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Posts with tag InitialQuality

Toyota responds to Ford's new initial quality ads


Anybody who has watched more than 30 minutes of television the past couple weeks has likely seen Ford's new ads claiming that the automaker has caught up to Toyota and Honda with regards to initial quality. Toyota certainly has, and it apparently doesn't like the Blue Oval's boastful tone. On Toyota's Open Road blog, Mike Michels seems taken aback at the claim, stating that the initial quality survey Ford cites was commissioned by the automaker and performed by a third-party company not affiliated with the well-known J.D. Power & Associates. He then spends a few paragraphs discrediting initial quality in the first place, citing J.D. Power figures that show the difference between the best and worst vehicles during the first few months of ownership were a mere .8 problems per vehicle. Of those problems, most of them were customer preferences and not actual issues that needed repair.

While we agree that initial quality is far from the complete quality story, it's incredible that Toyota would discredit a stat that has been a pillar of its own high quality image. The Toyota and Lexus brands have been among the leaders in initial quality for ages, which anyone would say is a result of great design, engineering and manufacturing. But now that other automakers are catching up, it seems Toyota wants to label initial quality as insignificant. Either way, we'll just have to wait another 3-5 years to find out if a Ford Fusion built today holds up as well as a Toyota Camry.

[Source: Toyota]

VIDEO: Maxiumum Bob Lutz answers questions about GM's reliability

The General's chief product guru, Bob Lutz, responded to questions regarding GM's reliability in the company's FastLane Blog's most recent video Q&A chapter. According to Lutz, who cites comparisons to company "H" and company "T" as being perpetual reliability yardsticks, GM has aimed at making every component throughout the automaker's brands "bulletproof," including the engines, transmissions and every mechanical part imaginable.

The move began about four or five years ago, and despite high ratings in J.D. Power and Associates initial quality reports, Lutz explains that all the money spent was in an effort to "shoot for infinite life," as opposed to what Lutz calls, "100,000-mile bogies."

Lutz goes on to recount his aim of making Buick the American equivalent of Lexus, which was just confirmed with the recent release of J.D. Power and Associates long-term reliability ratings. Buick sat pretty, right next to Lexus. Mission accomplished Bob. Congrats.

[Source: GM FastLane Blog]

Continue reading VIDEO: Maxiumum Bob Lutz answers questions about GM's reliability

Has vehicle quality reached its peak?

Are the current crop of vehicles, from compact cars to the largest SUVs and trucks, the best consumers can expect from automakers? That is the question posed (and answered) in the latest Consumer Reports (CR) according to James Healey of USA Today. (Pictured is CR's 'Fun to Drive' top pick, the Subaru Impreza WRX/STi.)

[More information after the jump.]

Continue reading Has vehicle quality reached its peak?


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