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    Customer satisfaction: If they beg, you will listen

    Most people that purchase a brand-new car from the dealer lot have heard about the forthcoming customer satisfaction survey that will be mailed to their home. While some dealers will ask you to fairly assess their performance, others will try to manipulate scores with overt suggestions and even ...

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    Beware of the Four-Square rip off

    If you or somebody you know is looking into purchasing a new vehicle, this is a must read. We know new and used car salesmen can be some pretty slick dudes, but many of us step on the lot with a great deal of emotion and usually little preparedness. Even us car nuts may come in knowing more than ...


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