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jd power and associates

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    Report: Sonata, Elantra driving down Hyundai quality scores
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    Hyundai was the butt of many jokes in the auto industry when it first entered the US market, but since then, it has forged ahead and built cars that stand with the best in their respective segments. The 2011 Sonata and 2011 Elantra were seen as the apotheosis of the brand's forward progress when ...

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    Study: J.D. Power study sees new car dependability problems increase for first time since 1998
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    For the first time since 1998, J.D. Power and Associates says its data shows that the average number of problems per 100 cars has increased. The finding is the result of the firm's much-touted annual Vehicle Dependability Study, which charts incidents of problems in new vehicle purchases over three ...

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    Study: New J.D. Power Initial Quality Study puts Porsche, GM in spotlight
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    J.D. Power and Associates has released its annual Initial Quality Study, and this year, Porsche and General Motors took the spotlight. The study, which asks new car owners to report problems experienced during the first 90 days of ownership, found that overall, the industry averages 113 problems ...

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    Study: J.D. Power says drivers increasingly frustrated by low-rolling resistance and run-flat tires
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    Unless we're talking about tires used for specific conditions (snow, summer, off-road, etc.), we imagine most new car buyers don't think twice about the rubber on their ride. J.D. Power and Associates does, and it recently rated consumer satisfaction for the top tire brands in various vehicle ...

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    Study: Satisfaction with dealer service rises, Lexus and GMC are tops
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    During the economic downturn, many car dealerships counteracted their slowing income by focusing on things that would set them apart from competition – things like the quality of customer service they provide. When the economy picked up and more sales and service followed, many also first ...

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    Study: J.D. Power: Vehicle dependability at all-time high, Lexus and Porsche lead
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    Each year, J.D. Power and Associates surveys original owners of three-year-old vehicles to find out what kinds of problems they have had experienced over the last 12 months, and then it uses this data to create its annual Vehicle Dependability Study. This means that the models in the 2013 ...

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    Study: Hyundai tops J.D. Power's Customer Retention Study
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    J.D. Power and Associates has released its annual Customer Retention Study, and Hyundai ranks the highest among brands in retaining buyers. Hyundai's retention rate is up four percentage points to 64 percent in 2012, thanks largely to the Elantra and Sonata models. J.D. Power says that much of ...

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    Official: Lexus and Mini offer the most satisfying buying experience
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    JD Power and Associates has released the results of the organization's annual study on customer satisfaction with the vehicle buying process, and Mini has once again taken top honors among mass market brands. The study specifically looks at satisfaction among buyers and those who chose not to buy ...

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    JD Power's 2011 Vehicle Dependability Study names Lincoln best brand, Toyota wins most segments
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    J.D. Power and Associates has released its annual Vehicle Dependability Study for 2011, and there are a few surprises in store for those who religiously keep track of who outperforms who on the automotive reliability front. For the first time ever, Lincoln, with 101 problems per 100 vehicles, ...

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    Lexus, Mini top J.D. Power customer service survey
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    J.D. Power and Associates has just released the results of its latest customer service survey. Lexus managed to take home the luxury crown for greatest customer satisfaction in the service department while Mini snagged top honors among mass-market brands. According to J.D. Power, one of the biggest ...

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    Study: How car dealers treat customers is more important than price
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    Today's piece of blatantly obvious news comes courtesy of J.D. Power and Associates. According to a new study, a whopping 52 percent of new car buyers said the main reason behind picking one car dealer over another was how they were treated on the lot. In fact, of those surveyed, only 38 percent ...

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    Autoblog Podcast #183 - Odyssey, IQS, UAW, CR-Z, CTS Coupe and Grand Cherokee
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    Click above for the Autoblog Podcast in iTunes, RSS or listen now!
    This week's podcast team is Sam Abuelsamid, Alex Nunez and Dan Roth. We dive right in after a quick garage overview and take on the 2011 Honda Odyssey, JD Power's Initial Quality Study results, action suggested by the new United ...

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    J.D. Power ranks Mercedes-Benz #1 for customer retention
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    That's customer retention, not retentive customers, though Mercedes-Benz could be said to enjoy both. J.D. Power and Associates has been indexing customer retention for seven years, and Mercedes-Benz tops the list in 2009. Power measures how many vehicle buyers are replacing an older model from ...

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    J.D. Power releases sat-nav study findings, crowns Ford tops
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    Not only does Ford rank number one on J.D. Power and Associate's 2009 navigation system survey, it ranks number two as well. The top ranking system, according to Power's study, is the one found in the Lincoln MKS, followed by a nearly identical system (if not 100% identical) in the Ford Flex. And ...

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    Ruh-Roh, Chrysler: Fiat finishes dead last in new British J.D. Power survey
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    What automaker has a lower owner satisfaction score in the UK than Chrysler? The one and only company that makes automobiles less tasty to UK consumers is Fiat. Both brands, which are soon to be joined at the arm rest, scored significantly below both the industry average and survey champ Lexus, ...

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    Buick, Jaguar knock Lexus from top of J.D. Power 2009 Vehicle Dependability Study
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    Click above for results of 2009 J.D. Power Vehicle Dependability Study
    J.D. Power and Associates has just released its 2009 Vehicle Dependability Study... and it is a bombshell. For the past 14 years, including the most recent 2008 Vehicle Dependability Study, Lexus has sat at the top of the ...

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    REPORT: "Buy American" still sways shoppers
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    The J. D. Power Escaped Shopper Study examines why customers look at one model of car, but ultimately buy another. The result: when it came to choosing a domestic or an import vehicle, shoppers chose one or the other for different reasons. According to J.D. Power, almost 80% of new-vehicle buyers ...

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    Ford dominates J.D. Power and Associates 2007 Initial Quality Study
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    Hot on the heels of the 2007 Strategic Vision Total Quality Awards, J.D. Power and Associates has released its 2007 Initial Quality Study. You'll no doubt be hearing about how well Ford has done in this year's IQS, as J.D. Power reports the Blue Oval has garnered five top model segment awards, more ...

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