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customer satisfaction

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    Study: Lincoln, GMC clean up in AutoPacific Vehicle Satisfaction Awards
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    In recent years, there have been a lot of dire pronouncements made about Lincoln's future, or a lack thereof. But Ford's premium marque is like the Rocky Balboa of the auto business; every time the company seems ready to go, it comes back for more. Apparently, that dogged persistence is paying ...

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    Study: J.D. Power customer survey of dealers counts Cadillac, Buick as big winners
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    Cadillac and Buick have taken the trophies in J.D. Power's latest Customer Service Index Study examining satisfaction with dealer service. Surveying more than 90,000 owners and lessees of 2009-2013 model-year cars, the study found that those with pre-paid maintenance packages were ten percent ...

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    Official: Tesla Model S tops Consumer Reports annual satisfaction ratings [w/video]
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    Despite all the bad recent publicity for Tesla, it would appear that its Model S customers remain the happiest of any automaker – or at the very least, they're just likely to respond as such in satisfaction surveys. For its just-released annual owner satisfaction report, Consumer Reports ...

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    Study: Jaguar ousts Lexus from atop J.D. Power 2013 Sales Satisfaction Index
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    Jaguar has taken the top spot among luxury brands in the 2013 Sales Satisfaction Index, an annual survey conducted by J.D. Power that measures customer satisfaction with the experience of purchasing a new vehicle. The English brand, not even among the top three luxury automakers on the list last ...

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    Study: Car customer satisfaction down for first time in two years
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    Car customer satisfaction fell for the first time in two years, according to the 2013 American Customer Satisfaction Index automobiles and light vehicles report. Over the course of 4,078 random phone and e-mail interviews between April 6 and May 22, the index, based on a scale of 0 to 100, ...

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    Report: Chrysler suspends incentives, penalties for dealer customer service
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    Last December, J.D. Power's Sales Satisfaction Index Study ranked Chrysler's Jeep, Ram and Dodge brands at the bottom of the list. The Chrysler brand itself fared somewhat better with a ranking of nine out of 19 brands. With those scores in mind, Chrysler execs deduced that their customer ...

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    Official: Lexus and Mini offer the most satisfying buying experience
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    JD Power and Associates has released the results of the organization's annual study on customer satisfaction with the vehicle buying process, and Mini has once again taken top honors among mass market brands. The study specifically looks at satisfaction among buyers and those who chose not to buy ...

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    Cadillac, Lexus, Toyota tie for lead in customer satisfaction index
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    The American Customer Satisfaction Index has released the results of its annual investigation into the automotive industry, and the biggest winners hail from Japan. Although Cadillac is tied with Lexus and Toyota atop the standings with an overall score of 87, just one short year ago the top few ...

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    Report: Ford kills off Blue Oval Certified dealer program
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    Back in 2000, Ford rolled out what it called its Blue Oval Certified dealer program to reward its best retail outlets for outstanding customer satisfaction. But after 11 years of mixed results, Automotive News reports that Ford has scrapped the plan. That's probably good news to dealers, since ...

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    Lincoln, Buick top ACSI satisfaction study for first time ever
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    The annual American Consumer Satisfaction Index is out, and while the auto industry as a whole slipped this year, Lincoln-Mercury and Buick moved to the top of the heap for the first time ever. Each of the domestic brands was rated on a scale of 100, with Ford Motor Company's LM outpost scoring ...

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    Cadillac jumps into free maintenance game with 2011 models
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    2011 Cadillac CTS coupe – Click above for high-res image gallery
    Cadillac has decided to jump into the free scheduled maintenance game with a four-year/50,000-mile deal for all buyers of 2011 models. Cadillac's announcement comes just days after Lincoln decided to provide free service to ...

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    Jaguar tops JD Power customer sales satisfaction survey
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    The results are in from J.D. Power and Associates' latest annual Sales Satisfaction Index Study, and Jaguar has leapt back up to the top position that it occupied for three of the four past years before dropping last year to third. The study surveyed some 36,000 buyers and leasers of new cars on ...

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    Detroit automakers take hit in U of M satisfaction study
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    After years of incremental improvement in customer satisfaction, a study from the University of Michigan shows that overall, Detroit automakers have declined versus their Japanese and German rivals. The study, which polls customers with six-month-old to three-year-old vehicles, shows that U.S. ...

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    Score another one for Detroit: Domestics make gains in customer satisfaction
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    The University of Michigan's National Quality Research Center released its American Customer Satisfaction Index today, which found that in general customer satisfaction has slightly increased this year in the automotive industry, and specifically domestic automakers have gained ground on their ...

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    Mazda to voluntarily recall the RX-8
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    In yet another installment of the Mazda RX-8 customer satisfaction drama, we can confirm that the manufacturer will announce a voluntary recall on 2004, 2005 and some 2006 model year RX-8s. Mazda has confirmed to us that owners will be receiving notices in the next month or so, as the company is ...

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    Lexus tops U.K. customer satisfaction survey
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    A new J.D. Power/What Car? 2006 U.K. customer satisfaction survey has just ranked Lexus as the country's top brand, with the brand's IS sedan taking high honors as as the highest ranking car.In customer satisfaction ranking of car models, the Lexus IS narrowly beat out the Honda Jazz, with the ...

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