In 2004, Raechel and Jackie Houck were killed when they were in a fiery accident in the 2004 Chrysler PT Cruiser they had rented from Enterprise. The girls' mother, Cally Houck, sued Enterprise when it was discovered that their Chrysler was the subject of a recall to repair a power steering hose leak over a potential fire issue, yet the car hadn't been reparied before it was rented. The five-year trial concluded in 2010, with Enterprise admitting negligence, at which point it was ordered by a ju
Economists and talking heads argue endlessly about our economy on a daily basis. "It's back!," "It's almost back!" and "It's never coming back!" seem to be the leaders among the varied viewpoints we hear and read about. One sector that has apparently begun to rebound is the car rental business. Not necessarily in financial terms, but from the standpoint of customer satisfaction, America's rental car companies are returning to to a position last seen in the pre-recession days.