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j.d. power

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    Study: Jaguar ousts Lexus from atop J.D. Power 2013 Sales Satisfaction Index
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    Jaguar has taken the top spot among luxury brands in the 2013 Sales Satisfaction Index, an annual survey conducted by J.D. Power that measures customer satisfaction with the experience of purchasing a new vehicle. The English brand, not even among the top three luxury automakers on the list last ...

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    Study: Updated J.D. Power APEAL study shines on VW Group, Chevy
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    J.D. Power has just revealed the results of its 2013 APEAL Study, which looks at which brands have the most appealing cars based on sales figures, dealer inventory, brand loyalty, transaction and trade-in prices. The study was revamped for 2013, and places a larger focus on the new tech and ...

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    Study: J.D. Power: Vehicle dependability at all-time high, Lexus and Porsche lead
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    Each year, J.D. Power and Associates surveys original owners of three-year-old vehicles to find out what kinds of problems they have had experienced over the last 12 months, and then it uses this data to create its annual Vehicle Dependability Study. This means that the models in the 2013 ...

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    Report: Chrysler suspends incentives, penalties for dealer customer service
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    Last December, J.D. Power's Sales Satisfaction Index Study ranked Chrysler's Jeep, Ram and Dodge brands at the bottom of the list. The Chrysler brand itself fared somewhat better with a ranking of nine out of 19 brands. With those scores in mind, Chrysler execs deduced that their customer ...

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    Opinion: What's the right way to read an automotive quality report?
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    Why No One Quality Report Tells The Whole Story Quality remains one of the most significant factors for folks buying a new car. There's no question that fuel economy has become a critical consideration for most folks looking to buy a new car. But quality remains one of the single most ...

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    Official: J.D. Power Initial Quality Study highlights infotainment woes, puts Lexus on top
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    Despite an overall increase in overall quality of five percent, automakers are continuing to struggle with in-car technologies, says J.D. Power in its annual Initial Quality Study. Owners reports of problems with factory-installed hands-free communication devices has increased 137 percent since ...

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    Report: Ford tempers expectations of improvement in J.D. Power quality survey
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    Technology can be a fickle thing for automotive companies. Done right, tech can help sell cars. Done badly, and tech can sink a whole company's image. Ford is battling just that problem. Its Sync tech has certainly contributed to healthy sales recently, but customers started to complain with the ...

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    Who, exactly, is J.D. Power?
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    J.D. Power has become a household name thanks to the organization's yearly awards based on in-depth consumer surveys about all manner of goods and services. In the automotive industry, manufacturers constantly struggle to best each other for top honors, and that struggle has helped push the ...

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    Official: Lexus, Mini take home dealer satisfaction laurels in latest J.D. Power survey
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    When it comes to handing out awards, nobody works harder than J.D. Power. With surveys concocted to measure dependability, brand reputation, customer retention, quality, and whatever else the company can dream up, we sometimes wonder whether the company's plaudits aren't becoming a little like ...

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    Study: J.D. Power reports vehicle dependability has substantially improved
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    Remember the days of planned obsolescence? They're over. The latest J.D. Power Vehicle Dependability Study shows a 13-percent improvement in new car dependability over the first three years of ownership. The latest sample of 2009 model year vehicles shows the lowest rate of problems since the ...

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    Study: J.D. Power: More car buyers base purchases on brand reputation than ratings and reviews
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    Reputation is everything, according to a new survey by J.D. Power and Associates. The 2012 Avoider Study found that 43 percent of buyers who steer clear of a particular model due to quality concerns do so merely because of common knowledge. Ratings and reviews – our stock in trade – ...

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    Report: Car and Driver calls out J.D. Power IQS
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    Ford has taken it on the chin from J.D. Power since the carmaker rolled out its new MyFord Touch system in the 2011 Explorer. Ford's ranking in the influential Initial Quality Survey dropped from fifth last year all the way down to 23rd, in large measure because of customer dissatisfaction with ...

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    Official: Surprise! J.D. Power reports consumers frustrated with navigation systems
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    For those of us testing dozens of in-car navigation and infotainment systems each year, J.D. Power's 2011 U.S. Navigation Usage and Satisfaction Study comes as no surprise. According to owners surveyed in the study, simplicity and ease-of-use are lacking in the majority of systems on the market, ...

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    Report: Nissan rushes to grapple with poor quality survey scores
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    While Nissan has never enjoyed the same stellar reputation for quality as its Japanese compatriots at Toyota and Honda, it has lately found itself in danger of acquiring the opposite rep. Nissan's performance on influential J.D. Power quality and dependability studies has been below average ...

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    Study: Hyundai, Jeep and Chrysler show biggest gains in J.D. Power APEAL report
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    J.D. Power loves to know what you think about new cars and the companies that make them. One of their annual reports is called the APEAL study, which looks at automotive performance, execution and layout, and this analytic look at makes and models is tallied up within a 1,000-point scale. The ...

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    Study: 2011 J.D. Power Initial Quality report praises Lexus, Honda, pans Ford
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    The calendar has kicked over to summer, and that means J.D. Power has just updated its Initial Quality report. The 2011 edition of the IQS is a bit surprising, mostly because the quality of new model launches has been trending upward since 2007 for the entire industry on average. The tune has ...

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    Report: Mulally facing pressure to fix Ford tech and quality glitches
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    Ford has had its share of quality issues with its fledgling MyFord Touch technology, and watchdogs like Consumer Reports and J.D. Power have taken notice. Bloomberg reports that Ford CEO Alan Mulally is all too aware of the automaker's latest technology glitches, saying, "We've had just a few ...

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    Autoblog Podcast #222: Chevy Colorado, Porsche 918, Tata Nano for U.S. and J.D. Power Reliability
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    Click above for the Autoblog Podcast in iTunes, RSS or listen now!
    Autoblog Podcast #222 is ready to go, and the crew this week is Chris Shunk, Zach Bowman and Dan Roth. Joining this trio is Dave Sullivan of AutoPacific, and topics range from the next-generation Chevrolet Colorado, to the ...

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    JD Power's 2011 Vehicle Dependability Study names Lincoln best brand, Toyota wins most segments
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    J.D. Power and Associates has released its annual Vehicle Dependability Study for 2011, and there are a few surprises in store for those who religiously keep track of who outperforms who on the automotive reliability front. For the first time ever, Lincoln, with 101 problems per 100 vehicles, ...

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    Lexus, Mini top J.D. Power customer service survey
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    J.D. Power and Associates has just released the results of its latest customer service survey. Lexus managed to take home the luxury crown for greatest customer satisfaction in the service department while Mini snagged top honors among mass-market brands. According to J.D. Power, one of the biggest ...

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