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Car and Driver calls out J.D. Power IQS

Jeff Sabatini — Mon, 05 Dec 2011 13:31:00 EST

Filed under: Car Buying, Technology, Ford, Design/Style

Ford has taken it on the chin from J.D. Power since the carmaker rolled out its new MyFord Touch system in the 2011 Explorer. Ford's ranking in the influential Initial Quality Survey dropped from fifth last year all the way down to 23rd, in large measure because of customer dissatisfaction with the new technology and its voice recognition interface, but also because of refinement complaints about the PowerShift dual-clutch transmission in the Fiesta. But unlike, say, the Houston Cougars, who plummeted in the Bowl Championship Series rankings after getting blown out in the Conference USA title game this weekend, Ford can make a pretty good case that it's getting jobbed.

The traditional definition of quality when it comes to new cars and trucks has been based on those vehicles being free of defects. But in the last few years, the tide has been turning, in large measure because J.D. Power is increasingly weighing customer complaints related to design and, in particular, new electronic technology. Car and Driver paints the complaints that have dogged Ford among the latter, suggesting that these are less valid quality metrics than something like a poorly assembled door panel.

The venerable buff book doesn't stop at defending Ford, however, cautioning against what it sees as a trend "toward the lowest-common-denominator solutions to reduce design 'problems.'" Citing examples like BMW moving its cruise control from a separate stalk to buttons on the steering wheel to appease whining customers and Porsche getting dinged on IQS for using brake pads that generate too much dust, C/D doesn't say it outright, but certainly implies that J.D. Power is no longer pushing automakers in the right direction.

Car and Driver calls out J.D. Power IQS originally appeared on Autoblog on Mon, 05 Dec 2011 13:31:00 EST. Please see our terms for use of feeds.

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2011 J.D. Power Initial Quality report praises Lexus, Honda, pans Ford

Jeff Glucker — Fri, 24 Jun 2011 10:04:00 EST

Filed under: Car Buying, Plants/Manufacturing, Ford, Honda, Lexus

The calendar has kicked over to summer, and that means J.D. Power has just updated its Initial Quality report. The 2011 edition of the IQS is a bit surprising, mostly because the quality of new model launches has been trending upward since 2007 for the entire industry on average. The tune has changed for 2011, as J.D. Power notes the first quality decline in four years, though it notes that carryover models performed better than ever - it's the new models that are drawing complaints. It's not all bad news, though, as a few automakers have managed to stand out from the competition:

According to the study, which tracks buyer satisfaction after 90 days of ownership, Honda is a notable leader in quality, and its lineup shares seven awards for specific models. The Accord, Accord Crosstour, Civic, Element, Fit, Insight and Ridgeline all receive recognition from J.D. Power. Lexus isn't too far behind Honda, with four models getting the 2011 IQS thumbs up. Lexus also leads automakers in across-the-line quality, with Honda, Acura, Mercedes-Benz and Mazda chugging along right behind. Toyota showed strong signs of a comeback, motoring all the way from 21st place in 2010 back up to 7th place. Another item of note, is that Land Rover made a major leap in quality, and has reduced quality issues by 47 problem per every 100 vehicles.

According to JDP, the leading reasons noted for a drop in quality includes growing consumer dissatisfaction with engine/transmission issues and audio/navigation matters. Chief among those who were dinged by both factors is Ford, which drew black marks for its complex MyFordTouch/Sync technologies, along with its PowerShift dual clutch transmission behavior. The technology updates saw Ford plummet from 5th place overall (first among non-premium marques) to 23rd place out of 32 brands.

Read the full report by clicking past the jump.

Continue reading 2011 J.D. Power Initial Quality report praises Lexus, Honda, pans Ford

2011 J.D. Power Initial Quality report praises Lexus, Honda, pans Ford originally appeared on Autoblog on Fri, 24 Jun 2011 10:04:00 EST. Please see our terms for use of feeds.

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Domestics surpass imports as a whole in 2010 J.D. Power APEAL study

Michael Harley — Thu, 15 Jul 2010 13:00:00 EST

Filed under: Etc., Marketing/Advertising, Audi, BMW, Chevrolet, Ford, Jeep, Mercedes-Benz, Suzuki, Volkswagen

Click above for gallery of the graphics from J.D. Power and Associates

Porsche once again grabs the top spot (for the sixth time in a row) in the J.D. Power and Associates 2010 Automotive Performance, Execution, and Layout (APEAL) Study. This year's study asked 76,000 owners 90 days after purchasing their 2010 model-year cars "how gratifying their new vehicle is to own and drive." The answer, for the first time since 1997, was that the domestic brands were more "appealing" as a whole than the imports (the domestics earned a score of 787 on a 1,000-point scale - 13 points greater than the imports).

When it comes down to specific awards (as shown in the segment-level graphics), Ford leads with five. The automaker earned one each for the Expedition, Explorer Sport Trac, Flex, Fusion and Taurus. Audi, BMW, Chevrolet, Mercedes-Benz and Volkswagen each garner two awards. The Ford Taurus and Chevrolet Avalanche, both segment leaders, are the only two models that ranked highest in the 2010 APEAL study and in the 2010 Initial Quality Study (IQS) announced in June. Suzuki is credited with the greatest improvement this year, while Jeep drops one slot from last year's 2009 APEAL Study and falls to the bottom of the list for 2010. Check out the gallery for the graphics, and read the full press release after the break.

Gallery: J.D. Power 2010 APEAL Awards

[Source: JDPower.com]

Continue reading Domestics surpass imports as a whole in 2010 J.D. Power APEAL study

Domestics surpass imports as a whole in 2010 J.D. Power APEAL study originally appeared on Autoblog on Thu, 15 Jul 2010 13:00:00 EST. Please see our terms for use of feeds.

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TheDetroitBureau.com on Autoblog with Paul Eisenstein

Paul Eisenstein — Fri, 18 Jun 2010 14:01:00 EST

Filed under: Car Buying

J.D. Power Initial Quality Study analysis

When I bought my first new car, back in 1973, I'd been warned by friends to expect a good half dozen defects that would need to be straightened out by the dealer. It turned out there were only five, I quickly counted, before taking my little sedan back to the shop for repairs. I was lucky. The worst problem I had to deal with was a loose mirror. A college chum, meanwhile, got stuck with a bad transmission on the new Chevrolet he bought about the same time. But he took it in stride, as long as it got fixed right. And so did just about everyone else. Dealing with defects was a part of buying a car back then.

One could argue surveys like IQS made Toyota and Honda by quantifying the quality gap.

But things started to change even before I was ready to trade in. The twin oil shocks of the '70s initially put the focus on fuel economy - more specifically on high-mileage imports. But as memories of gas lines faded, the emphasis shifted to the unexpectedly high quality the best of the Asians were delivering.

One could argue - as an NPR talk show host did during my appearance this morning - that J.D. Power and Associates, with surveys like the Initial Quality Study, made Toyota and Honda by quantifying that quality gap. And it was a big one, domestic makers routinely suffered twice the number of "problems" of the top foreign makers. Of course, even the imports had their issues back then, but as quality became a watchword, even the worst manufacturers suddenly started to make it a top priority, and, year-after-year, the defect count for the typical car rolling off the assembly line has steadily shrunk.

According to Power's latest survey, the average buyer of a 2010 car, truck or crossover is experiencing about 1.08 problems during the first 90 days of ownership. More precisely, in the language of the Initial Quality Survey, there are an average of 108 "problems" per 100 vehicles.

The products produced by the worst manufacturer on the list, Land Rover, suffered 170 problems per 100, or 170 PP100 - less than two glitches for every vehicle. Put another way, that's less than half what the best makers could deliver in the early years of the IQS. The best individual model, the Lexus LS, racked up just 55 PP100 on the latest study, which translates into just one complaint ticked off on the Power survey form by every other buyer.

Continue reading TheDetroitBureau.com on Autoblog with Paul Eisenstein

TheDetroitBureau.com on Autoblog with Paul Eisenstein originally appeared on Autoblog on Fri, 18 Jun 2010 14:01:00 EST. Please see our terms for use of feeds.

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J.D. Power 2010 Initial Quality Study released, first time ever domestics lead imports

Michael Harley — Thu, 17 Jun 2010 13:00:00 EST

Filed under: Car Buying, Etc., Plants/Manufacturing, Marketing/Advertising, Acura, Ford, Lexus, Lincoln, Mercedes-Benz, Toyota

Click above for a gallery of graphtastic images from J.D. Power and Associates

J.D. Power and Associates has released its 2010 Initial Quality Study (IQS) and Porsche has earned back the top spot that was occupied by Lexus in last year's study. The annual J.D. Power study measures IQS based on problems reported per 100 vehicles (PP100) - a lower score means a lower rate of problem incidences and higher quality.

Domestic brands, as a whole, demonstrated higher initial quality than import brands for the first time in an IQS (impressive, as the company has been conducting the study for 24 years). "Domestic automakers have made impressive strides in steadily improving vehicle quality, particularly since 2007," said David Sargent, vice president of global vehicle research at J.D. Power and Associates. "This year may mark a key turning point for U.S. brands as they continue to fight the battle against lingering negative perceptions of their quality." According to J.D. Power, the industry average for initial quality is 109 problems per 100 vehicles (PP100) in 2010 (that is a slight increase from 108 PP100 in 2009). However, initial quality for domestic brands as a whole has improved to an average of 108 PP100, slightly better than the initial quality of import brands, which average 109 PP100 in 2010.

Acura made an impressive improvement in the 2010 study. The automaker climbed from 111 PP100 in 2009 to just 86 PP100 in 2010, earning second spot just under Porsche (83 PP100). Mercedes-Benz (87 PP100) earned third position with Lexus (88 PP100) immediately following. Ford (93 PP100) and Lincoln (106 PP100) also earned Top 10 positions. Interestingly enough, Toyota (117 PP100) fell from its seventh position in 2009 to 21st in the 2010 study. The complete J.D. Power press release and charts can be found after the jump and in the gallery below.

Gallery: 2010 J.D. Power and Associates IQS

[Source: J.D. Power and Associates]

Continue reading J.D. Power 2010 Initial Quality Study released, first time ever domestics lead imports

J.D. Power 2010 Initial Quality Study released, first time ever domestics lead imports originally appeared on Autoblog on Thu, 17 Jun 2010 13:00:00 EST. Please see our terms for use of feeds.

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Lexus leads, Hyundai improves, while Infiniti drops in J.D. Power 2009 Initial Quality Study

Michael Harley — Mon, 22 Jun 2009 13:00:00 EST

Filed under: Trends, Etc., Plants/Manufacturing, Cadillac, Honda, Infiniti, Lexus, Porsche, Suzuki

Click above for a gallery of the graphtastic images from J.D. Power and Associates

J.D. Power and Associates has released its 2009 Initial Quality Study (IQS) and Lexus has taken the top spot away from Porsche, the initial quality leader for the past three years. The annual J.D. Power study measures IQS based on problems reported per 100 vehicles (PP100) -- a lower score means a lower rate of problem incidences and higher quality.

This year, the industry average is 108 PP100, demonstrating a steady improvement from 118 PP100 in 2008, and 125 PP100 in 2007. In addition to the marked improvement by the industry overall, many brands continued to perform well in 2009. Following Lexus and Porsche is Cadillac (which moves from 10th rank position in 2008 to third in 2009), Hyundai (jumping from 13th rank position in 2008 to 4th in 2009) and Honda (up from 7th in 2008 to 5th in 2009). Infiniti, second in last year's study, drops to 11th overall, while Suzuki posts the largest improvement in ranking, moving from 32nd place in 2008 to 9th in 2009. The complete J.D. Power press release and charts can be found after the jump and in the gallery below.

Gallery: 2009 J.D. Power IQS Results

[Source: J.D. Power and Associates]

Continue reading Lexus leads, Hyundai improves, while Infiniti drops in J.D. Power 2009 Initial Quality Study

Lexus leads, Hyundai improves, while Infiniti drops in J.D. Power 2009 Initial Quality Study originally appeared on Autoblog on Mon, 22 Jun 2009 13:00:00 EST. Please see our terms for use of feeds.

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Ford dominates J.D. Power and Associates 2007 Initial Quality Study

John Neff — Wed, 06 Jun 2007 15:54:00 EST

Filed under: Trends, Ford

Hot on the heels of the 2007 Strategic Vision Total Quality Awards, J.D. Power and Associates has released its 2007 Initial Quality Study. You'll no doubt be hearing about how well Ford has done in this year's IQS, as J.D. Power reports the Blue Oval has garnered five top model segment awards, more than any other automaker. Those models include the Ford Mustang, Lincoln Mark LT, Lincoln MKZ, Mercury Milan and the Mazda MX-5.

Indeed, Ford did very well this year, with the Lincoln brand improving from 12th place to 3rd, Mercury from 17th to 8th and Ford jumping from 16th to 10th. We take umbrage, however, with J.D. Power choosing to include the Mazda MX-5 in Ford's list of segment leaders. Ford owns a controlling 33% stake in Mazda, but doesn't include the Japanese brand's sales among its own at the end of the month, and neither does the Japanese-built MX-5 share its plaform with any other Ford models. And, while rattling off how well each Ford brand ranked, J.D. Power doesn't mention that Mazda ranked 35th, second to last ahead of Land Rover, another Ford brand. Still, even without including the MX-5, Ford's four segment leaders is still more than any other automaker. Mercedes-Benz and Toyota each had three.

J.D. Power also gives out Assembly Plant Awards, and in a surprising twist of fate, Ford's Wixom assembly plant that shut its doors forever this past week became the first North American assembly plant to earn the Platinum Plant Quality award for producing vehicles with the fewest defects. We suppose that means 2007 Lincoln Town Car owners are in for some trouble-free times with their cars.

You can check out the complete rankings in the gallery below and read the official press release from J.D. Power and Associates after the jump.

[Source: J.D. Power & Associates]

Gallery: JD Power and Associates 2007 Initial Quality Study

Continue reading Ford dominates J.D. Power and Associates 2007 Initial Quality Study

Ford dominates J.D. Power and Associates 2007 Initial Quality Study originally appeared on Autoblog on Wed, 06 Jun 2007 15:54:00 EST. Please see our terms for use of feeds.

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J.D. Power revamp should swing quality ratings

John Neff — Fri, 12 May 2006 19:09:00 EST

Filed under: Car Buying

The Detroit News is reporting that J.D. .Power is tinkering with its Initial Quality Survey for the first time since 1998 and only the second time since it was introduced in 1987, and the results could mean an increase in reports of problems by up to 40 percent.

The changes affect the number of questions asked (217 vs. 135) and the way in which they're asked to the almost 60,000 new car and truck owners. Owners are also given the chance to reply in essay form for the first time.

Though some manufacturers might cry foul if they drop in the rankings as a result of the new survey, most appreciate the additional material they'll be able to glean from J.D. Power's results.

[Source: The Detroit News]

J.D. Power revamp should swing quality ratings originally appeared on Autoblog on Fri, 12 May 2006 19:09:00 EST. Please see our terms for use of feeds.

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