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J.D. Power ranks Mercedes-Benz #1 for customer retention

That's customer retention, not retentive customers, though Mercedes-Benz could be said to enjoy both. J.D. Power and Associates has been indexing customer retention for seven years, and Mercedes-Benz tops the list in 2009. Power measures how many vehicle buyers are replacing an older model from the same brand, and Mercedes-Benz's 67-percent retention rate tops all others, including the usual suspects, Honda and Toyota. What's resonating with customers are resale value and quality. Even used Mercs are spendy, but they all ooze an air of ... Read more →

J.D. Power releases sat-nav study findings, crowns Ford tops Jonny Lieberman

Not only does Ford rank number one on J.D. Power and Associate's 2009 navigation system survey, it ranks number two as well. The top ranking system, according to Power's study, is the one found in ...

Ruh-Roh, Chrysler: Fiat finishes dead last in new British J.D. Power survey Dan Roth

What automaker has a lower owner satisfaction score in the UK than Chrysler? The one and only company that makes automobiles less tasty to UK consumers is Fiat. Both brands, which are soon to be ...

Buick, Jaguar knock Lexus from top of J.D. Power 2009 Vehicle Dependability Study Michael Harley

J.D. Power and Associates has just released its 2009 Vehicle Dependability Study... and it is a bombshell. For the past 14 years, including the most recent 2008 Vehicle Dependability Study, Lexus ...

REPORT: "Buy American" still sways shoppers Jonathon Ramsey

The J. D. Power Escaped Shopper Study examines why customers look at one model of car, but ultimately buy another. The result: when it came to choosing a domestic or an import vehicle, shoppers chose ...

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Ford dominates J.D. Power and Associates 2007 Initial Quality Study 2 years ago on Autoblog

Hot on the heels of the 2007 Strategic Vision Total Quality Awards, J.D. Power and Associates has released its 2007 Initial Quality Study. You'll no doubt be hearing about how well Ford has done in this year's IQS, as J.D. Power reports the Blue Oval has garnered five top model segment awards, more ...

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Autoblog Podcast #158: 'Twas a couple nights before Christmas...

Chris, Editor Paukert, and Dan send the Podcast off for the Christmas holiday in proper fashion

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