Despite an overall increase in overall quality of five percent, automakers are continuing to struggle with in-car technologies, says J.D. Power in its annual Initial Quality Study. Owners reports of problems with factory-installed hands-free communication devices has increased 137 percent since 2009, when such infotainment solutions were offered mostly in high-end models only.
Reputation is everything, according to a new survey by J.D. Power and Associates. The 2012 Avoider Study found that 43 percent of buyers who steer clear of a particular model due to quality concerns do so merely because of common knowledge. Ratings and reviews – our stock in trade – were cited by 38 percent, while previous ownership of a model caused scorn in only 14 percent of respondents.
J.D. Power and Associates has released its annual Vehicle Dependability Study for 2011, and there are a few surprises in store for those who religiously keep track of who outperforms who on the automotive reliability front. For the first time ever, Lincoln, with 101 problems per 100 vehicles, leads the chart, followed by Lexus with a score of 109.
As per usual whenever there's great change afoot, finding the shelter of reality among competing storms of He Said/She Said isn't easy – it will probably take us another ten years to find out what's really true right now. J.D. Power and Associates has added more data to the mix with its report, "Drive Green 2020: More Hope than Reality." The one-sentence summary is that, according to J.D. Power's research, there might be more hype than substance to hybrid and battery demand, but that China
Each automaker has its own green car predictions about what we'll be driving in 2020, but an authoritative independent voice puts a bit of a damper on the most rosy. J.D. Power and Associates released the results of a report called "Drive Green 2020: More Hope than Reality" today, and, as you may be able to guess from the name, it doesn't look all that good for green cars.
After gathering real-time transaction data from 8,900 automotive franchisees across the U.S., J.D. Power and Associates predicts new-vehicle retail sales will have declined for January 2010 compared to one year ago. January's new-vehicle sales are expected to come in at 500,900 units, which represents a seasonally adjusted annualized rate (SAAR) of 7.9 million units. In January of 2009, the SAAR was 8.8 million units. December 2009 was a particularly strong sales month – thanks to heavy ma
J.D. Power & Associates has long been known as the firm that can sway the fortunes of automakers with its many surveys on quality, dependability and customer satisfaction. All of the firm's work to date has focused on a buyer's experience after he or she purchases a new vehicle... until now. Perhaps feeling the need to diversify its services in this difficult economic climate, J.D. Power is throwing opens its doors to automakers as a kind of third-party launch consultant. The firm is introdu
J.D. Power and Associates, the influential industry tracking firm, warned that the global auto market may "outright collapse" due to the lack of available credit and the general global economic conditions in 2009. According to the company, credit market restructuring, fewer leasing options, and declining owner equity are adding additional stress to an already burdened market. Don't turn to the automotive markets in China, Europe, or India either -- they are expected to slow next year as well. Mu
Could the American love affair tied in to the purchase of a new car be losing some of its luster? Perhaps, it seems, as ever-increasing gas prices impact U.S. driver's pocketbooks, J.D. Power and Associates is reporting a decline in new car owner satisfaction for the first time in five years. Despite the fact that consumers have been reporting mileage numbers in line with the EPA's newly-revised ratings, the cost of filling up the tank is doing nothing but increasing. Interestingly, though, it i
J.D. Power & Associates, the biggest name in rating everything related to buying and owning cars, has released its rankings of automaker websites. The ratings, which J.D. Power releases twice a year, takes into account the feedback of more than 11,000 online new car shoppers over the course of two months, basing their scores on user-friendliness, content and overall appearance.
The J.D. Power people compiled their annual list of automaker customer retention rates, and Toyota came out on top, followed closely behind by General Motors. Almost 69-percent of Toyota owners continued their relationship with the manufacturer, compared to GM whose owners returned to the automaker's brands about 65-percent of the time. Honda came in third, with 63.3-percent, while BMW and Ford following closely behind at 56.9-percent and 54.4-percent respectively.
The General's chief product guru, Bob Lutz, responded to questions regarding GM's reliability in the company's FastLane Blog's most recent video Q&A chapter. According to Lutz, who cites comparisons to company "H" and company "T" as being perpetual reliability yardsticks, GM has aimed at making every component throughout the automaker's brands "bulletproof," including the engines, transmissions and every mechanical part imaginable.