Dealers

Car dealers have a strange and oftentimes contentious relationship with the carmakers. Stories of automakers shoveling unsaleable models down the pipeline with unreasonable expectations are legion in the car sales world. With the number of family-owned, single-brand dealerships dwindling, dealers ...

TrueCar has attracted much unwanted attention recently, drawing the ire of Honda and torquing off regulators in several states. In response, the company has announced a series of changes to its business model, designed to address the legality of its service, according to a report in Automotive ...

What exactly is TrueCar? That's the question behind recent conflicts between the company and a growing list of foes, which include dealership organizations, automakers and regulators in at least three states. According to a report by Automotive News, TrueCar's business model is under fire by ...

The Detroit News reports that Chevrolet may take a page out of the Disney playbook to improve the automaker's customer service and its appeal in the California market. Chevrolet dealers are headed to classes at Disneyland in Anaheim, California, to learn some of the magical secrets employed by ...

While its corporate cousins at Hyundai have recently been generating plenty of sales headlines, Kia is on its own roll. Sales in the United States are on track to top half a million units in 2012, and through the first three quarters of 2011, the Korean automaker has already topped last year's ...

If you're shopping for a vehicle near Naperville, Illinois, you may have a chance to put your possible purchases through the gauntlet on at a new facility. The town has joined forces with local dealers to create a driving course that would reduce the number of test drives on public streets and ...

Back in 2000, Ford rolled out what it called its Blue Oval Certified dealer program to reward its best retail outlets for outstanding customer satisfaction. But after 11 years of mixed results, Automotive News reports that Ford has scrapped the plan. That's probably good news to dealers, since ...

When you buy beef jerky, some Bridgestones or a Bulgari, you don't spend six hours researching how much the retailer paid for the product. For that matter, when you buy a building, you don't ask how much the builder put into it. When it comes to cars, though, consumers can never be deterred from ...

It may sound obvious to say you should be wary of car salesmen on the phone, just as you should be wary of car salesmen in general. To hammer the point home, though, here are some audio files of Jerry Thibeau training salespeople at car dealerships, in this case a BMW dealership, to schmooze and ...

If you're in the market for a new car, today just might be your day. According to both Time and TrueCar.com, a perfect storm of factors have collided to make this the best day all year for consumers to get the greatest deal possible on a new hunk of sheetmetal. With a perfect mix of dealer ...