customer satisfaction

Last December, J.D. Power's Sales Satisfaction Index Study ranked Chrysler's Jeep, Ram and Dodge brands at the bottom of the list. The Chrysler brand itself fared somewhat better with a ranking of nine out of 19 brands. With those scores in mind, Chrysler execs deduced that their customer ...

JD Power and Associates has released the results of the organization's annual study on customer satisfaction with the vehicle buying process, and Mini has once again taken top honors among mass market brands. The study specifically looks at satisfaction among buyers and those who chose not to buy ...

The American Customer Satisfaction Index has released the results of its annual investigation into the automotive industry, and the biggest winners hail from Japan. Although Cadillac is tied with Lexus and Toyota atop the standings with an overall score of 87, just one short year ago the top few ...

Back in 2000, Ford rolled out what it called its Blue Oval Certified dealer program to reward its best retail outlets for outstanding customer satisfaction. But after 11 years of mixed results, Automotive News reports that Ford has scrapped the plan. That's probably good news to dealers, since ...

The annual American Consumer Satisfaction Index is out, and while the auto industry as a whole slipped this year, Lincoln-Mercury and Buick moved to the top of the heap for the first time ever. Each of the domestic brands was rated on a scale of 100, with Ford Motor Company's LM outpost scoring ...

Cadillac has decided to jump into the free scheduled maintenance game with a four-year/50,000-mile deal for all buyers of 2011 models. Cadillac's announcement comes just days after Lincoln decided to provide free service to ...

The results are in from J.D. Power and Associates' latest annual Sales Satisfaction Index Study, and Jaguar has leapt back up to the top position that it occupied for three of the four past years before dropping last year to third. The study surveyed some 36,000 buyers and leasers of new cars on ...

After years of incremental improvement in customer satisfaction, a study from the University of Michigan shows that overall, Detroit automakers have declined versus their Japanese and German rivals. The study, which polls customers with six-month-old to three-year-old vehicles, shows that U.S. ...

The University of Michigan's National Quality Research Center released its American Customer Satisfaction Index today, which found that in general customer satisfaction has slightly increased this year in the automotive industry, and specifically domestic automakers have gained ground on their ...

In yet another installment of the Mazda RX-8 customer satisfaction drama, we can confirm that the manufacturer will announce a voluntary recall on 2004, 2005 and some 2006 model year RX-8s. Mazda has confirmed to us that owners will be receiving notices in the next month or so, as the company is ...