The upheaval that comes with being reassigned across the globe is an issue that many military families are forced to face. We know it's tough on families, but did you know that it's increasingly difficult on the vehicles of service members and their spouses? A change in contractors for automotive shipments is making the process of relocating to a new base an even bigger challenge for soldiers, sailors, airmen and marines.

Military.com reports on the issues, which have arisen a few months after the Department of Defense brought in a new vehicle-shipping contractor, International Auto Logistics. Significant others and service members complain that IAL's online tracking system is often incorrect. That might be tolerable, were it possible to get a hold of an actual human being to locate a vehicle, but even that is being made difficult due to unanswered phone lines and full voicemails. That's left those waiting on their vehicles fed up.

A Facebook group has sprung up to catalog the complaints. "International Auto Logistics: Reviews, Complaints and Inconveniences" was just formed last week and it only has 275 members, but that hasn't stopped dozens of complaints from popping up on the group's wall, while others are looking for advice on navigating the IAL shipping minefield.

The company's president and CEO, meanwhile, blamed the issues on a "perfect storm," according to Military.com.

"It's not an excuse, but we started at the busiest time of the year," Doug Tipton told the website. IAL was originally supposed to start shipping vehicles during a slow season – late fall – so that any bugs in the system could be squashed before the busier summer months. Instead, the former contractor, American Auto Logistics, contested the $305-million contract, delaying the IAL's takeover from the end of last year to May 1.

On top of that, Tipton said the company was overwhelmed by the call volume from customers who wanted to know where their vehicles were at, an issue confounded by the hiring of new employees who lacked adequate training time.

"It has been a little rough around the edges starting up, but we're getting better every day," Tipton said.

While that should prove to be good news for servicemen and women who are yet to ship their vehicles, for those that haven't seen their rides since May (which is a fair few, considering the Facebook page), it's becoming increasingly difficult to be patient with IAL.


I'm reporting this comment as:

Reported comments and users are reviewed by Autoblog staff 24 hours a day, seven days a week to determine whether they violate Community Guideline. Accounts are penalized for Community Guidelines violations and serious or repeated violations can lead to account termination.


    • 1 Second Ago
  • 16 Comments
      Jake
      • 4 Months Ago
      There is a long history of service men and women having their stuff "lost" while moving and whatever contractors are moving their stuff around. I know retired career army folks who had this happen when moving back-and-forth to Germany. It's sad that we don't take better care of our service men and women with this and especially the VA.
      Len Simpson
      • 4 Months Ago
      local leasing would make more sense , but common sense & governments are incompatible .
      budwsr25
      • 4 Months Ago
      I remember seeing a pictures of the carrier Ronald Reagan loaded with cars.
      ffelix422
      • 4 Months Ago
      We as a country do a piss-poor job of taking care of our soldiers.
      Larry Litmanen
      • 4 Months Ago
      Losing cars, not getting taken care of by VA, just another day in 0bama's America.
        delsolo1
        • 4 Months Ago
        @Larry Litmanen
        Larry doesn't remember in the run up to the great war for WMDs in Iraq, the Republican Congress was slashing funding for the VA and this Teabaggin Congress has underfunded VA ever since. But what is really disgusting is your phoney concern for the welfare for our vets
          wilkegm
          • 4 Months Ago
          @delsolo1
          The VA has $$ left over every year. Funding isn't their problem. Accountability is.
      johnbravo6
      • 4 Months Ago
      Whoop? Civilians have been dealing with it for decades. And we have to pay for our own shipping, too. World's smallest violin plays a sad tune for the tax parasites.
        clquake
        • 4 Months Ago
        @johnbravo6
        Our service members are not tax parasites. They put their lives on the line so you can sit there in the safety of your own home and bad mouth them. If the time comes, would you give your life defending your country, or run and hide like the clear coward you are?
          wilkegm
          • 4 Months Ago
          @clquake
          The guys and their families who are stationed somewhere, aren't the ones with their lives on the line- otherwise their families and SUV wouldn't get to make the trip. Nothing against our service men & women, but shipping cars from America all over the world is silly. No-one in the corporate ex-pat game does it either.
        2006stiguy
        • 4 Months Ago
        @johnbravo6
        I am also thinking that if the SHTF you would be one to be scrounging for help and NO ONE would help....take that violin and shove it up your inconsiderate, disrespectful, soldier bashin a$$
        2006stiguy
        • 4 Months Ago
        @johnbravo6
        those tax parasites just like my best friend, who at 45 years of age was just deployed to Afghanistan, are ensuring you and you family sitting at home in your pajamas are safe! God forbid you get legit hurt and need to collect SSI disability...would you complain then about the benefits the US provides our servicemen and women? I guess you couldn't when you get that check every month...and are you a parasite? Those who CAN work and CHOOSE not to are the parasites! The men who leave their 7 year old son, 10 tear old daughter, and wife to go to the armpit of the earth for almost 14 months DESERVE EVERYTHING they can get ans benefits from the country they served!!!!!!!!!!!
        johnbravo6
        • 4 Months Ago
        @johnbravo6
        Nope, anarchist. Don't support mass killing or governments. Never met and Afghani, let alone a hostile one. Don't support any government programs. It's not the governments nor my responsibility to take care of or provide for anyone for the rest of their lives. When you statists support every DMV and USPS employee getting a lifetime of worship and private graveyards for 4 years of employment, then come back with this sophistry and propaganda poster BS.
      DG87
      • 4 Months Ago

      IAL Class Action http://www.consumerclassactionlawyers.com/international-auto-logistics-class-action-investigation.html

    • Load More Comments