quality

Reputation is everything, according to a new survey by J.D. Power and Associates. The 2012 Avoider Study found that 43 percent of buyers who steer clear of a particular model due to quality concerns do so merely because of common knowledge. Ratings and reviews – our stock in trade – ...

Ford has taken it on the chin from J.D. Power since the carmaker rolled out its new MyFord Touch system in the 2011 Explorer. Ford's ranking in the influential Initial Quality Survey dropped from fifth last year all the way down to 23rd, in large measure because of customer dissatisfaction with ...

While Nissan has never enjoyed the same stellar reputation for quality as its Japanese compatriots at Toyota and Honda, it has lately found itself in danger of acquiring the opposite rep. Nissan's performance on influential J.D. Power quality and dependability studies has been below average ...

Quality studies can be funny things in the auto business. It's not unusual to have one completely contradict another, which can result in an automaker that was panned as a loser in one study claiming to be a leader based on another. That's exactly what Volkswagen and Ford get to do thanks to ...

Ford has had its share of quality issues with its fledgling MyFord Touch technology, and watchdogs like Consumer Reports and J.D. Power have taken notice. Bloomberg reports that Ford CEO Alan Mulally is all too aware of the automaker's latest technology glitches, saying, "We've had just a few ...

J.D. Power and Associates has released its 2010 Initial Quality Study (IQS) and Porsche has earned back the top spot that was occupied by Lexus in last year's study. The annual J.D. Power study measures IQS based on ...

You know you've hit a certain level of notoriety (for better or worse) when hacks with video editing software and a sense of humor post a video on YouTube that pokes fun at you or your situation and people actually watch. Toyota's recall of over 8 ...

2009 has seen a bumper crop of automobile recalls. The Detroit Free Press reports that there were 15.2 million units recalled this year – nearly double the 8.6 million vehicles that were called back in all of 2008. And the leader of the recall pack was Toyota, with a knee-wobbling 4.87 ...

It was back in 2002 when Fujio Cho, then-President of Toyota Motor Corp., set the company's goal of achieving a 15 percent share of the global automotive market sometime after 2010. Seven years ago, it didn't seem much of a stretch as the automaker had already captured 10.7 percent, and the ...

Why are German luxury cars so expensive? Because of German engineering. And what is this whole "German engineering" thing all about? That's the question Audi tries to explain once a year when it takes outsiders through its quality ...