Dealership service

According to a woman named Raquel, Brecht BMW in Escondido, Ca. may be one of those dealerships that considers customer service a necessary evil. Take note that the following story is a one-sided account, and Brecht wasn't contacted for their side of the story.Raquel had a 48-month lease on a ...

A dealership can be a downright scary place for someone looking to buy a new car, with four-box scams, shady financing, dodgy service, and pushy salesmen. Consulting firm Pied Piper surveyed customers at 1,592 dealerships to show what we already knew, that not all dealer experiences are created ...