DeLong announced his new position in a letter to Car2go users and said that the company is working on some "key service upgrades" for the ways that the cars connect to Car2go's servers and will soon be using "local mobile providers and 3G networks, resulting in a faster connection when members begin and start their trip." The first city to get upgraded is Seattle.
Today, I have officially transitioned into a new role as the CEO and President of car2go North America. Joining car2go when it was first introduced in Austin in 2009 was the best decision that I've ever made, and as I kick off my first day as CEO today, I would like to share with you what we have in the pipeline for our valued members in the coming months, as well as my thoughts on car2go's bright future.
• Our service is getting a speed upgrade. Currently, we are operating a massive switch to introduce technology that will allow us to use local mobile providers and 3G networks, resulting in a faster connection when members begin and start their trip. In fact, we are actively working on this in Seattle at this moment.
• Accelerated development with new product features. The past two weeks, we have been working hard to migrate our IT systems to a high-performance cloud-based solution, which will accelerate the development of product updates for our services, and improve and scale our business in all of our cities worldwide.
While the upgrades to the new and improved technology have been significant, we realize that they have not been easy. Some members may have been affected recently by disruptions to our service, but we would like to reassure you that all of these investments in our technology will make the car2go experience live up to your expectations. At car2go, we don't strive for just "OK," we strive to be a trusted partner that helps you get from Point A to Point B with ease.
As the new CEO of car2go North America, what I can tell you, is that our team will continue to have a laser focus on you as a valued member, and when things don't go as planned, you can count on us to make things right. Because of you, we have been able to learn from mistakes that we have made, and to rectify them. Because of you, we have been able to incorporate your comments and suggestions to make your car2go experience better. And lastly, and most inspiringly, because of you, we have been able to see thousands of members change the way they move every single day.
car2go has become the largest carsharing company globally in only five years, but we don't plan to rest. We will continue to expand our network, so that wherever you travel, you can always count on car2go to be your passport to explore.
We will continue to move forward, and will continue to innovate with you.
Personally Committed –
President and CEO
car2go NA, LLC