Infiniti, Lexus, and Mercedes-Benz took the top spots in Pied Piper's tenth annual Prospect Satisfaction Index, while other prominent brands struggled.
The Fact Checker column in the Washington Post takes issue with a key report attacking dealer franchise laws. The paper, written at the Department of Justice in 2009, attempts to justify allowing manufacturers to sell directly to consumers, but because of some bad research, tried to make its case by citing a failed GM direct-sales program that had shut down years earlier.
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