Salesman


Customer satisfaction: If they beg, you will listen

Most people that purchase a brand-new car from the dealer lot have heard about the forthcoming customer satisfaction survey that will be mailed to their home. While some dealers will ask you to fairly assess their performance, others will try to manipulate scores with overt suggestions and even begging. A recent study by automotive research firm TrueDelta of 1,700 survey takers showed that nearly half of all dealerships tried to manipulate satisfaction scores, and one in four were asked to provide perfect scores by dealer employees. In the ... Read more →

Beware of the Four-Square rip off Chris Shunk

If you or somebody you know is looking into purchasing a new vehicle, this is a must read. We know new and used car salesmen can be some pretty slick dudes, but many of us step on the lot with a great ...

Customer satisfaction: If they beg, you will listen 2 years ago on Autoblog

Most people that purchase a brand-new car from the dealer lot have heard about the forthcoming customer satisfaction survey that will be mailed to their home. While some dealers will ask you to fairly assess their performance, others will try to manipulate scores with overt suggestions and even ...

Beware of the Four-Square rip off 2 years ago on Autoblog

If you or somebody you know is looking into purchasing a new vehicle, this is a must read. We know new and used car salesmen can be some pretty slick dudes, but many of us step on the lot with a great deal of emotion and usually little preparedness. Even us car nuts may come in knowing more than the ...






Autoblog Podcast #155: 'Twas the night before LA...

Chris, Dan, and Editor Paukert go over some LA Preview action and quietly whoop it up on the podcast.

 
 

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