Last Mercury stand-alone dealership closes {Autoblog}

Dec 23rd 2007 1:05AM Thanks "Steelers Fan" for a cogent comment which included lots of feeling which many folks understand and can relate to. The worst part of the common experience at the large dealerships is the incredible ignorance of the sales personnel concerning the product they are trying to sell. Its amazing how many times I have shown interest in a product and visited a dealership to clear up incidental concerns or confusion only to find the sales person far less knowledgeable than myself about his product! And, to add insult when I arrive at the dealership, the sales people are lounging around outside or reading a newspaper. Then my presumably simple question - is the spare full size or compact, or how do you fold the rear seat - is met with confusion and fumbling. One guy actually explained to me that the "FWD" on the sticker meant the car was four wheel drive. When I asked then what does "AWD" mean he stated it meant always wheel drive. Discouraging.