JD Power associates

This week's podcast team is Sam Abuelsamid, Alex Nunez and Dan Roth. We dive right in after a quick garage overview and take on the 2011 Honda Odyssey, JD Power's Initial Quality Study results, action suggested by the new United ...

That's customer retention, not retentive customers, though Mercedes-Benz could be said to enjoy both. J.D. Power and Associates has been indexing customer retention for seven years, and Mercedes-Benz tops the list in 2009. Power measures how many vehicle buyers are replacing an older model from ...