2012 Grand Cherokee Owner Reviews (2)
First Jeep and Last Jeep
tehudock 2012-12-18 19:23:57
I own a $47000 Jeep Grand Cherokee Overland and absolutely love it. However, if it ever breaks under warranty or not you are on your own. Jeep corporate customer service does not exits. Yes they say they are ther and people do answer the phone, but the round you around, and around, and around a circle until their final resolution is to bring your Jeep into a dealer, all independently owned with no corporate Jeep support, and let them experiment with your car while trying to fix it and no loaner to drive or information of what they are going to do! If you own your Jeep dealer your set, but otherwise all the nightmares that you have read about people having problems and no support from Chrsyler are all true. There are customer service people, that transfer you to customer care people, that transfer you to customer care supervisors and it all gets shoved back down to the dealer, with NO! support! Great carebut just remember to purchase a second care, if your car is in the shop, page 4 of your warranty manual, and be ready to sit and wait while it is being fixed or buy a rabbits foot. Yes this is the new Chrysler from Detroit and you get just that old Detroit like customer service. No wonder Toyota in number one in the US! They must recognize that they have customers!
Loving my new Overland
marc4427 2012-01-07 10:30:39
I usually don't leave reviews, but I had to on this jeep. I have had GC in the past which I liked but does not compare to this 2012 GC. The ride is awesome , so comfy and the interior looks and feels so rich. The nav works well too. If I had to complain about anything would be gas mileage . I do have the hemi V8 , but I do enjoy the power. Well if your undecided on a GC , you must test drive one.
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