customer satisfaction


Jaguar tops JD Power customer sales satisfaction survey

The results are in from J.D. Power and Associates' latest annual Sales Satisfaction Index Study, and Jaguar has leapt back up to the top position that it occupied for three of the four past years before dropping last year to third. The study surveyed some 36,000 buyers and leasers of new cars on their dealership experience, taking into account the dealership's facility, the individual salesperson, the paperwork and finance process, vehicle delivery process and price as criteria for their overall satisfaction. Jaguar dealers scored particularly ... Read more →

Detroit automakers take hit in U of M satisfaction study Chris Shunk

After years of incremental improvement in customer satisfaction, a study from the University of Michigan shows that overall, Detroit automakers have declined versus their Japanese and German rivals. ...

Score another one for Detroit: Domestics make gains in customer satisfaction John Neff

The University of Michigan's National Quality Research Center released its American Customer Satisfaction Index today, which found that in general customer satisfaction has slightly increased this ...

Mazda to voluntarily recall the RX-8 Eric Bryant

In yet another installment of the Mazda RX-8 customer satisfaction drama, we can confirm that the manufacturer will announce a voluntary recall on 2004, 2005 and some 2006 model year RX-8s. Mazda has ...

Lexus tops U.K. customer satisfaction survey Stuart Waterman

A new J.D. Power/What Car? 2006 U.K. customer satisfaction survey has just ranked Lexus as the country's top brand, with the brand's IS sedan taking high honors as as the highest ranking car. In ...

Jaguar tops JD Power customer sales satisfaction survey 11 months ago on Autoblog

The results are in from J.D. Power and Associates' latest annual Sales Satisfaction Index Study, and Jaguar has leapt back up to the top position that it occupied for three of the four past years before dropping last year to third. The study surveyed some 36,000 buyers and leasers of new cars on ...

Detroit automakers take hit in U of M satisfaction study 1 year ago on Autoblog

After years of incremental improvement in customer satisfaction, a study from the University of Michigan shows that overall, Detroit automakers have declined versus their Japanese and German rivals. The study, which polls customers with six-month-old to three-year-old vehicles, shows that U.S. ...

Score another one for Detroit: Domestics make gains in customer satisfaction 2 years ago on Autoblog

The University of Michigan's National Quality Research Center released its American Customer Satisfaction Index today, which found that in general customer satisfaction has slightly increased this year in the automotive industry, and specifically domestic automakers have gained ground on their ...

Mazda to voluntarily recall the RX-8 3 years ago on Autoblog

In yet another installment of the Mazda RX-8 customer satisfaction drama, we can confirm that the manufacturer will announce a voluntary recall on 2004, 2005 and some 2006 model year RX-8s. Mazda has confirmed to us that owners will be receiving notices in the next month or so, as the company is ...

Lexus tops U.K. customer satisfaction survey 3 years ago on Autoblog

A new J.D. Power/What Car? 2006 U.K. customer satisfaction survey has just ranked Lexus as the country's top brand, with the brand's IS sedan taking high honors as as the highest ranking car. In customer satisfaction ranking of car models, the Lexus IS narrowly beat out the Honda Jazz, with the ...






Autoblog Podcast #151: With Car and Driver's Eddie Alterman

Eddie Alterman wades in with Sam, Chris, Dan, and Jonny to talk about SEMA and other recent events.

 
 

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