Autoblog

REPORT: Quality problems afflicting Jaguar XF

Sam Abuelsamid — Mon, 09 Mar 2009 10:29:00 EST

Few would argue that the Jaguar XF is a great looking car and those who have driven it admire its dynamic characteristics. Unfortunately, as soon as you get in and press the start button, you can't help but wonder if the disastrous quality reputation that British cars have seemingly carefully nurtured for decades will afflict this car as well. The gear selector knob that rises out of the center console and the vents that roll over to expose themselves seem like bits that are destined to fail in time.

If the results seen by Automobile Magazine and respondents to TrueDelta's Car Reliability Survey are any indication, those fears are likely to come true. Automobile's long-term XF has been afflicted by a litany of issues ranging from faulty window regulators and bad rear axles to a failed power steering system. TrueDelta surveys owners and has found the XF requires far more trips to the dealer than competing models such as the BMW 5 Series, Cadillac CTS and Mercedes-Benz C-Class. While the other models range from 33 to 97 dealer visits per year for every 100 cars, XF owners ended up back in the service bay 141 annually per 100 cars. Hopefully these are just first year production glitches, but this sort of news does not inspire confidence. Thanks for the tip, Leo!

[Sources: Automobile, TrueDelta]

REPORT: Quality problems afflicting Jaguar XF originally appeared on Autoblog on Mon, 09 Mar 2009 10:29:00 EST. Please see our terms for use of feeds.

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Customer satisfaction: If they beg, you will listen

Chris Shunk — Tue, 28 Aug 2007 08:35:00 EST

Filed under: Car Buying, Etc., Marketing/Advertising

Most people that purchase a brand-new car from the dealer lot have heard about the forthcoming customer satisfaction survey that will be mailed to their home. While some dealers will ask you to fairly assess their performance, others will try to manipulate scores with overt suggestions and even begging. A recent study by automotive research firm TrueDelta of 1,700 survey takers showed that nearly half of all dealerships tried to manipulate satisfaction scores, and one in four were asked to provide perfect scores by dealer employees. In the end, all the cajoling worked, as one in eight admitted to inflating their scores at the behest of the dealership. The study also pinpointed which OEM dealers were the worst offenders, and BMW, Hyundai, and Nissan comprised the axis of manipulation.

As the scribes at Automotive News point out, satisfaction scores are big business, and everything from ad support to additional franchise opportunities are rewards for dealerships that score above average in customer satisfaction. Poor scores can result in the cold shoulder from the OEM to the Grim Reaper taking away the right to sell cars. Even when we actually buy a five-figure vehicle off the lot, most dealerships keep the pressure on with additional insurance or warranty coverage, inflated interest rates, and even the satisfaction survey we take months later. It's a wonder buying cars on the Internet isn't more popular.

[Source: Automotive News - Sub. Req.]

Customer satisfaction: If they beg, you will listen originally appeared on Autoblog on Tue, 28 Aug 2007 08:35:00 EST. Please see our terms for use of feeds.

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Mercedes-Benz miffed at performance in Consumer Reports Reliability Survey

John Neff — Mon, 20 Nov 2006 18:01:00 EST

Filed under: Car Buying, Maintenance, Recalls, Mercedes-Benz

In the recently released 2006 Annual Car Reliability Survey by Consumer Reports, seven models from Mercedes-Benz were rated as Least Reliable. The last generation S-Class, CLS, E-Class, SL, CLK, V6 SLK and the M-Class SUV were all ranked least reliable based on the Consumer Reports survey comprised of responses from 1.3 million of the magazine's subscribers. A Mercedes spokesperson blames the brand's poor performance on a couple of issues that include brake dust on high performance stoppers (that's part of the charm!) and problems with the company's new 7-speed transmission that have reportedly been fixed. Mercedes-Benz has certainly had quality issues the past several years that can't be denied, which may in part be blamed on its insistence of imbuing its lineup with the latest whiz-bang gadgetry that ups the complication factor exponentially. Still, many fault Consumer Reports for using an outdated and flawed survey method that doesn't accurately report the reliability of the vehicles that appear on and off its lists. Michael Karesh, a vocal Autoblog commenter and purveyor of a Consumer Reports alternative site called True Delta, has written several articles that address the most serious problems with the way Consumer Reports conducts its surveys. Despite one's opinion on the validity of what Consumer Reports reports, there's no denying the fact that the periodical holds serious sway with consumers. It's no wonder Mercedes is so miffed at the rankings it received at the hands of Consumer Reports subscribers, though the German automaker needs to recognize the part its own vehicles played in these standings.

[Source: Money.cnn.com]

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Mercedes-Benz miffed at performance in Consumer Reports Reliability Survey originally appeared on Autoblog on Mon, 20 Nov 2006 18:01:00 EST. Please see our terms for use of feeds.

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