of Michigan's National Quality Research Center released its American Customer Satisfaction Index today, which found that in general customer satisfaction has slightly increased this year in the automotive industry, and specifically domestic automakers have gained ground on their ...

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    New standards for heavy-duty diesels means more problems

    Those looking for a glimpse into the future of light-duty diesel reliability may be interested in a new study by J.D. Power on customer satisfaction with modern heavy truck powertrains. The 2006 Heavy Duty Truck Engine/Transmission Study ranked engines from the 2004 model year by quality, ...


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