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Lexus and Mini offer the most satisfying buying experience

by Zach Bowman (RSS feed) on Dec 2nd, 2011 at 6:45PM

JD Power and Associates has released the results of the organization's annual study on customer satisfaction with the vehicle buying process, and Mini has once again taken top honors among mass market brands. The study specifically looks at satisfaction among buyers and those who chose not to buy from a particular brand for a comprehensive slice of the automotive consumer masses. Among buyers, JD Power evaluated across four categories; working out the deal, salesperson, delivery process and dealership facility. Rejectors, however, evaluated ranked their experience across salesperson,... Read More

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