jd power vehicle dependability study

JD Power 2016 Vehicle Dependability Study

JD Power’s 2016 Vehicle Dependability Study shows a slightly worsening state for reliability this year. The annual evaluation examines problems per 100 vehicles (PP100) in the last 12 months among the original owners of three-year-old vehicles – from 2013 in this case. The industry average was 152 PP100 this time versus 147 in 2015.

Problems with infotainment, navigation, and in-vehicle communication systems accounted for 20 percent of the reported problems, which makes them the biggest issues this year. The most common complaints were about Bluetooth pairing not working, voice recognition not understanding commands, and inaccurate navigation system info.

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lexus rx

Lexus

Lexus held onto the top spot for the fifth year a row. However, things aren't all rosey for the Japanese luxury brand. Lexus had 95 PP100 in the latest study compared to 89 last year.

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2017 porsche 911

Porsche

Porsche earns the second spot in 2016 with 97 PP100. That's a big improvement over its 2015 performance. Last year, Porsche was in a tie with Honda for fifth place and had 116 problems.

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buick cascada

Buick

Buick falls a spot from last year to take third place. However, its reported problems actually dropped to 106 PP100 in 2016, compared to 110 in 2015. Buick is the highest-rated American car company on JD Power's list.

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2016 toyota camy

Toyota

Toyota, which is traditionally thought of as one of the highest-ranked automakers in America, also loses a spot and slides to fourth place in 2016. The Japanese automaker had 113 PP100 this year versus 111 in 2015. 

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2016 gmc terrain

GMC

GMC ranks fifth place in 2016, which is a major improvement from a tie for tenth with Chevrolet in 2015. The company’s PP100 dropped slightly to 120 from 123 last year.

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2016 chevy camaro

Chevrolet

Chevrolet sees a jump to sixth place compared to 10th in 2015.  However, the company’s number of problems actually increases slightly to a PP100 of 125 this time, from 123 last year.

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2016 honda civic

Honda

Honda, another automaker with a sterling reputation, takes seventh place with 126 PP100. It was fifth last year with 116 PP100.

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2016 acura rdx

Acura

Acura, a Japanese luxury brand produced by Honda, is in eighth place with 129 PP100. The company ranked 12th in 2015, but its PP100 was a few points lower at 124.

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ram heavy duty

Ram

Ram ties Acura with 129 PP100. It’s a major improvement for the truck maker, which ranked 14th last year with 134 PP100.

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2016 lincoln mkx

Lincoln

Lincoln, the luxury brand owned by Ford, rounds out the top ten brands with 132 PP100. It’s a drop from last year’s seventh place and 118 problems.

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jd power vehicle dependability study

Table

The table above shows the results for all the brands this year and lets you see them in relation to the average. Dodge sits at the bottom in 2016 with 208 PP100.



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