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customer service index

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    Study: J.D. Power customer survey of dealers counts Cadillac, Buick as big winners
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    Cadillac and Buick have taken the trophies in J.D. Power's latest Customer Service Index Study examining satisfaction with dealer service. Surveying more than 90,000 owners and lessees of 2009-2013 model-year cars, the study found that those with pre-paid maintenance packages were ten percent ...

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    Study: Satisfaction with dealer service rises, Lexus and GMC are tops
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    During the economic downturn, many car dealerships counteracted their slowing income by focusing on things that would set them apart from competition – things like the quality of customer service they provide. When the economy picked up and more sales and service followed, many also first ...

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    Official: Lexus, Mini take home dealer satisfaction laurels in latest J.D. Power survey
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    When it comes to handing out awards, nobody works harder than J.D. Power. With surveys concocted to measure dependability, brand reputation, customer retention, quality, and whatever else the company can dream up, we sometimes wonder whether the company's plaudits aren't becoming a little like ...

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    Lexus and Hummer top 2010 J.D. Power Customer Service Index Study
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    2010 J.D. Power CSI Study - Click above for charts
    Lexus and Hummer took top honors in their respective categories in the J.D. Power and Associates 2010 Consumer Service Index (CSI) Study. Released this time each year, the CSI rankings (based on a 1,000-point scale) measure satisfaction among ...

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    J.D. Power Report: Jaguar satisfies the customers it has left
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    You have to hand it to the folks at Jaguar. In the face of sales dwindling to almost nothing, its dealers and service staff manage to still do their jobs well and delight their customers. In the 2007 Customer Service Index Study released by J.D. Power and Associates today, Jaguar was rated number ...

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