The Detroit News reports that warranty costs for U.S. automakers are down by 40 percent or more since 2007. Part of that decline comes from shrunken sales, but the biggest contributor to the growing trend is improved quality. Ford has seen its warranty costs drop by 40 percent since 2007, while General Motors is at 45 percent and Chrysler has seen a 48 percent decrease. Doug Betts, senior vice president in charge of quality for Chrysler, told DetNews that the Pentastar saw its warranty costs dr
There are several metrics to determine if a manufacturer is producing high-quality vehicles. J.D. Power surveys and Consumer Reports are useful consumer tools, but one statistic tells the automakers how well they're doing perhaps more than any other: warranty costs. At the turn of the 21st century, Ford was dumping billions of dollars into warranty vehicle repair, but the Blue Oval says that recent quality gains has cut warranty costs by $1.2 billion over the past two years. In fact, since 2004,
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