Four months into the General Motors ignition switch recall, the embattled Detroit automaker has repaired approximately six percent of the 2.59 million vehicles afflicted by the problem, which has already claimed at least 13 lives. That troubling statistic comes from a memo, obtained by Bloomberg, from congressional investigators.

The big question, then, is what the heck is taking so long? Well, the issues aren't too complicated. First of all, the factories responsible for churning out the repair parts are taking time to ramp up, which GM claims won't be completed until early October. That means that, despite the 400,000 kits that have been produced, the overall supply is still far too low.

As for why it's taking so long to pick up speed, the part's supplier, Delphi, has been forced to pull tooling and equipment out of storage and find new suppliers for the replacement switch's components.

The other big issue is simply getting customers to report in for the repair. A 2012 analysis by the National Highway Traffic Safety Administration showed that over a five-year span, only about 77 percent of owners had recall work completed on their vehicles, a troubling stat if there ever was one.

Considering these factors then, the 154,000 recalled vehicles that GM dealers have sorted out isn't too big of a shock. Here's hoping things get better, and soon.


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  • 52 Comments
      J B
      • 6 Months Ago
      I'm on the list at two Chevy dealers for my Cobalt recall. One said they have a waiting list of over 100 but are only getting 2 repair kits a week. The other said they'll call me when they have the kit for me in, but it will take "some months" before that happens because they, too, are only getting 2 - 3 kits a week.
      loopless
      • 6 Months Ago
      Trying to produce millions of "new parts" for older cars is pretty daunting. Finding the old drawings ( probably in outdated software), then trying to produce the modified parts in enough quantity is almost certainly a logistical nightmare ( and GM is not doing it, it will be their suppliers). They don't have a star trek replicator, you know. It's the real world of engineering and production. Tracking down owners is not easy. If you are the second/third owner the paper trail can get lost.
        Carolyn
        • 6 Months Ago
        @loopless
        They knew about these defects long before the recall - and they don't take and change the design of parts on a yearly basis - Insofar as tracking down owners - good grief - the recall has been all over the news and all over the internet - There is no reason, other than the owners neglect to make an appointment to have it fixed - not to know about the recall - That is unless you are deaf and blind - but then why would you be driiving a car?
      rcpaf83
      • 6 Months Ago
      Guess that $20 Billion profit they made off Obama 's stock purchase "for the American people" is costing them BILLIONS more in fixing their worthless vehicles !!! Anybody who buys Government Motor vehicles is an IDIOT !!!! How many people have they killed with their Union workers ???
      sghenry4
      • 6 Months Ago
      GM fired all 50 of its field engineers, the most technically skilled people in the company, 2 weeks before filing for bankruptcy. These were the people charged with repairing all the vehicles the dealers could not, which prevented repurchases. GM worked a deal with HP where the field engineers were fired and HP would then contract them back at 2/3 their salary to do the same job in addition to now being IT support for the dealers. GM told all its remaining employees they could not provide references to people let go or action would be taken against them. No matter how they try to spin their latest quagmire, this is a company with no moral compass.
      scott3
      • 6 Months Ago
      The truth is there is nothing wrong with most of the ignitions out there. You can yank on the chain all day and it will not shut off. I will get mine replaced when the parts are more redily available and I have time. There is no danger of it gong off. And if it does I also do not drive under the influence, I wear a seat belt and I have good situational awareness to know what to do and where to go if the car stalls out. It would not be the first car to stall on my in my life. I have been known for the evils of velocity but most of us are guilty of that from time to time. People are such reactionaries in some cases anymore. No wonder they get taken by so many politicians. A little common sense would do society big boost but as it was once said it ain't so common anymore.
        scott3
        • 6 Months Ago
        @scott3
        I apologize to the others here as I normally do not call out liars. But in this case enough is enough. Jan was being fully dishonest here and I can point to a documented independent story in Car and Drive that will back me up. I have a automotive back ground that is very extensive and I am a owner of one of the recalled cars. I do feel GM should take car of this and have no issue with that but I do take issue with those who distort the truth and try to make it like GM was out to kill everyone of us. I do not care what automaker it is as I have seen a fair share of them getting tagged in the media unfairly while legitimate cases go unreported. As we are seeing right now all the automakers are watching and recalling a lot of things that are not really something that is likely to happen. In most cases these recalls are just based on a single event or even just a possible event that has not even taken place. The fact is all the GM cars involved here are drivable if the car cuts out. The steering will not lock and you still have several pumps on the brakes with power brakes. Also the fact is the vast majority of these cars have not and will not suffer the issue as most people do not over load a key chain. I have tried to reproduce this issue with my own Chevy and it will not do it. I did turn the key off and it is very drivable. In fact I did have a turbo related waste gate issue that would kill my boost after a connector would short out. To reset the computer I could turn the key off with the car rolling in neutral and restart it to gain full power. The connector has since been replace and it is not longer an issue. But there was no locking of the wheel loss of brakes and even if it did not restart the steering works for a limited time after the power is cut and it will still turn and even getting off the road is not a major issue.
        Jan
        • 6 Months Ago
        @scott3
        Scott, being sober has nothing to do with your steering wheel locking in position. My Sky locks when the ignition turns off. I do not just lose power steering. I will lose power brakes and have NO steering. Dead. So, you have no idea what you are talking about. There are highways here, also, that are 65 mph also. I avoid them as much as I can, but I go to a local lake for the weekends and it is almost impossible. This is not a "stall out". The car just turns off, like you turned the ignition off while on the road running along. Out if the blue. The starter cylinder is made of plastic and is weak and compromised. It gives away for no reason. You have no way of knowing if your car is one that has stressed to that point or not. So, you do not have your facts right. You are assuming all those ppl who died were under the influence and had their seat belts off. NOT true. Get the facts. GM knew this part was defective and rather than replace a .27 part, or something close to that cost, they looked the other way to save $ and 13 known deaths are recorded. More than that are actually happened. To those families, this is horrible and I get more uncomfortable every to e I start my Sky. Sober with my seat belt on.
          Alfonso T. Alvarez
          • 6 Months Ago
          @Jan
          Horse manure - you are really not too good at trolling, you know?
          scott3
          • 6 Months Ago
          @Jan
          Stop telling lies. #1 being sober has a big part of this as it has played part in over a third of the documented accidents. Note Car and Drivers investigation in their latest story. #2 The steering will not lock unless you remove the key. With the car in gear it also will not go to lock. Even then it has to make 3/4 to one full turn to lock with the key out. In a Sky you can turn a corner with that much rotation. #3 You do not lose your brakes. Even if you pull the line off the booster there is a check valve that holds vacuum in the booster for several depressions of the brake. Just because the key goes off you do not magically lose the brakes. Even with out the lack of vacuum you can still stop the car. Yes the distance is a little longer but it will still stop. #4 Yes the car stalling and shutting off is the same thing. The same reactions to all things are identical. Generally most people hit neutral and turn the key to restart. I have driven many crippled cars in with similar issues that shut off and it is not as dramatic as you like to make it sound if you are of a basic driving skill set. You are lying and not being honest here and that is a shame. You mislead people who do not understand how the car really works and distort it to fit what ever twisted needs you have. It is either that or you just don't know any better. You may fool some but many of us know better and can point you out real fast. If you even own a Sky I hope you sell it to ease your mind and give it to some one who really appreciates it. GM does have an issue with the ignition but this is not a life and death drama as some like you want to make it. You like many in the media like to point out only the facts as you see it and not the honest truth. The mitigating circumstances are a great factor in most of the documented accidents and that so continently leave that out. GM is fixing the part and they will take care of all the obligations and some they should not. I would recommend anyone reading here to check out the Car and Driver story on the new stands now that shows a test they did with a Ion and documented what really happens. They are the first to really present things as they really are and what really takes place. Do I believe GM should take care of the repairs here Damn right! Should they take car of the families of the people who had no mitigating circumstances that were in full control of themselves and was wearing a belt yes! Of the 11 accidents involving the 13 deaths here are the facts. 4 of the drivers were impaired with drugs or alcohol 1 was impaired with a epileptic seizure observed laying over he wheel incapacitated. 7 of the 13 who died were unbelted. I know at least 2 were over 2-3 times the speed limit. Note these are the ones documented in the crash reports as some do not give these details as the reports in some cases were incomplete. Jan you are not a toll just a liar! I own one of these cars too and know the truth.
          Jan
          • 6 Months Ago
          @Jan
          As it appears, you are trolling. I drive a GM, not you, this issue is important to me, not you. You need to move on and take your personal insults and affronts somewhere else that have nothing to do with this issue. Period. If you don't we can let the mediator deal with it. As I said, done with YOU.
          Jan
          • 6 Months Ago
          @Jan
          So, Alfonso, you called me a troll. I sort of looked at your fb page where you have one friend and only talk about GM cars. Uh, so you are a GM plant on here? Or you troll these pages to see what we are saying about GM? You are not Alfonso Alvarez. You are the troll. Not me.
      car-a-holic
      • 6 Months Ago
      Good job GM. Now I suppose you want a cookie???
      lrx301
      • 6 Months Ago
      This picture definitely shows something DEADLY wrong. You can't hang that fob to the key, especially the key with a slot. That's a GM car.
      MrMichael
      • 6 Months Ago
      We tried to get my wife's Saturn repaired. We called our local dealer after getting the letter from GM saying they are ready for us to come in for repairs. The dealer didn't know what recalls were there for the car so we had to bring in our letter with the recall numbers (morons, just look up the VIN, I shouldn't have to provide documentation). The dealer eventually said parts were available, we made an appointment. Went in early in the morning and they tell us there are no parts and that we will get a letter saying the part is available with a confirmation number assigning the part to us. I don't think GM or the dealers know wtf they are doing.
        Jan
        • 6 Months Ago
        @MrMichael
        I had a similar problem. My dealer found out on the news when I did, or so they said. I called and left messages with no responses, and Ms. Thing was on TV saying they had already notified everyone almost. It was a full month after that before I heard a word. I heard from On Star before I heard from GM. And when my On Star report came for this past month, it showed a second recall for the key that they never told me about. I am not sure what that is as they are just now announcing some key recall where they are drilling a hole in the keys to fix a similar issue! But my car was not in the models listed. Huh? Not my effing key. They will replace/fix it. But how are they going to replace my ignition cylinder and then rig the key? What is the key recall on my car? Say what you will but when I stuck with Mercedes or Lexus or the like I never had this. Never. I bought this car because I loved it, I bought a 2007 Sky then sold it when I found out there would be no more and bought a new one in 2009. I only have 11000 miles on it. And this is very disappointing. First American made car I have bought in years. Wonder why?
          PlanB
          • 6 Months Ago
          @Jan
          I'm not a big GM fan, but right now they're at the mercy of the parts supplier Delphi along with whatever other company they're using to make more parts, so blame them for the delay. Also a LOT of people either no longer own these cars (probably sitting on used car lots) or they don't care to get the fix done. Again, I'm not letting GM off the hook, they started this whole mess. But they're are a lot of other variables holding back these repairs from being done.
        Alfonso T. Alvarez
        • 6 Months Ago
        @MrMichael
        If there is any truth to what you posted, find a different dealer. There are far too many dealers with good service departments to put up with that kind of nonsense.
      Brian
      • 6 Months Ago
      Congratulations?
      Renaurd
      • 6 Months Ago
      A large part of these people will never do anything about it, when they get the notice it goes in the trash. Most people know if you don't hang watermelon on the key chain it will be OK, others just don't care. Many have traded the car and have no idea where or who it belongs to.
        Jan
        • 6 Months Ago
        @Renaurd
        Watermelon on a keychain? Are you kidding me? You should be able to have additional keys on the chain, though. You cannot put any keys on the fob to TRY to keep safe until the flipping parts are in, cough never. Anyone who thinks GM, who we as Americans already bailed out once, is ok in this, allowed these ppl to die because of a cheap plastic part to save money, needs to rethink and remember that we saved GM. They sucked money from the gov't to return to profit, then ignored safety for greed. I am Godsmacked that everyone is not incensed over this. Ppl died, and more than they are allowing. And now they have only repaired 6% of these vehicles! Are you kidding me? Get another company or companies to make the GD parts.
      tvillecpalmer
      • 6 Months Ago
      I WOULD ONLY DRIVE GM THE PARTS WILL COME RATHER DRIVE GM THAN ANY OTHER RICE BURNER FROM OVER SEAS CADILLAC IS THE BEST LOVE MINE AND NO PROBLEMS 140,000 MI
      gslippy
      • 6 Months Ago
      What is GM's liability for an ignition switch-related death in the future, if someone ignores the recall?
        Renaurd
        • 6 Months Ago
        @gslippy
        None, zero, zilch.
          Jan
          • 6 Months Ago
          @Renaurd
          Oh, you are so wrong. Their liability is ten times ten million greater. The lag that is happening will close GMs doors, if this does not do it.
        Tariff The Imports
        • 6 Months Ago
        @gslippy
        And if its someone on the wait list....damn!
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