jd power

J.D. Power has become a household name thanks to the organization's yearly awards based on in-depth consumer surveys about all manner of goods and services. In the automotive industry, manufacturers constantly struggle to best each other for top honors, and that struggle has helped push the ...

When it comes to handing out awards, nobody works harder than J.D. Power. With surveys concocted to measure dependability, brand reputation, customer retention, quality, and whatever else the company can dream up, we sometimes wonder whether the company's plaudits aren't becoming a little like ...

Remember the days of planned obsolescence? They're over. The latest J.D. Power Vehicle Dependability Study shows a 13-percent improvement in new car dependability over the first three years of ownership. The latest sample of 2009 model year vehicles shows the lowest rate of problems since the ...

Reputation is everything, according to a new survey by J.D. Power and Associates. The 2012 Avoider Study found that 43 percent of buyers who steer clear of a particular model due to quality concerns do so merely because of common knowledge. Ratings and reviews – our stock in trade – ...

J.D. Power and Associates has released its annual Customer Retention Study, and Hyundai ranks the highest among brands in retaining buyers. Hyundai's retention rate is up four percentage points to 64 percent in 2012, thanks largely to the Elantra and Sonata models. J.D. Power says that much of ...

Ford has taken it on the chin from J.D. Power since the carmaker rolled out its new MyFord Touch system in the 2011 Explorer. Ford's ranking in the influential Initial Quality Survey dropped from fifth last year all the way down to 23rd, in large measure because of customer dissatisfaction with ...

For those of us testing dozens of in-car navigation and infotainment systems each year, J.D. Power's 2011 U.S. Navigation Usage and Satisfaction Study comes as no surprise. According to owners surveyed in the study, simplicity and ease-of-use are lacking in the majority of systems on the market, ...

While Nissan has never enjoyed the same stellar reputation for quality as its Japanese compatriots at Toyota and Honda, it has lately found itself in danger of acquiring the opposite rep. Nissan's performance on influential J.D. Power quality and dependability studies has been below average ...

Volvo would like to take a moment to give a shout out to German drivers and German automakers. It seems the Swedish brand is a hit in Germany, earning the top raking for customer satisfaction from JD Power, and so Volvo would like to thank the home-grown manufacturers for allowing an outsider to ...

The calendar has kicked over to summer, and that means J.D. Power has just updated its Initial Quality report. The 2011 edition of the IQS is a bit surprising, mostly because the quality of new model launches has been trending upward since 2007 for the entire industry on average. The tune has ...