satisfaction


Jaguar tops JD Power customer sales satisfaction survey

The results are in from J.D. Power and Associates' latest annual Sales Satisfaction Index Study, and Jaguar has leapt back up to the top position that it occupied for three of the four past years before dropping last year to third. The study surveyed some 36,000 buyers and leasers of new cars on their dealership experience, taking into account the dealership's facility, the individual salesperson, the paperwork and finance process, vehicle delivery process and price as criteria for their overall satisfaction. Jaguar dealers scored particularly ... Read more →

Customer satisfaction: If they beg, you will listen Chris Shunk

Most people that purchase a brand-new car from the dealer lot have heard about the forthcoming customer satisfaction survey that will be mailed to their home. While some dealers will ask you to ...

Score another one for Detroit: Domestics make gains in customer satisfaction John Neff

The University of Michigan's National Quality Research Center released its American Customer Satisfaction Index today, which found that in general customer satisfaction has slightly increased this ...

New standards for heavy-duty diesels means more problems Eric Bryant

Those looking for a glimpse into the future of light-duty diesel reliability may be interested in a new study by J.D. Power on customer satisfaction with modern heavy truck powertrains. The 2006 Heavy ...

Jaguar tops JD Power customer sales satisfaction survey 1 year ago on Autoblog

The results are in from J.D. Power and Associates' latest annual Sales Satisfaction Index Study, and Jaguar has leapt back up to the top position that it occupied for three of the four past years before dropping last year to third. The study surveyed some 36,000 buyers and leasers of new cars on ...

Customer satisfaction: If they beg, you will listen 2 years ago on Autoblog

Most people that purchase a brand-new car from the dealer lot have heard about the forthcoming customer satisfaction survey that will be mailed to their home. While some dealers will ask you to fairly assess their performance, others will try to manipulate scores with overt suggestions and even ...

Score another one for Detroit: Domestics make gains in customer satisfaction 2 years ago on Autoblog

The University of Michigan's National Quality Research Center released its American Customer Satisfaction Index today, which found that in general customer satisfaction has slightly increased this year in the automotive industry, and specifically domestic automakers have gained ground on their ...

New standards for heavy-duty diesels means more problems 3 years ago on Autoblog

Those looking for a glimpse into the future of light-duty diesel reliability may be interested in a new study by J.D. Power on customer satisfaction with modern heavy truck powertrains. The 2006 Heavy Duty Truck Engine/Transmission Study ranked engines from the 2004 model year by quality, ...






Autoblog Podcast #157: Mike Levine trucks along with us.

Mike Levine from PickupTrucks.com joins Chris, Sam, and Dan this week and gets a chance to talk about cars, too! 

 
 

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