2016 JD Power Vehicle Dependability Study
JD Power 2016 Vehicle Dependability Study
JD Power’s 2016 Vehicle Dependability Study shows a slightly worsening state for reliability this year. The annual evaluation examines problems per 100 vehicles (PP100) in the last 12 months among the original owners of three-year-old vehicles – from 2013 in this case. The industry average was 152 PP100 this time versus 147 in 2015.
Problems with infotainment, navigation, and in-vehicle communication systems accounted for 20 percent of the reported problems, which makes them the biggest issues this year. The most common complaints were about Bluetooth pairing not working, voice recognition not understanding commands, and inaccurate navigation system info.
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Lexus held onto the top spot for the fifth year a row. However, things aren't all rosey for the Japanese luxury brand. Lexus had 95 PP100 in the latest study compared to 89 last year.
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Buick falls a spot from last year to take third place. However, its reported problems actually dropped to 106 PP100 in 2016, compared to 110 in 2015. Buick is the highest-rated American car company on JD Power's list.
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Toyota, which is traditionally thought of as one of the highest-ranked automakers in America, also loses a spot and slides to fourth place in 2016. The Japanese automaker had 113 PP100 this year versus 111 in 2015.
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Chevrolet sees a jump to sixth place compared to 10th in 2015. However, the company’s number of problems actually increases slightly to a PP100 of 125 this time, from 123 last year.
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Honda, another automaker with a sterling reputation, takes seventh place with 126 PP100. It was fifth last year with 116 PP100.
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Acura, a Japanese luxury brand produced by Honda, is in eighth place with 129 PP100. The company ranked 12th in 2015, but its PP100 was a few points lower at 124.
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The table above shows the results for all the brands this year and lets you see them in relation to the average. Dodge sits at the bottom in 2016 with 208 PP100.
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