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    Study: Hyundai tops J.D. Power's Customer Retention Study
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    J.D. Power and Associates has released its annual Customer Retention Study, and Hyundai ranks the highest among brands in retaining buyers. Hyundai's retention rate is up four percentage points to 64 percent in 2012, thanks largely to the Elantra and Sonata models. J.D. Power says that much of ...

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    Report: Car and Driver calls out J.D. Power IQS
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    Ford has taken it on the chin from J.D. Power since the carmaker rolled out its new MyFord Touch system in the 2011 Explorer. Ford's ranking in the influential Initial Quality Survey dropped from fifth last year all the way down to 23rd, in large measure because of customer dissatisfaction with ...

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    Official: Surprise! J.D. Power reports consumers frustrated with navigation systems
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    For those of us testing dozens of in-car navigation and infotainment systems each year, J.D. Power's 2011 U.S. Navigation Usage and Satisfaction Study comes as no surprise. According to owners surveyed in the study, simplicity and ease-of-use are lacking in the majority of systems on the market, ...

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    Report: Nissan rushes to grapple with poor quality survey scores
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    While Nissan has never enjoyed the same stellar reputation for quality as its Japanese compatriots at Toyota and Honda, it has lately found itself in danger of acquiring the opposite rep. Nissan's performance on influential J.D. Power quality and dependability studies has been below average ...

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    Video: Volvo spot hopes to embarass German automakers on their own turf
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    Volvo would like to take a moment to give a shout out to German drivers and German automakers. It seems the Swedish brand is a hit in Germany, earning the top raking for customer satisfaction from JD Power, and so Volvo would like to thank the home-grown manufacturers for allowing an outsider to ...

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    Study: 2011 J.D. Power Initial Quality report praises Lexus, Honda, pans Ford
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    The calendar has kicked over to summer, and that means J.D. Power has just updated its Initial Quality report. The 2011 edition of the IQS is a bit surprising, mostly because the quality of new model launches has been trending upward since 2007 for the entire industry on average. The tune has ...

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    Autoblog Podcast #222: Chevy Colorado, Porsche 918, Tata Nano for U.S. and J.D. Power Reliability
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    Click above for the Autoblog Podcast in iTunes, RSS or listen now!
    Autoblog Podcast #222 is ready to go, and the crew this week is Chris Shunk, Zach Bowman and Dan Roth. Joining this trio is Dave Sullivan of AutoPacific, and topics range from the next-generation Chevrolet Colorado, to the ...

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    Submit your questions for Autoblog Podcast #222
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    Click above to subscribe to The Autoblog Podcast in iTunes
    We record Episode #222 of the Autoblog Podcast tonight, so check out our discussion topics below. You can use the forum below to drop us your own feedback and questions, or vote on your fellow readers' submissions to help determine what ...

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    JD Power's 2011 Vehicle Dependability Study names Lincoln best brand, Toyota wins most segments
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    J.D. Power and Associates has released its annual Vehicle Dependability Study for 2011, and there are a few surprises in store for those who religiously keep track of who outperforms who on the automotive reliability front. For the first time ever, Lincoln, with 101 problems per 100 vehicles, ...

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    J.D. Power: Styling biggest reason people reject Acura
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    2010 Acura TL SH-AWD – Click above for high-res image gallery
    It's no secret that the corporate schnoz adopted in recent years by Acura is, shall we say... controversial. But whether or not it's helping or hurting sales is up for debate. On one hand, the brand's 24-percent increase in ...

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    Study: More new car shoppers avoiding Toyota, but brand still near top of consideration lists
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    According to Automotive News, new car shoppers are beginning to shy away from Toyota thanks to the company's less-than spotless quality and safety reputation as of late. A new study by J.D. Power and Associates has revealed that around 19 percent of new car buyers surveyed said that they had ...

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    Ford, Honda lead latest J.D. Power owner loyalty survey
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    Customer loyalty is incredibly important to automakers and something earned by providing both good products and service. J.D. Power has just put out its 2010 Customer Retention Study to show how well each automaker is doing at keeping existing car buyers coming back for more. Leading the way are ...

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    Study: Rental car companies increase customer satisfaction, Enterprise tops
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    Economists and talking heads argue endlessly about our economy on a daily basis. "It's back!," "It's almost back!" and "It's never coming back!" seem to be the leaders among the varied viewpoints we hear and read about. One sector that has apparently begun to rebound is the car rental business. ...

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    Study: How car dealers treat customers is more important than price
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    Today's piece of blatantly obvious news comes courtesy of J.D. Power and Associates. According to a new study, a whopping 52 percent of new car buyers said the main reason behind picking one car dealer over another was how they were treated on the lot. In fact, of those surveyed, only 38 percent ...

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    Study: 3 out of 5 new car buyers over 50 years old
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    Every automaker strives to entice younger buyers into its fold, yet more new crossovers and large sedans tend to make their way to market than anything in which the young among us might be interested. What's up with that? Well, it could have something to do with the fact that people under 50 years ...

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    Domestics surpass imports as a whole in 2010 J.D. Power APEAL study
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    Click above for gallery of the graphics from J.D. Power and Associates
    Porsche once again grabs the top spot (for the sixth time in a row) in the J.D. Power and Associates 2010 Automotive Performance, Execution, and Layout (APEAL) Study. This year's study asked 76,000 owners 90 days after ...

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    Autoblog Podcast #183 - Odyssey, IQS, UAW, CR-Z, CTS Coupe and Grand Cherokee
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    Click above for the Autoblog Podcast in iTunes, RSS or listen now!
    This week's podcast team is Sam Abuelsamid, Alex Nunez and Dan Roth. We dive right in after a quick garage overview and take on the 2011 Honda Odyssey, JD Power's Initial Quality Study results, action suggested by the new United ...

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    TheDetroitBureau.com on Autoblog with Paul Eisenstein
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    J.D. Power Initial Quality Study analysis When I bought my first new car, back in 1973, I'd been warned by friends to expect a good half dozen defects that would need to be straightened out by the dealer. It turned out there were only five, I quickly counted, before taking my little sedan back ...

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    J.D. Power 2010 Initial Quality Study released, first time ever domestics lead imports
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    Click above for a gallery of graphtastic images from J.D. Power and Associates
    J.D. Power and Associates has released its 2010 Initial Quality Study (IQS) and Porsche has earned back the top spot that was occupied by Lexus in last year's study. The annual J.D. Power study measures IQS based on ...

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    Porsche and Lincoln climb to top of J.D. Power 2010 Vehicle Dependability Study
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    Click above for results of the 2010 J.D. Power Vehicle Dependability Study
    J.D. Power and Associates has just released its 2010 Vehicle Dependability Study (VDS)... and Porsche, Lincoln and Buick have climbed on the podium (Buick, Jaguar and Lexus occupied the top spots in last year's 2009 ...

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