A Subaru dealer in California is being sued by Subaru of America in US District Court, for allegedly falsifying 224 customer satisfaction surveys last year. The scheme wasn't hard to discover because all of the questionnaires were submitted from the IP address of a showroom owned by the same business.
Nissan is tapping the expertise of its major Mexican dealership groups to break into southern states with large Hispanic populations like Texas and California in a drive to increase its share of the US market.
Four Chrysler dealers shuttered during the automaker's bankruptcy have one less obstacle in their way to reopening following a US appeals court ruling. However, they still have to work things out with FCA.
"Help me help you!" Tom Cruise's title character pleaded repeatedly in the movie Jerry Maguire. That sentiment could be said by appears to be echoed by a UC Davis study that looks at why many car dealers are loathe to sell plug-in vehicles and how they can be, uh, helped.
Many people absolutely abhor the car-buying process – especially haggling back-and-forth with a salesman to settle on a price. A 2014 study from Edmunds found that 83 percent of respondents would like to cut negotiating from the purchasing experience, and about 20 percent of them would have given up sex for a month to do it. However, Edmunds might have taken advertising that point a little too far recently, as it's had to remove a series of ads for its Price Promise no-haggle service from
With the new Quattroporte and Ghibli sedans out on the market, and the new Levante crossover and Alfieri coupe on their way, Maserati is making serious headway towards revitalizing its lineup. Now all it needs in order to reach its ambitious sales targets is to expand the network of dealers where they're to be sold. And according to Maserati chief Harald Wester in speaking to Automotive News at the Paris Motor Show, that's exactly what it has in store.
The Iowa Department of Transportation was recently tipped off that Tesla Motors was offering test drives in the state. This led to the state DoT shutting down those test drives in West Des Moines earlier this month, according to USA Today. Tesla reps said that the company was just trying to offer test drives and wasn't actually trying to sell cars, but that argument didn't fly.
In the near future, almost no matter where you're at in the world – whether in Mexico or France – you may not be able to tell an immediate difference between Hyundai dealers. The Korean brand plans to remove some of the diversity from its showrooms in favor of a unified design everywhere outside of the US by about 2020.
Well, that didn't go as planned. General Motors had marketed the Cadillac ELR extended-range plug-in as a premium version of the Chevrolet Volt with some Caddy refinements. Now, it looks like that premium, at least from a price standpoint, is shrinking.
The 2012 and 2013 model year Chevrolet Volt extended-range plug-in vehicle may have a battery glitch caused by low coolant levels. No recall has been issued and General Motors is taking care of the issue at no cost to drivers.
Next time you take your Audi in for service, watch to see if a little white stand is following your mechanic around. It's not some new measurement tool for your car; it's a actually a robot being controlled remotely to improve vehicle service. While bots playing a role in building cars is nothing new, the company is taking things a step further in the US by introducing Audi Robotic Telepresence to assist dealer technicians in repairing the brand's vehicles. The droids are already being used in a
Okay America, this has gotten silly. A new study by Edmunds has revealed what we've always kind of known – people don't like going car shopping. What we didn't realize, though, is why, and what they'd rather do (or not do) to avoid a trip to the dealer.
It seems that 2014 may go down as the year of the recall. As of April, the US was already on pace for record levels, and that was before millions of more cars were called in for various repairs by General Motors, Ford and Chrysler in just the past few weeks. But how many of those vehicles will actually get their necessary fixes? GM claims that it has 80 percent of its vehicles mended in the first year, but the industry average is only 66 percent. That is a lot of faulty automobiles left on the s
Maybe we've been going about this all wrong. Navigant Research says a recently introduced program in Connecticut that incentivizes dealers instead of EV customers could be effective because it changes the pressure points for electric vehicles. Navigant (formerly Pike) Research notes that the policy could push dealers to put a little more effort into marketing plug-in vehicles that have, in many cases, taken a back seat to more conventional vehicles largely because explaining the technology behin
Nissan thinks it has found a better way to sell cars, and it involves stripping showrooms of everything but the cars and sales team. The brand calls the experiment the Nissan New Retail Concept, and it might get tested in the US in a few years.