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j.d. power and associates

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    Official: J.D. Power Initial Quality Study highlights infotainment woes, puts Lexus on top
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    Despite an overall increase in overall quality of five percent, automakers are continuing to struggle with in-car technologies, says J.D. Power in its annual Initial Quality Study. Owners reports of problems with factory-installed hands-free communication devices has increased 137 percent since ...

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    Study: J.D. Power: More car buyers base purchases on brand reputation than ratings and reviews
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    Reputation is everything, according to a new survey by J.D. Power and Associates. The 2012 Avoider Study found that 43 percent of buyers who steer clear of a particular model due to quality concerns do so merely because of common knowledge. Ratings and reviews – our stock in trade – ...

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    JD Power's 2011 Vehicle Dependability Study names Lincoln best brand, Toyota wins most segments
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    J.D. Power and Associates has released its annual Vehicle Dependability Study for 2011, and there are a few surprises in store for those who religiously keep track of who outperforms who on the automotive reliability front. For the first time ever, Lincoln, with 101 problems per 100 vehicles, ...

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    J.D. Power says global battery demand may be overhyped
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    As per usual whenever there's great change afoot, finding the shelter of reality among competing storms of He Said/She Said isn't easy – it will probably take us another ten years to find out what's really true right now. J.D. Power and Associates has added more data to the mix with its ...

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    Domestics surpass imports as a whole in 2010 J.D. Power APEAL study
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    Click above for gallery of the graphics from J.D. Power and Associates
    Porsche once again grabs the top spot (for the sixth time in a row) in the J.D. Power and Associates 2010 Automotive Performance, Execution, and Layout (APEAL) Study. This year's study asked 76,000 owners 90 days after ...

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    Porsche and Lincoln climb to top of J.D. Power 2010 Vehicle Dependability Study
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    Click above for results of the 2010 J.D. Power Vehicle Dependability Study
    J.D. Power and Associates has just released its 2010 Vehicle Dependability Study (VDS)... and Porsche, Lincoln and Buick have climbed on the podium (Buick, Jaguar and Lexus occupied the top spots in last year's 2009 ...

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    Lexus and Hummer top 2010 J.D. Power Customer Service Index Study
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    2010 J.D. Power CSI Study - Click above for charts
    Lexus and Hummer took top honors in their respective categories in the J.D. Power and Associates 2010 Consumer Service Index (CSI) Study. Released this time each year, the CSI rankings (based on a 1,000-point scale) measure satisfaction among ...

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    J.D. Power data suggests January U.S. new-vehicle retail sales decline from last month
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    After gathering real-time transaction data from 8,900 automotive franchisees across the U.S., J.D. Power and Associates predicts new-vehicle retail sales will have declined for January 2010 compared to one year ago. January's new-vehicle sales are expected to come in at 500,900 units, which ...

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    Hyundai trumps BMW and Jaguar in J.D. Power 2009 APEAL study
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    Click above for a gallery of the graphics from J.D. Power and Associates
    Porsche grabs the top spot for the fifth year in a row in the J.D. Power and Associates 2009 Automotive Performance, Execution, and Layout (APEAL) Study. For this year's study, the team at JDPA gathered information from ...

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    Lexus leads, Hyundai improves, while Infiniti drops in J.D. Power 2009 Initial Quality Study
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    Click above for a gallery of the graphtastic images from J.D. Power and Associates
    J.D. Power and Associates has released its 2009 Initial Quality Study (IQS) and Lexus has taken the top spot away from Porsche, the initial quality leader for the past three years. The annual J.D. Power study ...

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    J.D. Power debuts Vehicle Launch Index to assess new model launches
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    J.D. Power & Associates has long been known as the firm that can sway the fortunes of automakers with its many surveys on quality, dependability and customer satisfaction. All of the firm's work to date has focused on a buyer's experience after he or she purchases a new vehicle... until now. ...

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    JD Power: Honda leads industry in customer retention
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    Click the image above to see J.D. Power and Associates Customer Retention Study
    Honda has taken the top spot away from Toyota in the latest "Customer Retention Study" from J.D. Power and Associates. The global marketing information firm surveyed 147,238 buyers/lessees to determine how likely ...

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    Jaguar tops JD Power customer sales satisfaction survey
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    The results are in from J.D. Power and Associates' latest annual Sales Satisfaction Index Study, and Jaguar has leapt back up to the top position that it occupied for three of the four past years before dropping last year to third. The study surveyed some 36,000 buyers and leasers of new cars on ...

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    J.D. Power warns global auto market may "outright collapse" in 2009
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    J.D. Power and Associates, the influential industry tracking firm, warned that the global auto market may "outright collapse" due to the lack of available credit and the general global economic conditions in 2009. According to the company, credit market restructuring, fewer leasing options, and ...

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    Lexus leads J.D. Power dependability for 14th straight year
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    Click above for results 2008 J.D. Power Dependability StudyJ.D. Power and Associates has just released its 2008 Vehicle Dependability Study that attempts to measure vehicle quality throughout the first three years of owning a vehicle, and for the 14th year in a row Lexus leads all manufacturers ...

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    American automakers top JD Power's website rankings
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    J.D. Power & Associates, the biggest name in rating everything related to buying and owning cars, has released its rankings of automaker websites. The ratings, which J.D. Power releases twice a year, takes into account the feedback of more than 11,000 online new car shoppers over the course of ...

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    REPORT: Toyota tops in customer retention
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    The J.D. Power people compiled their annual list of automaker customer retention rates, and Toyota came out on top, followed closely behind by General Motors. Almost 69-percent of Toyota owners continued their relationship with the manufacturer, compared to GM whose owners returned to the ...

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    VIDEO: Maxiumum Bob Lutz answers questions about GM's reliability
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    The General's chief product guru, Bob Lutz, responded to questions regarding GM's reliability in the company's FastLane Blog's most recent video Q&A chapter. According to Lutz, who cites comparisons to company "H" and company "T" as being perpetual reliability yardsticks, GM has aimed at making ...

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    Asia auto sales set to eclipse Europe by 2009
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    A J.D. Power and Associates study reveals that before the end of the decade, vehicle sales in the Asia Pacific region will surpass those in the European arena – the largest market in the world.Although the report is nothing surprising considering the booming market in China and the ...

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    J.D. Power Report: Jaguar satisfies the customers it has left
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    You have to hand it to the folks at Jaguar. In the face of sales dwindling to almost nothing, its dealers and service staff manage to still do their jobs well and delight their customers. In the 2007 Customer Service Index Study released by J.D. Power and Associates today, Jaguar was rated number ...

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