Autoblog

As of January 1, 2008, anyone who doesn't have a digital-capable OnStar system in their GM vehicle is going to be out of luck. One customer who bought an OnStar-equipped Cadillac Eldorado in 2002 is so upset about it that he's filed a class-action suit against GM and OnStar for $5 million.

The cell phone companies that provide OnStar service will finish the switch from analog to digital service on the first day of next year. When Robert Weaver, the named plaintiff in the suit, bought his Eldorado, says GM and OnStar knew the analog service in his car would only work for six more years, and that there would be no way to upgrade to digital, but didn't tell him. And for that willful omission, they owe subscribers a whole lot of money.

OnStar says it's frustrating, but there's nothing they can do. GM and OnStar have been contacting subscribers to let them know, but have made no attempt to reimburse subscribers for the option or the subscription fees. Instead, GM is offering a year of free OnStar service if customers buy or lease another GM product. And even if you do have a digital-capable system, GM is going to charge you $15 to upgrade it.

[Source: Auto News, sub req'd]

A decision by the Federal Communications Commission that allows all cell phone companies to turn off their analog networks beginning in February of 2008 means that nearly two million people, or half of OnStar's entire subscription base, will soon find the other end silent when they press that blue button on their vehicle's dash.

General Motors' OnStar service was originally built in 1996 on an analog network owned by Verizon Wireless because digital networks at the time didn't provide enough coverage to outlying and rural areas where many OnStar subscribers are located.

Still, the FCC ruled on the sunsetting of analog networks all the way back in 2002, and for two years General Motors continued selling vehicles equipped with analog equipment that it knew would become obsolete. While the New York Times article seems to cry foul that it took GM another two years to switch from analog-only to dual-mode (analog/digital) hardware, that timetable sounds about right to us. Without knowing which way the FCC was going to rule (many companies that rely on analog networks like ADT Home Securities lobbied the FCC along with OnStar to stay the execution of analog networks), General Motors likely wasn't prepared to pull the switch on its suppliers, and in the meantime equipped many vehicles with analog/digital-ready hardware that could at least be upgraded to dual-mode when the time came. That time is coming at the end of 2007, as all analog networks will be shut off on January 1st, 2008. At that time, any OnStar subscriber with a vehicle before 2002 and some with vehicles between 2002 and 2004 will find themselves all alone in the driver's seat.

OnStar has set up a webpage for subscribers who would like more info on the transition and to find out if their vehicle is capable of being upgraded to survive the switch.

[Source: New York Times]

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