Autoblog http://www.autoblog.com Autoblog http://www.blogsmithmedia.com/www.autoblog.com/media/feedlogo.gif Autoblog http://www.autoblog.com en-us Copyright 2012 Weblogs, Inc. The contents of this feed are available for non-commercial use only. Blogsmith http://www.blogsmith.com/<![CDATA[Who, exactly, is J.D. Power?]]>http://www.autoblog.com/2012/04/06/who-exactly-is-j-d-power/http://www.autoblog.com/2012/04/06/who-exactly-is-j-d-power/http://www.autoblog.com/2012/04/06/who-exactly-is-j-d-power/#commentsFiled under: ,

James David Power III - headshot J.D. Power has become a household name thanks to the organization's yearly awards based on in-depth consumer surveys about all manner of goods and services. In the automotive industry, manufacturers constantly struggle to best each other for top honors, and that struggle has helped push the industry toward ever-better quality. But as Ward's Auto points out, few people know the man behind the name.

James David Power III began licensing manufacturers to use his award in advertisements in 1986, two years after Subaru dropped the J.D. Power name in a Super Bowl ad.

In 2005, Power sold J.D. Power and Associates to publishing giant McGraw-Hill, but stayed on with the company until 2009. Even after his departure, Ward's Auto says Power is proud of the empire he helped build. While outlets like Consumer Reports have gained a substantial following, the organization only polls its own subscribers, while J.D. Power takes its data from a larger cross section of consumers.

Using a separate operation to keep conflicts of interest at bay, companies must pay a fee to be able to use the J.D. Power name in their ads. Yet J.D. Power is not without controversy - auto companies pay substantial fees for access to its various quality metrics and counsel, leading critics to suggest there's a conflict of interest in having a quality auditor paid by the very companies it monitors. In addition, critics note that the company's much ballyhooed Initial Quality Study isn't purely a study of manufacturing defects, but rather an arcane formula that mixes actual owner problems with design flaws (think: cupholders that can't hold a Venti Frappucino from Starbucks). As most consumers are likely to equate the idea of quality with a product free of problems, the thought is that this is somewhat misleading methodology.

Either way, there's no doubting J.D. Power's impact on the auto biz - both the company and the man who bears its name. To learn more about him, check out the in-depth Ward's Auto article at the link below.

Who, exactly, is J.D. Power? originally appeared on Autoblog on Fri, 06 Apr 2012 08:31:00 EST. Please see our terms for use of feeds.

Permalink | Email this | Comments]]>initial quality surveyiqsj.d. powerj.d. power iqsjames daniel powers iiijd powermcgraw hillFri, 06 Apr 2012 08:31:00 EST http://www.autoblog.com/feed/20202704/article-comments.xml http://www.autoblog.com/feed/2012/04/06/who-exactly-is-j-d-power/20202704/article-detail.xml 20202704 http://www.blogcdn.com/www.autoblog.com/media/2012/04/james-david-power-iii-headshot_thumbnail.jpg http://www.blogcdn.com/www.autoblog.com/media/2012/04/james-david-power-iii-headshot.jpg <![CDATA[Lexus, Mini take home dealer satisfaction laurels in latest J.D. Power survey]]>http://www.autoblog.com/2012/03/14/lexus-mini-take-home-dealer-satisfaction-laurels-in-latest-j-d/http://www.autoblog.com/2012/03/14/lexus-mini-take-home-dealer-satisfaction-laurels-in-latest-j-d/http://www.autoblog.com/2012/03/14/lexus-mini-take-home-dealer-satisfaction-laurels-in-latest-j-d/#commentsFiled under: , , , , , , , ,

2013 Lexus GS

When it comes to handing out awards, nobody works harder than J.D. Power. With surveys concocted to measure dependability, brand reputation, customer retention, quality, and whatever else the company can dream up, we sometimes wonder whether the company's plaudits aren't becoming a little like "participant" medals awarded at the end of kids' sports seasons.

This latest J.D. Power survey, the 2012 Customer Service Index, measures service satisfaction at dealerships. The most interesting find is that overall satisfaction at dealers is nearly four percent greater than at independent repair facilities. Visits to dealers among owners of vehicles less than three years old are up as well.

Of course, the numbers that people will be most interested in relate to how each brand fared in the survey. J.D. Power ranks each marque on a 1,000-point scale, "based on dealer service performance during the first three years of new-vehicle ownership, which typically represents the majority of the vehicle warranty period. Five measures are examined to determine overall customer satisfaction with dealer service (listed in order of importance): service quality; service initiation; service advisor; service facility; and vehicle pick-up."

The brands are broken into either luxury or mainstream categories, and the top performers in each list are clustered fairly close together. Lexus scored 861 points, followed by Cadillac (852) and Jaguar (849) on the luxury side. The mass market competitors finished even closer, with Mini leading at 809 points, followed closely by three General Motors brands: Buick (805), GMC (803) and Chevrolet (801).

See below for the full press release.

Continue reading Lexus, Mini take home dealer satisfaction laurels in latest J.D. Power survey

Lexus, Mini take home dealer satisfaction laurels in latest J.D. Power survey originally appeared on Autoblog on Wed, 14 Mar 2012 14:59:00 EST. Please see our terms for use of feeds.

Permalink | Email this | Comments]]>buickcadillacchevroletcsicustomer servicecustomer service indexdealer satisfactiondealersgmcj.d. powerjaguarjd powerlexusminiWed, 14 Mar 2012 14:59:00 EST http://www.autoblog.com/feed/20193258/article-comments.xml http://www.autoblog.com/feed/2012/03/14/lexus-mini-take-home-dealer-satisfaction-laurels-in-latest-j-d/20193258/article-detail.xml 20193258 http://www.blogcdn.com/www.autoblog.com/media/2012/03/2013-lexus-gs-opt_thumbnail.jpg http://www.blogcdn.com/www.autoblog.com/media/2012/03/2013-lexus-gs-opt.jpg <![CDATA[J.D. Power reports vehicle dependability has substantially improved]]>http://www.autoblog.com/2012/02/16/jd-power-reports-vehicle-dependability-has-substantially-improve/http://www.autoblog.com/2012/02/16/jd-power-reports-vehicle-dependability-has-substantially-improve/http://www.autoblog.com/2012/02/16/jd-power-reports-vehicle-dependability-has-substantially-improve/#commentsFiled under: , , , , , , , , , ,

2010 Lexus LS460 Sport

Remember the days of planned obsolescence? They're over. The latest J.D. Power Vehicle Dependability Study shows a 13-percent improvement in new car dependability over the first three years of ownership. The latest sample of 2009 model year vehicles shows the lowest rate of problems since the study's inception in 1990.

The big winner was the Lexus LS, which had the fewest reported problems in the study. Lexus was the highest rated brand as well, followed by Porsche, Cadillac, Toyota and Scion. J.D. Power says 25 of 32 automotive brands showed improved dependability, with six declining and one remaining the same.

While J.D. Power was pleased to see automakers producing high quality cars despite the economic disaster unfolding around them three years ago, it did note that some brands are still not getting credit for building reliable vehicles. "During the past four years, models from Buick, Cadillac, Ford, Hyundai and Lincoln have achieved consistently strong levels of dependability," the company's release stated, "but still have relatively high proportions of new-vehicle buyers expressing reliability concerns."

To read the full press release, click past the jump.

Continue reading J.D. Power reports vehicle dependability has substantially improved

J.D. Power reports vehicle dependability has substantially improved originally appeared on Autoblog on Thu, 16 Feb 2012 14:31:00 EST. Please see our terms for use of feeds.

Permalink | Email this | Comments]]>cadillacj.d. powerj.d. power vehicle dependability studyjd powerJD Power Vehicle Dependability Studylexusporschequalitysciontoyotavehicle dependabilityvehicle dependability studyThu, 16 Feb 2012 14:31:00 EST http://www.autoblog.com/feed/20172680/article-comments.xml http://www.autoblog.com/feed/2012/02/16/jd-power-reports-vehicle-dependability-has-substantially-improve/20172680/article-detail.xml 20172680 http://www.blogcdn.com/www.autoblog.com/media/2012/02/2010-lexus-ls460-sport-opt_thumbnail.jpg http://www.blogcdn.com/www.autoblog.com/media/2012/02/2010-lexus-ls460-sport-opt.jpg <![CDATA[J.D. Power: More car buyers base purchases on brand reputation than ratings and reviews]]>http://www.autoblog.com/2012/01/27/j-d-power-more-car-buyers-base-purchases-on-brand-reputation-t/http://www.autoblog.com/2012/01/27/j-d-power-more-car-buyers-base-purchases-on-brand-reputation-t/http://www.autoblog.com/2012/01/27/j-d-power-more-car-buyers-base-purchases-on-brand-reputation-t/#commentsFiled under: ,

Yugo

Reputation is everything, according to a new survey by J.D. Power and Associates. The 2012 Avoider Study found that 43 percent of buyers who steer clear of a particular model due to quality concerns do so merely because of common knowledge. Ratings and reviews - our stock in trade - were cited by 38 percent, while previous ownership of a model caused scorn in only 14 percent of respondents.

"The fact that so many new-vehicle buyers may be basing their opinions about quality and reliability on pre-conceived [sic] notions, rather than concrete information or data, demonstrates how important it is for automakers to promote the quality and reliability of their models," said Jon Osborn, research director at J.D. Power and Associates, in what reads like a nakedly self-serving press release.

Other interesting data from the survey included an all-time high for xenophobia, with respondents who avoided import models because of their origin rising to 14 percent, the highest in the nine years of the study. Buyers avoiding domestics for the same reason dropped to six percent, the lowest in the study's history.

The most influential reason for purchasing a specific model in 2012 was fuel economy, trumping reliability, "the deal," and exterior styling, which were tops in 2010.

To read the entire press release, click past the jump.

Continue reading J.D. Power: More car buyers base purchases on brand reputation than ratings and reviews

J.D. Power: More car buyers base purchases on brand reputation than ratings and reviews originally appeared on Autoblog on Fri, 27 Jan 2012 09:29:00 EST. Please see our terms for use of feeds.

Permalink | Email this | Comments]]>2012 avoider studyavoider studyj.d. powerj.d. power and associatesjd powerqualityquality reputationreputationFri, 27 Jan 2012 09:29:00 EST http://www.autoblog.com/feed/20157884/article-comments.xml http://www.autoblog.com/feed/2012/01/27/j-d-power-more-car-buyers-base-purchases-on-brand-reputation-t/20157884/article-detail.xml 20157884 http://www.blogcdn.com/www.autoblog.com/media/2012/01/yugo-opt_thumbnail.jpg http://www.blogcdn.com/www.autoblog.com/media/2012/01/yugo-opt.jpg <![CDATA[Hyundai tops J.D. Power's Customer Retention Study]]>http://www.autoblog.com/2012/01/15/hyundai-tops-j-d-powers-customer-retention-study/http://www.autoblog.com/2012/01/15/hyundai-tops-j-d-powers-customer-retention-study/http://www.autoblog.com/2012/01/15/hyundai-tops-j-d-powers-customer-retention-study/#commentsFiled under: , , , ,

Hyundai Emblem

J.D. Power and Associates has released its annual Customer Retention Study, and Hyundai ranks the highest among brands in retaining buyers. Hyundai's retention rate is up four percentage points to 64 percent in 2012, thanks largely to the Elantra and Sonata models. J.D. Power says that much of the manufacturer's retention rate can be traced to its growing vehicle offerings and positively changing perceptions about Hyundai quality and market appeal.

Ford and Honda tied for second place with a rate of 60 percent. The report notes that Jeep enjoyed the largest improvement over the previous year with a jump of 17 percentage points to 51 percent in 2012.

The study also evaluated which buyers were more likely to return to an automaker for their next purchase, and the data revealed women and younger buyers had a higher brand retention rate than older consumers and males. Honda, Hyundai, Kia and Mercedes-Benz were all found to be particularly adept at keeping their female customers, while Ford, Kia, Lexus and Mercedes-Benz did a better job of holding onto buyers from Gen X and Y. Hit the jump for the full results of the 2012 Customer Retention Study.

Continue reading Hyundai tops J.D. Power's Customer Retention Study

Hyundai tops J.D. Power's Customer Retention Study originally appeared on Autoblog on Sun, 15 Jan 2012 14:32:00 EST. Please see our terms for use of feeds.

Permalink | Email this | Comments]]>customer retention studyelantrafordhondahyundaijd powerjd power and associatesjd power and associates customer retention studysonataSun, 15 Jan 2012 14:32:00 EST http://www.autoblog.com/feed/20148407/article-comments.xml http://www.autoblog.com/feed/2012/01/15/hyundai-tops-j-d-powers-customer-retention-study/20148407/article-detail.xml 20148407 http://www.blogcdn.com/www.autoblog.com/media/2012/01/hyundai-emblem-628_thumbnail.jpg http://www.blogcdn.com/www.autoblog.com/media/2012/01/hyundai-emblem-628.jpg <![CDATA[<i>Car and Driver</i> calls out J.D. Power IQS]]>http://www.autoblog.com/2011/12/05/car-and-driver-calls-out-j-d-power-iqs/http://www.autoblog.com/2011/12/05/car-and-driver-calls-out-j-d-power-iqs/http://www.autoblog.com/2011/12/05/car-and-driver-calls-out-j-d-power-iqs/#commentsFiled under: , , ,

2012 Ford Explorer

Ford has taken it on the chin from J.D. Power since the carmaker rolled out its new MyFord Touch system in the 2011 Explorer. Ford's ranking in the influential Initial Quality Survey dropped from fifth last year all the way down to 23rd, in large measure because of customer dissatisfaction with the new technology and its voice recognition interface, but also because of refinement complaints about the PowerShift dual-clutch transmission in the Fiesta. But unlike, say, the Houston Cougars, who plummeted in the Bowl Championship Series rankings after getting blown out in the Conference USA title game this weekend, Ford can make a pretty good case that it's getting jobbed.

The traditional definition of quality when it comes to new cars and trucks has been based on those vehicles being free of defects. But in the last few years, the tide has been turning, in large measure because J.D. Power is increasingly weighing customer complaints related to design and, in particular, new electronic technology. Car and Driver paints the complaints that have dogged Ford among the latter, suggesting that these are less valid quality metrics than something like a poorly assembled door panel.

The venerable buff book doesn't stop at defending Ford, however, cautioning against what it sees as a trend "toward the lowest-common-denominator solutions to reduce design 'problems.'" Citing examples like BMW moving its cruise control from a separate stalk to buttons on the steering wheel to appease whining customers and Porsche getting dinged on IQS for using brake pads that generate too much dust, C/D doesn't say it outright, but certainly implies that J.D. Power is no longer pushing automakers in the right direction.

Car and Driver calls out J.D. Power IQS originally appeared on Autoblog on Mon, 05 Dec 2011 13:31:00 EST. Please see our terms for use of feeds.

Permalink | Email this | Comments]]>apealapeal studycar and driverexplorerfiestafordinitial quality studyiqsj.d. powerjd powermyford touchmylincoln touchpowershiftqualityMon, 05 Dec 2011 13:31:00 EST http://www.autoblog.com/feed/20120747/article-comments.xml http://www.autoblog.com/feed/2011/12/05/car-and-driver-calls-out-j-d-power-iqs/20120747/article-detail.xml 20120747 http://www.blogcdn.com/www.autoblog.com/media/2011/12/2012-ford-explorer-ecoboost-fd-opt_thumbnail.jpg http://www.blogcdn.com/www.autoblog.com/media/2011/12/2012-ford-explorer-ecoboost-fd-opt.jpg <![CDATA[Surprise! J.D. Power reports consumers frustrated with navigation systems]]>http://www.autoblog.com/2011/11/22/automakers-suck-at-ui/http://www.autoblog.com/2011/11/22/automakers-suck-at-ui/http://www.autoblog.com/2011/11/22/automakers-suck-at-ui/#commentsFiled under: ,



For those of us testing dozens of in-car navigation and infotainment systems each year, J.D. Power's 2011 U.S. Navigation Usage and Satisfaction Study comes as no surprise.

According to owners surveyed in the study, simplicity and ease-of-use are lacking in the majority of systems on the market, with "Address/street/city not found" topping the list, followed by difficulty inputting a destination, poor routing, ineffectual voice controls, a lack of street names and missing points of interest. Not to mention the most obvious issue: the inability to find the proper function in the menu system.

Additionally, with a growing number of automakers combining climate controls into the touchscreen, these systems are adding another layer of complexity with few tangible benefits.

Interestingly though, the Garmin-supplied system fitted to the Dodge Charger and Chrysler 300 - placing first and third, respectively, in consumer satisfaction - do combine many of the vehicle's climate control functions in a separate menu on the screen. So the issue isn't about incorporation, it's about execution.

Lining the bottom of the pack were a few Mercedes-Benz models (no surprise considering how long in the tooth COMAND is), the Jaguar XJ, Volvo XC90, Lincoln MKX and Toyota RAV4. And while the Clarion-equipped system (in the process of being phased out) in the Ford Flex, Fusion and Lincoln MKS all made it into the top 10, the TeleNav versions of the Ford Explorer and Edge - yes, the MyFord Touch equipped models - landed near the bottom. However, many of those issues should be rectified with the 2013 update, which includes faster response, better voice recognition and a mild UI overhaul. Hit the jump for the details and the complete rankings list.

Continue reading Surprise! J.D. Power reports consumers frustrated with navigation systems

Surprise! J.D. Power reports consumers frustrated with navigation systems originally appeared on Autoblog on Tue, 22 Nov 2011 17:30:00 EST. Please see our terms for use of feeds.

Permalink | Email this | Comments]]>gpsinfotainmentj.d. powerjd powernavigationsat navsatellite navigationtechnologyTue, 22 Nov 2011 17:30:00 EST http://www.autoblog.com/feed/20112672/article-comments.xml http://www.autoblog.com/feed/2011/11/22/automakers-suck-at-ui/20112672/article-detail.xml 20112672 http://www.blogcdn.com/www.autoblog.com/media/2011/11/jaguar-xj48-628_thumbnail.jpg http://www.blogcdn.com/www.autoblog.com/media/2011/11/jaguar-xj48-628.jpg <![CDATA[Nissan rushes to grapple with poor quality survey scores]]>http://www.autoblog.com/2011/10/10/nissan-rushes-to-grapple-with-poor-quality-survey-scores/http://www.autoblog.com/2011/10/10/nissan-rushes-to-grapple-with-poor-quality-survey-scores/http://www.autoblog.com/2011/10/10/nissan-rushes-to-grapple-with-poor-quality-survey-scores/#commentsFiled under: , , ,

Nissan Juke plant

While Nissan has never enjoyed the same stellar reputation for quality as its Japanese compatriots at Toyota and Honda, it has lately found itself in danger of acquiring the opposite rep. Nissan's performance on influential J.D. Power quality and dependability studies has been below average lately, as many of its rivals have improved. Nissan will be launching a new quality plan in November, but Automotive News has the scoop today.

The most immediate change in Nissan's quality approach is a shoot-the-messenger measure requiring dealers to present car buyers with a two-page quick-reference guide that's part of 2012 owner manuals. The manual insert will seek to address some of the common threads that have cropped up in J.D. Power survey results. Nissan will also be addressing some of the most frequent customer complaints, like poor shift quality from its new seven-speed automatic transmissions used in Infiniti products. Nissan tells AN that it is already upgrading the software in the transmissions.

While that's a start, Nissan has a long way to go to hit its stated goal of having both Nissan and Infiniti brands in J.D. Power's top three in their respective categories by 2016. Nissan ranked just 24th in the Initial Quality Survey released in June, and managed only 25th in the Vehicle Dependability Survey, according to AN.

Other issues that have bothered Nissan customers include difficulties with HVAC controls, confusing rear wiper controls, and using hands-free phone systems. Kazumasa Katoh, Senior Vice President of Global Quality, said that these kinds of customer complaints are the result of Nissan customers' embrace of new technology, which can be complicated.

We've heard this line rather often, ever since Mercedes-Benz saw its J.D. Power scores plummet almost a decade ago. Yet automakers seem to continue to struggle in designing in-car systems that are simple and intuitive. Earlier this year, Ford's MyFord Touch system led Consumer Reports to pull its coveted Recommended rating from the 2011 Ford Edge and Lincoln MKX.

Nissan rushes to grapple with poor quality survey scores originally appeared on Autoblog on Mon, 10 Oct 2011 16:01:00 EST. Please see our terms for use of feeds.

Permalink | Email this | Comments]]>infinitiinfiniti qualityj.d. powerjd powernissannissan qualityqualityMon, 10 Oct 2011 16:01:00 EST http://www.autoblog.com/feed/20077832/article-comments.xml http://www.autoblog.com/feed/2011/10/10/nissan-rushes-to-grapple-with-poor-quality-survey-scores/20077832/article-detail.xml 20077832 http://www.blogcdn.com/www.autoblog.com/media/2011/10/nissan-juke-assembly_thumbnail.jpg http://www.blogcdn.com/www.autoblog.com/media/2011/10/nissan-juke-assembly.jpg <![CDATA[Volvo spot hopes to embarass German automakers on their own turf]]>http://www.autoblog.com/2011/09/22/volvo-spot-hopes-to-embarass-german-automakers-on-their-own-turf/http://www.autoblog.com/2011/09/22/volvo-spot-hopes-to-embarass-german-automakers-on-their-own-turf/http://www.autoblog.com/2011/09/22/volvo-spot-hopes-to-embarass-german-automakers-on-their-own-turf/#commentsFiled under: , , ,

Volvo thanks Germany

Volvo would like to take a moment to give a shout out to German drivers and German automakers. It seems the Swedish brand is a hit in Germany, earning the top raking for customer satisfaction from JD Power, and so Volvo would like to thank the home-grown manufacturers for allowing an outsider to excel.

The Swedish automaker apparently has a strong sense of humor and has release a video that takes a harmless shot at the competition. It's a simple, subtle clip but it does a very good job at expressing its point. Click past the jump to watch the video.

Continue reading Volvo spot hopes to embarass German automakers on their own turf

Volvo spot hopes to embarass German automakers on their own turf originally appeared on Autoblog on Thu, 22 Sep 2011 09:59:00 EST. Please see our terms for use of feeds.

Permalink | Email this | Comments]]>jd powerjd power germanyvideovolvovolvo germanyvolvo thanks germanyvolvo videoThu, 22 Sep 2011 09:59:00 EST http://www.autoblog.com/feed/20048789/article-comments.xml http://www.autoblog.com/feed/2011/09/22/volvo-spot-hopes-to-embarass-german-automakers-on-their-own-turf/20048789/article-detail.xml 20048789 http://www.blogcdn.com/www.autoblog.com/media/2011/09/volvo-thanks-germany_thumbnail.jpg http://www.blogcdn.com/www.autoblog.com/media/2011/09/volvo-thanks-germany.jpg <![CDATA[2011 J.D. Power Initial Quality report praises Lexus, Honda, pans Ford]]>http://www.autoblog.com/2011/06/24/2011-j-d-power-initial-quality-report-praises-lexus-honda-pan/http://www.autoblog.com/2011/06/24/2011-j-d-power-initial-quality-report-praises-lexus-honda-pan/http://www.autoblog.com/2011/06/24/2011-j-d-power-initial-quality-report-praises-lexus-honda-pan/#commentsFiled under: , , , ,

J.D. Power IQS study graph

The calendar has kicked over to summer, and that means J.D. Power has just updated its Initial Quality report. The 2011 edition of the IQS is a bit surprising, mostly because the quality of new model launches has been trending upward since 2007 for the entire industry on average. The tune has changed for 2011, as J.D. Power notes the first quality decline in four years, though it notes that carryover models performed better than ever - it's the new models that are drawing complaints. It's not all bad news, though, as a few automakers have managed to stand out from the competition:

According to the study, which tracks buyer satisfaction after 90 days of ownership, Honda is a notable leader in quality, and its lineup shares seven awards for specific models. The Accord, Accord Crosstour, Civic, Element, Fit, Insight and Ridgeline all receive recognition from J.D. Power. Lexus isn't too far behind Honda, with four models getting the 2011 IQS thumbs up. Lexus also leads automakers in across-the-line quality, with Honda, Acura, Mercedes-Benz and Mazda chugging along right behind. Toyota showed strong signs of a comeback, motoring all the way from 21st place in 2010 back up to 7th place. Another item of note, is that Land Rover made a major leap in quality, and has reduced quality issues by 47 problem per every 100 vehicles.

According to JDP, the leading reasons noted for a drop in quality includes growing consumer dissatisfaction with engine/transmission issues and audio/navigation matters. Chief among those who were dinged by both factors is Ford, which drew black marks for its complex MyFordTouch/Sync technologies, along with its PowerShift dual clutch transmission behavior. The technology updates saw Ford plummet from 5th place overall (first among non-premium marques) to 23rd place out of 32 brands.

Read the full report by clicking past the jump.

Continue reading 2011 J.D. Power Initial Quality report praises Lexus, Honda, pans Ford

2011 J.D. Power Initial Quality report praises Lexus, Honda, pans Ford originally appeared on Autoblog on Fri, 24 Jun 2011 10:04:00 EST. Please see our terms for use of feeds.

Permalink | Email this | Comments]]>fordford qualityhondahonda qualityinitial quality studyiqsj.d. powerj.d. power initial quality reportjd powerjd power iqsjdplexustoyota qualityFri, 24 Jun 2011 10:04:00 EST http://www.autoblog.com/feed/19975680/article-comments.xml http://www.autoblog.com/feed/2011/06/24/2011-j-d-power-initial-quality-report-praises-lexus-honda-pan/19975680/article-detail.xml 19975680 http://www.blogcdn.com/www.autoblog.com/media/2011/06/jdp-iqs-2007-2011_thumbnail.jpg http://www.blogcdn.com/www.autoblog.com/media/2011/06/jdp-iqs-2007-2011.jpg <![CDATA[Autoblog Podcast #222: Chevy Colorado, Porsche 918, Tata Nano for U.S. and J.D. Power Reliability]]>http://www.autoblog.com/2011/03/22/autoblog-podcast-222-chevy-colorado-porsche-918-tata-nano-fo/http://www.autoblog.com/2011/03/22/autoblog-podcast-222-chevy-colorado-porsche-918-tata-nano-fo/http://www.autoblog.com/2011/03/22/autoblog-podcast-222-chevy-colorado-porsche-918-tata-nano-fo/#commentsFiled under: , , , ,

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Autoblog Podcast #222 is ready to go, and the crew this week is Chris Shunk, Zach Bowman and Dan Roth. Joining this trio is Dave Sullivan of AutoPacific, and topics range from the next-generation Chevrolet Colorado, to the Porsche 918 Spyder, the possibility of the Tata Nano in the States and J.D. Power Reliability results. Your feedback in our Q&A module winds us up, and we've embedded that in the post below, as well. Thanks for listening, we'll see you next week!

Autoblog Podcast #222: Chevrolet Colorado concept, Porsche 918 Spyder, Tata Nano in the U.S. and JD Power Reliability

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Hosts: Dan Roth, Chris Shunk, Zach Bowman
  • Guest: Dave Sullivan
Runtime: 01:28:10



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Autoblog Podcast #222: Chevy Colorado, Porsche 918, Tata Nano for U.S. and J.D. Power Reliability originally appeared on Autoblog on Tue, 22 Mar 2011 17:15:00 EST. Please see our terms for use of feeds.

Permalink | Email this | Comments]]>autoblog podcastautopacificchevrolet colorado conceptfeaturedj.d. powerjd powerporsche 918 spyderscott burgess resignstata nanoTue, 22 Mar 2011 17:15:00 ESTAutoblog Podcast #222Autoblog01:28:10 http://www.autoblog.com/feed/19888322/article-comments.xml http://www.autoblog.com/feed/2011/03/22/autoblog-podcast-222-chevy-colorado-porsche-918-tata-nano-fo/19888322/article-detail.xml 19888322 http://www.blogcdn.com/www.autoblog.com/media/2009/12/autoblog-podcast-3_thumbnail.jpg http://www.blogcdn.com/www.autoblog.com/media/2009/12/autoblog-podcast-3.jpg <![CDATA[Submit your questions for Autoblog Podcast #222]]>http://www.autoblog.com/2011/03/21/submit-your-questions-for-autoblog-podcast-222/http://www.autoblog.com/2011/03/21/submit-your-questions-for-autoblog-podcast-222/http://www.autoblog.com/2011/03/21/submit-your-questions-for-autoblog-podcast-222/#commentsFiled under: , , , , ,

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We record Episode #222 of the Autoblog Podcast tonight, so check out our discussion topics below. You can use the forum below to drop us your own feedback and questions, or vote on your fellow readers' submissions to help determine what else we discuss this evening. You can subscribe to the Autoblog Podcast in iTunes if you haven't already to hear your question answered.

Discussion Topics for Autoblog Podcast Episode #222


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Submit your questions for Autoblog Podcast #222 originally appeared on Autoblog on Mon, 21 Mar 2011 17:43:00 EST. Please see our terms for use of feeds.

Permalink | Email this | Comments]]>autoblog topicsjd powerpodcast topicsporsche 918 spyderscott burgesstata nanoMon, 21 Mar 2011 17:43:00 EST http://www.autoblog.com/feed/19885723/article-comments.xml http://www.autoblog.com/feed/2011/03/21/submit-your-questions-for-autoblog-podcast-222/19885723/article-detail.xml 19885723 http://www.blogcdn.com/www.autoblog.com/media/2010/06/autoblog-podcast-3-1275933205_thumbnail.jpg http://www.blogcdn.com/www.autoblog.com/media/2010/06/autoblog-podcast-3-1275933205.jpg <![CDATA[JD Power's 2011 Vehicle Dependability Study names Lincoln best brand, Toyota wins most segments]]>http://www.autoblog.com/2011/03/17/jd-powers-2011-vehicle-dependability-study-names-lincoln-best-b/http://www.autoblog.com/2011/03/17/jd-powers-2011-vehicle-dependability-study-names-lincoln-best-b/http://www.autoblog.com/2011/03/17/jd-powers-2011-vehicle-dependability-study-names-lincoln-best-b/#commentsFiled under:

JD Power 2011 Dependability Study

J.D. Power and Associates has released its annual Vehicle Dependability Study for 2011, and there are a few surprises in store for those who religiously keep track of who outperforms who on the automotive reliability front. For the first time ever, Lincoln, with 101 problems per 100 vehicles, leads the chart, followed by Lexus with a score of 109.

Number three on the list is also something of a surprise: Jaguar, who's score of 112 problems per 100 vehicles seemingly proves not all leaping kitties leave unwanted presents outside the confines of their litter boxes. Porsche (114) and Toyota (122) round out the top five. The industry average comes in at 151 problems per 100 vehicles, which of course means that some brands perform rather poorly in J.D. Power's rankings.

Bringing up the rear in this year's study is Mini, with 221 problems per 100 vehicles. That's not good. BMW's smallest brand is followed by Jeep (214), Land Rover (212), Dodge (206) and Chrysler (202). The study also ranks individual models in each category, and Toyota's seven individual segment victories gives the Japanese automaker more individual victories than any other brand.

A brief explanation of how this particular study is compiled: J.D. Power polled 43,700 original owners on problems experienced during the past 12 months on 2008 model-year vehicles after three years of ownership. As such, this study is not ranking the latest vehicles by any given manufacturer, but is instead intended to help consumers predict the durability of a potential automobile purchase.

There's lots more detail in the press release and graphs found after the break, so click here and put your number-crunching hats on.

[Source: J.D. Power and Associates]

Continue reading JD Power's 2011 Vehicle Dependability Study names Lincoln best brand, Toyota wins most segments

JD Power's 2011 Vehicle Dependability Study names Lincoln best brand, Toyota wins most segments originally appeared on Autoblog on Thu, 17 Mar 2011 16:55:00 EST. Please see our terms for use of feeds.

Permalink | Email this | Comments]]>2011 vehicle dependability studyj.d. powerj.d. power and associatesjd powerjd power and associatesvehicle dependabilityvehicle reliabilityThu, 17 Mar 2011 16:55:00 EST http://www.autoblog.com/feed/19882859/article-comments.xml http://www.autoblog.com/feed/2011/03/17/jd-powers-2011-vehicle-dependability-study-names-lincoln-best-b/19882859/article-detail.xml 19882859 http://www.blogcdn.com/www.autoblog.com/media/2011/03/jd-power-dependability-2011_thumbnail.jpg http://www.blogcdn.com/www.autoblog.com/media/2011/03/jd-power-dependability-2011.jpg <![CDATA[J.D. Power: Styling biggest reason people reject Acura]]>http://www.autoblog.com/2010/12/22/j-d-power-styling-biggest-reason-people-reject-acura/http://www.autoblog.com/2010/12/22/j-d-power-styling-biggest-reason-people-reject-acura/http://www.autoblog.com/2010/12/22/j-d-power-styling-biggest-reason-people-reject-acura/#commentsFiled under: , , ,

2010 Acura TL SH-AWD at sunset
2010 Acura TL SH-AWD - Click above for high-res image gallery

It's no secret that the corporate schnoz adopted in recent years by Acura is, shall we say... controversial. But whether or not it's helping or hurting sales is up for debate. On one hand, the brand's 24-percent increase in sales in 2010 over the previous year has Honda's luxury division outpacing the gains of its rivals. On the other hand, nearly everyone's 2009 sales figures went down the economic toilet, and J.D. Power reports that exterior styling is the number one reason new car shoppers are rejecting the marque, followed closely by Acura's interior styling.

Perhaps tellingly, Acura's two most successful models in sales gains are the MDX and RDX utility vehicles, models competing in burgeoning segments (and the former of which features a somewhat muted faces compared to the rest of the company's lineup). But hope may be on the way, and soon. According to Automotive News, Dave Conant, who owns an Acura store in Mission Viejo, California and has gotten an early look at the next-gen TL, Acura's middle child is getting a major nose job.

And more new models are reportedly on the horizon as well, including hybrids and a likely return to the entry-level compact luxury class. What's more, the automaker has promised dealers that future models will be better differentiated from one another, both styling-wise and in size. All that sounds good, just so long as no giant polished cow-catcher grilles get in the way.


Gallery: Review: 2010 Acura TL SH-AWD 6MT


[Source: Automotive News - sub. req.]

J.D. Power: Styling biggest reason people reject Acura originally appeared on Autoblog on Wed, 22 Dec 2010 19:25:00 EST. Please see our terms for use of feeds.

Read | Permalink | Email this | Comments]]>2012 acura tlacuraacura designacura faceacura salesdesign languagej.d. powerjd powertlWed, 22 Dec 2010 19:25:00 EST http://www.autoblog.com/feed/19774072/article-comments.xml http://www.autoblog.com/feed/2010/12/22/j-d-power-styling-biggest-reason-people-reject-acura/19774072/article-detail.xml 19774072 http://www.blogcdn.com/www.autoblog.com/media/2010/12/2010-acura-tl-sh-awd-sunset_thumbnail.jpg http://www.blogcdn.com/www.autoblog.com/media/2010/12/2010-acura-tl-sh-awd-sunset.jpg <![CDATA[Study: More new car shoppers avoiding Toyota, but brand still near top of consideration lists]]>http://www.autoblog.com/2010/12/20/study-more-new-car-shoppers-avoiding-toyota-but-brand-still-ne/http://www.autoblog.com/2010/12/20/study-more-new-car-shoppers-avoiding-toyota-but-brand-still-ne/http://www.autoblog.com/2010/12/20/study-more-new-car-shoppers-avoiding-toyota-but-brand-still-ne/#commentsFiled under: ,

ToyotaAccording to Automotive News, new car shoppers are beginning to shy away from Toyota thanks to the company's less-than spotless quality and safety reputation as of late. A new study by J.D. Power and Associates has revealed that around 19 percent of new car buyers surveyed said that they had steered clear of Toyota because of the company's sullied reputation. Last year, that number was a mere 3 percent. Even worse for the Japanese manufacturer, around 15 percent of those in the study said that they'd personally had a bad experience with the automaker and another 15 percent said that they were concerned about the future of Toyota. Those numbers mark a 12 and an 11 percent increase over last year's figures, respectively.

Even so, according to the J.D. Power and Associates study, Toyota is still the third most considered automaker out there, falling just behind BMW and Honda. In a separate study, Kelley Blue Book found that Toyota is still the number-one most considered automaker, even in spite of the company's rash of recalls and safety woes.

[Source: Automotive News - sub. req.]

Study: More new car shoppers avoiding Toyota, but brand still near top of consideration lists originally appeared on Autoblog on Mon, 20 Dec 2010 15:29:00 EST. Please see our terms for use of feeds.

Permalink | Email this | Comments]]>jd powerkelley blue booknew car buyingtoyotaMon, 20 Dec 2010 15:29:00 EST http://www.autoblog.com/feed/19769911/article-comments.xml http://www.autoblog.com/feed/2010/12/20/study-more-new-car-shoppers-avoiding-toyota-but-brand-still-ne/19769911/article-detail.xml 19769911 http://www.blogcdn.com/www.autoblog.com/media/2010/12/toyota-250-1292853820_thumbnail.jpg http://www.blogcdn.com/www.autoblog.com/media/2010/12/toyota-250-1292853820.jpg <![CDATA[Ford, Honda lead latest J.D. Power owner loyalty survey]]>http://www.autoblog.com/2010/12/09/ford-honda-lead-latest-j-d-power-owner-loyalty-survey/http://www.autoblog.com/2010/12/09/ford-honda-lead-latest-j-d-power-owner-loyalty-survey/http://www.autoblog.com/2010/12/09/ford-honda-lead-latest-j-d-power-owner-loyalty-survey/#commentsFiled under: , , , , , ,

J.D. Power 2010 Customer Retention Study

Customer loyalty is incredibly important to automakers and something earned by providing both good products and service. J.D. Power has just put out its 2010 Customer Retention Study to show how well each automaker is doing at keeping existing car buyers coming back for more. Leading the way are Ford and Honda who tie each other with a 62 percent rate of customer retention. Hyundai, Lexus and Toyota are right on their heels however with a rate of 60 percent each.

Overall, import manufacturers have the edge on the domestics but that gap has slimmed down due to customers realizing that American automakers are producing a greater number of good products. Of the top 10 automakers in the study, nine are imports.

One of those imports is Kia, which has climbed the most compared to the 2009 study. Rising 21 percentage points, the Korean automaker now sees a rate of retention of 58 percent. That's 10 points above the industry average.

Be sure to click past the jump to take a look at the full press release for more information on this study.

[Source: J.D. Power]

Continue reading Ford, Honda lead latest J.D. Power owner loyalty survey

Ford, Honda lead latest J.D. Power owner loyalty survey originally appeared on Autoblog on Thu, 09 Dec 2010 17:33:00 EST. Please see our terms for use of feeds.

Permalink | Email this | Comments]]>customer retention studyfordhondahyundaij.d. powerj.d. power and assoc...jd powerjd power and associa...kialexustoyotaThu, 09 Dec 2010 17:33:00 EST http://www.autoblog.com/feed/19753893/article-comments.xml http://www.autoblog.com/feed/2010/12/09/ford-honda-lead-latest-j-d-power-owner-loyalty-survey/19753893/article-detail.xml 19753893 http://www.blogcdn.com/www.autoblog.com/media/2010/12/jd-power-loyalty-study_thumbnail.jpg http://www.blogcdn.com/www.autoblog.com/media/2010/12/jd-power-loyalty-study.jpg <![CDATA[Study: Rental car companies increase customer satisfaction, Enterprise tops]]>http://www.autoblog.com/2010/11/25/study-rental-car-companies-increase-customer-satisfaction-ente/http://www.autoblog.com/2010/11/25/study-rental-car-companies-increase-customer-satisfaction-ente/http://www.autoblog.com/2010/11/25/study-rental-car-companies-increase-customer-satisfaction-ente/#commentsFiled under:

Enterprise Rent-a-Car

Economists and talking heads argue endlessly about our economy on a daily basis. "It's back!," "It's almost back!" and "It's never coming back!" seem to be the leaders among the varied viewpoints we hear and read about. One sector that has apparently begun to rebound is the car rental business. Not necessarily in financial terms, but from the standpoint of customer satisfaction, America's rental car companies are returning to to a position last seen in the pre-recession days.

J.D. Power has released its annual North American Rental Car Satisfaction Study, and the results are positive for every company included in the survey. Now in its 15th year, this J.D. Power study examines customer satisfaction with the airport car rental process, and it looks at six specific factors: Costs & Fees, Pick-Up Process, Rental Car, Return Process, Reservation Process, and Shuttle Bus/Van. The highest score possible is 1,000 points and, for the 2010 study, the average Overall Satisfaction score is 750. This is up from 733 in 2009 and 734 in 2008. Every company in the survey has improved year-over-year in the survey.

This year's big winner, however, is Enterprise, which received the industry's highest rankings in customer satisfaction. Enterprise is no stranger to this award, and getting the nod in 2010 makes it seven years in a row for the rental car company. Following behind Enterprise, Hertz and National also performed quite well in the survey while Advantage, Alamo, Avis, Dollar and Thrifty rounded out the results. You can see how each one performed over at the J.D. Power results page.

[Source: J.D. Power]

Continue reading Study: Rental car companies increase customer satisfaction, Enterprise tops

Study: Rental car companies increase customer satisfaction, Enterprise tops originally appeared on Autoblog on Thu, 25 Nov 2010 11:27:00 EST. Please see our terms for use of feeds.

Permalink | Email this | Comments]]>alamoavisbudgetcar rentaldollarenterpriseenterprise rent-a-carhertzj.d. powerjd powernational car rentalnorth american car rental satisfaction surveyrental carthriftyThu, 25 Nov 2010 11:27:00 EST http://www.autoblog.com/feed/19728718/article-comments.xml http://www.autoblog.com/feed/2010/11/25/study-rental-car-companies-increase-customer-satisfaction-ente/19728718/article-detail.xml 19728718 http://www.blogcdn.com/www.autoblog.com/media/2010/11/airport5_thumbnail.jpg http://www.blogcdn.com/www.autoblog.com/media/2010/11/airport5.jpg <![CDATA[Study: How car dealers treat customers is more important than price]]>http://www.autoblog.com/2010/11/23/study-how-car-dealers-treat-customers-is-more-important-than-pr/http://www.autoblog.com/2010/11/23/study-how-car-dealers-treat-customers-is-more-important-than-pr/http://www.autoblog.com/2010/11/23/study-how-car-dealers-treat-customers-is-more-important-than-pr/#commentsFiled under: ,

Car Shoppers

Today's piece of blatantly obvious news comes courtesy of J.D. Power and Associates. According to a new study, a whopping 52 percent of new car buyers said the main reason behind picking one car dealer over another was how they were treated on the lot. In fact, of those surveyed, only 38 percent pointed toward the vehicle's purchase price as the main reason for laying down their hard-earned cash in one place over another. That means that for all the incentives and bargain specials, it really is customer satisfaction that moves vehicles off the lot.

The J.D. Power study also found that the ease or difficulty of price negotiation had the largest impact on just how satisfied customers were with their purchase at the end of the day. That's likely because agreeing on a price takes the largest amount of time during the car buying process aside from actually choosing a model. J.D. Power says that on average, negotiation takes around 53 minutes.

With all of the options available to car buyers these days, dealers would do well to heed the information in this particular study. Head over to the J.D. Power site for a closer look.

[Source: J.D. Power | Image: Getty]

Study: How car dealers treat customers is more important than price originally appeared on Autoblog on Tue, 23 Nov 2010 09:59:00 EST. Please see our terms for use of feeds.

Permalink | Email this | Comments]]>car buyingcar dealersdealerdealersjd powerjd power and associatesTue, 23 Nov 2010 09:59:00 EST http://www.autoblog.com/feed/19728606/article-comments.xml http://www.autoblog.com/feed/2010/11/23/study-how-car-dealers-treat-customers-is-more-important-than-pr/19728606/article-detail.xml 19728606 http://www.blogcdn.com/www.autoblog.com/media/2010/11/car-shoppers_thumbnail.jpg http://www.blogcdn.com/www.autoblog.com/media/2010/11/car-shoppers.jpg <![CDATA[Study: 3 out of 5 new car buyers over 50 years old]]>http://www.autoblog.com/2010/10/04/study-3-out-of-5-new-car-buyers-over-50-years-old/http://www.autoblog.com/2010/10/04/study-3-out-of-5-new-car-buyers-over-50-years-old/http://www.autoblog.com/2010/10/04/study-3-out-of-5-new-car-buyers-over-50-years-old/#commentsFiled under:

Every automaker strives to entice younger buyers into its fold, yet more new crossovers and large sedans tend to make their way to market than anything in which the young among us might be interested. What's up with that? Well, it could have something to do with the fact that people under 50 years old just don't buy many new vehicles.

JD Power and Associates studied age as it corresponds to new vehicle purchases, and the results of a survey of 41,000 new vehicle buyers showed that 62 percent of all new cars and trucks sold were delivered to the AARP crowd. Alarmingly, this statistic has spiked up dramatically from 39 percent back in 2001. Our parents and grandparents are also picking up hybrids faster than their children, as 73 percent of all battery-assisted vehicle sales are picked up by those over 50. On the other side of the spectrum, those 35 and younger account for just 12.7 percent of all new vehicle purchases, down from 24.4 percent in 2001.

There are two major reasons the 50-and-up club accounts for such a high total of vehicle sales, lead by the fact that baby boomers, the largest demographic in America, are growing old. But AARP director Mark Bradbury adds that people over 50 have the "ability to spend on higher-ticket items during harsh economic times. Younger adults are moving back home to ease basic financial burdens, such as housing and food." It sure is hard to buy a new car when you're back living with Mom and Dad, but hey, maybe they'll let you borrow theirs.

[Source: Brand Week | Image: crazycupcakes, CC2.0]

Study: 3 out of 5 new car buyers over 50 years old originally appeared on Autoblog on Mon, 04 Oct 2010 09:58:00 EST. Please see our terms for use of feeds.

Read | Permalink | Email this | Comments]]>50 and up car buying50 year old car buyers 62 percent of new car purchases50AndUpCarBuying50YearOldCarBuyers62PercentOfNewCarPurchasesaarpcar buyingCarBuyingjd powerJdPowerMon, 04 Oct 2010 09:58:00 EST http://www.autoblog.com/feed/19650797/article-comments.xml http://www.autoblog.com/feed/2010/10/04/study-3-out-of-5-new-car-buyers-over-50-years-old/19650797/article-detail.xml 19650797 http://www.blogcdn.com/www.autoblog.com/media/2010/10/2347174839ce2d85a64foopt_thumbnail.jpg http://www.blogcdn.com/www.autoblog.com/media/2010/10/2347174839ce2d85a64foopt.jpg <![CDATA[Domestics surpass imports as a whole in 2010 J.D. Power APEAL study]]>http://www.autoblog.com/2010/07/15/domestics-surpass-imports-as-a-whole-in-j-d-power-2010-apeal-st/http://www.autoblog.com/2010/07/15/domestics-surpass-imports-as-a-whole-in-j-d-power-2010-apeal-st/http://www.autoblog.com/2010/07/15/domestics-surpass-imports-as-a-whole-in-j-d-power-2010-apeal-st/#commentsFiled under: , , , , , , , , ,

Click above for gallery of the graphics from J.D. Power and Associates

Porsche once again grabs the top spot (for the sixth time in a row) in the J.D. Power and Associates 2010 Automotive Performance, Execution, and Layout (APEAL) Study. This year's study asked 76,000 owners 90 days after purchasing their 2010 model-year cars "how gratifying their new vehicle is to own and drive." The answer, for the first time since 1997, was that the domestic brands were more "appealing" as a whole than the imports (the domestics earned a score of 787 on a 1,000-point scale - 13 points greater than the imports).

When it comes down to specific awards (as shown in the segment-level graphics), Ford leads with five. The automaker earned one each for the Expedition, Explorer Sport Trac, Flex, Fusion and Taurus. Audi, BMW, Chevrolet, Mercedes-Benz and Volkswagen each garner two awards. The Ford Taurus and Chevrolet Avalanche, both segment leaders, are the only two models that ranked highest in the 2010 APEAL study and in the 2010 Initial Quality Study (IQS) announced in June. Suzuki is credited with the greatest improvement this year, while Jeep drops one slot from last year's 2009 APEAL Study and falls to the bottom of the list for 2010. Check out the gallery for the graphics, and read the full press release after the break.


Gallery: J.D. Power 2010 APEAL Awards


[Source: JDPower.com]

Continue reading Domestics surpass imports as a whole in 2010 J.D. Power APEAL study

Domestics surpass imports as a whole in 2010 J.D. Power APEAL study originally appeared on Autoblog on Thu, 15 Jul 2010 13:00:00 EST. Please see our terms for use of feeds.

Permalink | Email this | Comments]]>2009 APEAL2009 IQS2009Apeal2009Iqs2010 APEAL2010 Study2010Apeal2010StudyAPEALAPEAL StudyApealStudyAwardExecutionIQSj.d. powerJ.D. Power and AssociatesJ.d.PowerJ.d.PowerAndAssociatesjd powerJDPAJdPowerLayoutPerformanceRecipientSurveyThu, 15 Jul 2010 13:00:00 EST http://www.autoblog.com/feed/19555001/article-comments.xml http://www.autoblog.com/feed/2010/07/15/domestics-surpass-imports-as-a-whole-in-j-d-power-2010-apeal-st/19555001/article-detail.xml 19555001 http://www.blogcdn.com/www.autoblog.com/media/2010/07/apealpage_thumbnail.jpg http://www.blogcdn.com/www.autoblog.com/media/2010/07/apealpage.jpg -1 2