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The study shows "huge variation" in the Tesla purchasing experience.

Infiniti, Lexus, and Mercedes-Benz took the top spots in Pied Piper's tenth annual Prospect Satisfaction Index, while other prominent brands struggled.

29

Company denies wrongdoing as feud continues.

Tesla is alleged to operate illegally out of shopping mall by Virginia dealers group.

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The fight continues in North Carolina as well.

Two more state legislatures discussed Tesla's efforts to sell its EVs direct to customers this week. The automaker was shut down in CT, and maybe also NC.

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Once again, dash cam video comes to the rescue.

The car's owner posted this video to YouTube to shame the dealer.

29

A Dutch Porsche mechanic had a bad day after he attempted to set sail using a 911 GT3 RS. Not surprisingly, it didn't end well.

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Tesla continues to eye six remaining states for direct distribution rights.

Louisiana case involving casket sales may help Tesla take its distribution legal battle to the feds.

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Tesla opened its only Virginia store near DC early last year.

Virginia dealership association says Tesla can't open its second state store until at least next year.

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Volkswagen is preparing a program to award TDI owners with pre-paid cards. The official announcement is slated for Monday, Nov. 9.

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A 'limited number' of VW diesels that have the 'defeat device' in Europe cannot be sold right now. They need to be 'upgraded' first.

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Mazda introduces its new dealership design language called Retail Evolution, focusing on a more upscale feel and open-plan spaces.

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Michigan Remains One Of Five States To Uphold Direct Sales Ban

Tesla executives will keep lobbying in Michigan to try to pass direct-to-consumer automobile-sales legislation.

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Lexus will begin a no-haggle price policy at 12 dealerships in the US in 2016. The pilot program will run for the entire year, and if successful it could expand to other dealers in 2017.

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A woman in Colorado finds a mechanic at Peak Kia North used her car as his own, put 200 miles on it in four days, and didn't fix the issue she took it in for.

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A Michigan woman received a new set of keys free and clear from a local dealership Tuesday after being severely injured in a wreck that totaled the family vehicle.

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About 20 vehicles fell through the roof over the service department at an Audi dealership in Milton Keynes when the multi-story parking structure collapsed.

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Second Time Not A Charm In Lone Star State

Texas again rejects bill that would allow Tesla Motors to sell direct to customers without third-party dealerships.

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Police are investigating a car dealership in Illinois after a couple found footage on their dashboard camera of their mechanic joyriding in their car last week.

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A Hyundai dealer in Texas has created a lucrative side business as the go-to place to buy a Chevy SSR. It's also a major supporter of the model's enthusiast community.

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If you spent your Wednesday night stealing an Indy 500 pace car, smashing it through a dealership window with the top down and then ditching the car several miles away some Indiana police would like to have a word with you.

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E-Mail to Prospective Customer Says Electric Vehicle May Hurt Environment More Than Helping It

Kia of Vancouver dealership managers question Soul EV's financial and environmental benefits.

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The Fact Checker column in the Washington Post takes issue with a key report attacking dealer franchise laws. The paper, written at the Department of Justice in 2009, attempts to justify allowing manufacturers to sell directly to consumers, but because of some bad research, tried to make its case by citing a failed GM direct-sales program that had shut down years earlier.

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