J.D. Power and Associates


Hyundai trumps BMW and Jaguar in J.D. Power 2009 APEAL study

Porsche grabs the top spot for the fifth year in a row in the J.D. Power and Associates 2009 Automotive Performance, Execution, and Layout (APEAL) Study. For this year's study, the team at JDPA gathered information from more than 80,900 purchasers and lessees of new 2009 model-year cars and questioned them on more than 90 vehicle attributes. Their studies examined "how gratifying a new vehicle is to own and drive," based on those evaluations. While the APEAL nameplate ranking is significant (Porsche, Jaguar, and Cadillac round out the ... Read more →

Lexus leads, Hyundai improves, while Infiniti drops in J.D. Power 2009 Initial Quality Study Michael Harley

J.D. Power and Associates has released its 2009 Initial Quality Study (IQS) and Lexus has taken the top spot away from Porsche, the initial quality leader for the past three years. The annual ...

J.D. Power debuts Vehicle Launch Index to assess new model launches John Neff

J.D. Power & Associates has long been known as the firm that can sway the fortunes of automakers with its many surveys on quality, dependability and customer satisfaction. All of the firm's work ...

JD Power: Honda leads industry in customer retention Michael Harley

Honda has taken the top spot away from Toyota in the latest "Customer Retention Study" from J.D. Power and Associates. The global marketing information firm surveyed 147,238 buyers/lessees to ...

Jaguar tops JD Power customer sales satisfaction survey Noah Joseph

The results are in from J.D. Power and Associates' latest annual Sales Satisfaction Index Study, and Jaguar has leapt back up to the top position that it occupied for three of the four past years ...

J.D. Power warns global auto market may "outright collapse" in 2009 1 year ago on Autoblog

J.D. Power and Associates, the influential industry tracking firm, warned that the global auto market may "outright collapse" due to the lack of available credit and the general global economic conditions in 2009. According to the company, credit market restructuring, fewer leasing options, and ...

Lexus leads J.D. Power dependability for 14th straight year 1 year ago on Autoblog

Click above for results 2008 J.D. Power Dependability Study J.D. Power and Associates has just released its 2008 Vehicle Dependability Study that attempts to measure vehicle quality throughout the first three years of owning a vehicle, and for the 14th year in a row Lexus leads all manufacturers ...

American automakers top JD Power's website rankings 1 year ago on Autoblog

J.D. Power & Associates, the biggest name in rating everything related to buying and owning cars, has released its rankings of automaker websites. The ratings, which J.D. Power releases twice a year, takes into account the feedback of more than 11,000 online new car shoppers over the course of ...

REPORT: Toyota tops in customer retention 1 year ago on Autoblog

The J.D. Power people compiled their annual list of automaker customer retention rates, and Toyota came out on top, followed closely behind by General Motors. Almost 69-percent of Toyota owners continued their relationship with the manufacturer, compared to GM whose owners returned to the ...

VIDEO: Maxiumum Bob Lutz answers questions about GM's reliability 2 years ago on Autoblog

The General's chief product guru, Bob Lutz, responded to questions regarding GM's reliability in the company's FastLane Blog's most recent video Q&A chapter. According to Lutz, who cites comparisons to company "H" and company "T" as being perpetual reliability yardsticks, GM has aimed at making ...

Asia auto sales set to eclipse Europe by 2009 2 years ago on Autoblog

A J.D. Power and Associates study reveals that before the end of the decade, vehicle sales in the Asia Pacific region will surpass those in the European arena – the largest market in the world. Although the report is nothing surprising considering the booming market in China and the ...

J.D. Power Report: Jaguar satisfies the customers it has left 2 years ago on Autoblog

You have to hand it to the folks at Jaguar. In the face of sales dwindling to almost nothing, its dealers and service staff manage to still do their jobs well and delight their customers. In the 2007 Customer Service Index Study released by J.D. Power and Associates today, Jaguar was rated number ...

Ford dominates J.D. Power and Associates 2007 Initial Quality Study 2 years ago on Autoblog

Hot on the heels of the 2007 Strategic Vision Total Quality Awards, J.D. Power and Associates has released its 2007 Initial Quality Study. You'll no doubt be hearing about how well Ford has done in this year's IQS, as J.D. Power reports the Blue Oval has garnered five top model segment awards, more ...

Jaguar continues to round up awards, ranks highest in J.D. Power Sales Satisfaction 2 years ago on Autoblog

The Jaguar brand earned German motoring magazine Auto Zeitung's top quality award. The Jaguar XK has earned "Car of the Year" and "Luxury Car of the Year" honors at the 2006 UK TV People Awards, the title of "Scottish Car of the Year" by The Association of Scottish Motoring Writers, and the ...

J.D. Power says Lexus, Buick and Cadillac serving up satisfaction 3 years ago on Autoblog

J.D. Power and Associates has released the results of its 2006 Customer Service Index Study that measures which brands have the best service departments. Not surprisingly, Lexus nabbed the top spot with a CSI score of 912. Whoa, but there's Buick right behind it with a score of 911, followed by ...






Autoblog Podcast #152: Paukert Enhanced!

Chris Paukert joins the usual crew of Chris, Sam, and Dan, summarily classing up the joint.

 
 

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