JdPower


REPORT: Chrysler pledges to be quality leader by 2012

A quick glance at recent Consumer Reports or JD Power data shows that the Pentastar has a big problem on its hands, but the new Chrysler says that will change in a big way by the end of 2012. Chrysler is planning to be a quality leader in only three years by dramatically increasing staffing levels in its quality team while working to dramatically clean up its engineering processes. Just one year ago, there were only 200 staff members on the quality team. Chrysler is now hiring 200 additional workers and shifting head count to beef up its ... Read more →

REPORT: J.D. Power predicts October car sales will be down just 6% Chris Shunk

October is coming to a close, which means we're within a few days of getting the bad news monthly auto sales tally. But October may not look as bad as many feared, at least according to the latest ...

Hyundai Genesis wins inaugural J.D. Power Vehicle Launch Index study Chris Paukert

The metric-meisters over at J.D. Power and Associates have announced that they have added yet another automotive study to their arsenal. This time out, JDP has launched its inaugural Vehicle ...

Does brake dust affect a car's quality? J.D. Power thinks so (w/POLL) Chris Shunk

When wheels are covered with brake dust, the entire car looks dirty and in many cases, a basic wash will do little to rectify the problem. Most associate brake dust as a mere nuisance, but others ...

Autoblog Podcast #131 Dan Roth

Episode #131 of the Autoblog Podcast is here. Chris, Sam, and Dan sat down and kicked the ball around. The most important news when we rolled our recorders was the Supreme Court's staying of ...

J.D. Power study shows people interested in new car tech, but not if they have to pay for it 5 months ago on Autoblog

Smaller, cheaper electronics have been a boon for the auto industry, as car technology has boomed over the past few years. J.D. Power has been studying the tech trend, surveying over 19,000 potential car buyers to gauge interest in new tech like nav systems and infotainment systems. The powerful ...

Ruh-Roh, Chrysler: Fiat finishes dead last in new British J.D. Power survey 5 months ago on Autoblog

What automaker has a lower owner satisfaction score in the UK than Chrysler? The one and only company that makes automobiles less tasty to UK consumers is Fiat. Both brands, which are soon to be joined at the arm rest, scored significantly below both the industry average and survey champ Lexus, ...

Buick, Jaguar knock Lexus from top of J.D. Power 2009 Vehicle Dependability Study 8 months ago on Autoblog

J.D. Power and Associates has just released its 2009 Vehicle Dependability Study... and it is a bombshell. For the past 14 years, including the most recent 2008 Vehicle Dependability Study, Lexus has sat at the top of the chart. In a significant upset this year, Buick and Jaguar have tied for ...

Chicago 2009: The blogosphere has been engaged [w/VIDEO] 9 months ago on Autoblog

It's not often that we report on ourselves, but our own illustrious editor-in-chief, John Neff (third from the left in the snazzy corduroy sport jacket his grandma got him last Christmas), participated in a symposium titled "Engaging the Blogosphere" at this year's Chicago Auto Show. It was a look ...

Honda tops J.D. Power website usability survey for second straight year 9 months ago on Autoblog

More and more people are shopping online for their new car or truck, making automaker's websites an increasingly important part of the automotive buying experience. Honda seems to get that, as evidenced by its recent win in a new J.D. Power usability survey. The Power study measures website ...

J.D. Power debuts Vehicle Launch Index to assess new model launches 10 months ago on Autoblog

J.D. Power & Associates has long been known as the firm that can sway the fortunes of automakers with its many surveys on quality, dependability and customer satisfaction. All of the firm's work to date has focused on a buyer's experience after he or she purchases a new vehicle... until now. ...

Jaguar tops JD Power customer sales satisfaction survey 1 year ago on Autoblog

The results are in from J.D. Power and Associates' latest annual Sales Satisfaction Index Study, and Jaguar has leapt back up to the top position that it occupied for three of the four past years before dropping last year to third. The study surveyed some 36,000 buyers and leasers of new cars on ...

Chrysler vehicles 29% less broke than before 1 year ago on Autoblog

Automakers want top-notch quality in their vehicles because a good reputation for quality sell more cars. The pleasant side effect of high quality is spending less to repair your own vehicles. Millions of dollars can be saved per one percentage point improvement in warranty costs. Cerberus was ...

J.D. Power lowers U.S. sales forecast... again 1 year ago on Autoblog

J.D. Power and Associates have lowered their U.S. sales light-vehicle forecast for 2008 to just 14.2 million units. This is the third time the global information services company have updated their numbers. In March, they announced that sales would not hit their initial 15.7 million estimate, ...

Infiniti G35's sat-nav ranks top among users 2 years ago on Autoblog

J.D. Power and Associates has polled owners of factory-nav equipped vehicles, and Infiniti's zippy-performing setup gets the nod for top honors from end users. Part of the win might be chalked up to the hard drive that the Infiniti system comes with, making it more responsive than a DVD based ...

REPORT: "Buy American" still sways shoppers 2 years ago on Autoblog

The J. D. Power Escaped Shopper Study examines why customers look at one model of car, but ultimately buy another. The result: when it came to choosing a domestic or an import vehicle, shoppers chose one or the other for different reasons. According to J.D. Power, almost 80% of new-vehicle buyers ...

Detroit automakers still grapple with perception gap 2 years ago on Autoblog

"Import intenders" is the term used for car buyers who don't even consider domestic vehicles when planning their next purchase. And according to J.D. Power, they make up 54-percent of car buyers. In spite of Detroit's efforts, and in spite of improving testing scores, the Big Three have been unable ...

Autoblog Podcast #74 2 years ago on Autoblog

We've managed to get some sense of a normal schedule back for the podcasts, and here's number 74. Within, we discuss Ford Sync's newly announced price tag, whether it's worth it and what type of "Easter egg" features may be lurking. In other news, JD Power recently announced that Buick had tied ...

VIDEO: It's a Buick, beyotch! 2 years ago on Autoblog

A creative Buick dealer is celebrating the brand's performance in J.D. Power's 2007 Vehicle Dependability Study that was released yesterday, in which it tied Lexus for the top spot, by putting together an amusing little viral that stars the Buick Lucerne CST SEMA concept from 2006. The car was ...

Buick ties Lexus for top spot in JD Power 2007 Vehicle Dependability Study 2 years ago on Autoblog

You would expect Lexus to be No. 1 in vehicle dependability, just like it has been in J.D. Power's Vehicle Dependability Study for the past 11 years. It is No. 1 again for 2007, but for the first time, Lexus has tied with another automaker for the top spot, and you'll never guess who it is – ...

Ford dominates J.D. Power and Associates 2007 Initial Quality Study 2 years ago on Autoblog

Hot on the heels of the 2007 Strategic Vision Total Quality Awards, J.D. Power and Associates has released its 2007 Initial Quality Study. You'll no doubt be hearing about how well Ford has done in this year's IQS, as J.D. Power reports the Blue Oval has garnered five top model segment awards, more ...

Not all resale values are created equal 2 years ago on Autoblog

Buying a new car or truck can be a very expensive endeavor. Style, safety, and reliability are usually at the top of shopper's lists, but the one area that will get you in the end is the all-important resale value. Some vehicles, like the Honda Odyssey, hold their value extremely well, even after ...

J.D. Power study: consumers prefer new car designs 3 years ago on Autoblog

Consumers like new cars. That's the shocking result of the 2006 J.D. Power and Associates Automotive Performance, Execution and Layout Study, which measures owner "delight" with the design, content, layout and performance of their new vehicles. The 11th annual APEAL (get it?) study found that ...

Lexus tops U.K. customer satisfaction survey 3 years ago on Autoblog

A new J.D. Power/What Car? 2006 U.K. customer satisfaction survey has just ranked Lexus as the country's top brand, with the brand's IS sedan taking high honors as as the highest ranking car. In customer satisfaction ranking of car models, the Lexus IS narrowly beat out the Honda Jazz, with the ...

Has vehicle quality reached its peak? 3 years ago on Autoblog

Are the current crop of vehicles, from compact cars to the largest SUVs and trucks, the best consumers can expect from automakers? That is the question posed (and answered) in the latest Consumer Reports (CR) according to James Healey of USA Today. (Pictured is CR's 'Fun to Drive' top pick, the ...






Autoblog Podcast #153: With Phil Berg

Phil Berg puts his reputation on the line and hangs with the podcast crew.

 
 

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