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Jaguar, Mercury tops in J.D. Power 2009 Sales Satisfaction study

by Chris Shunk (RSS feed) on Dec 8th, 2009 at 3:40PM

J.D. Power has released its 2009 Sales Satisfaction Index, and 29 of 38 brands improved their standing versus last year's numbers. The industry watchdogs at Power say that sales people improved the most over 2008, which isn't surprising given the fact that fewer vehicles are flying off dealer lots and every customer is a precious commodity. Even with the improved standing versus 2008, J.D. Power says that brands still lost 12% of sales on average due to poor service at the dealer level, a statistic that could have automakers cringing. Jaguar took top luxury honors for the second straight... Read More

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