Barra answers FAQ about GM recall [w/videos]
We've already discussed its robust social media program, which is seeing it directly engage with owners of affected vehicles via Twitter and Facebook, as well as the fact that its overall brand perception hasn't taken a huge hit. Now, we're seeing CEO Mary Barra, who is slated to go before both the US House and Senate, step in front of the camera to directly address some of the biggest questions posed by owners of the affected cars.
Barra and GM go to some lengths to put customers' minds at ease following the recall, informing them that GM engineers have signed off on the safety of vehicles that haven't had their ignition switches repaired. Barra also updates customers on when replacement parts will be available and why it took so darn long to announce a recall. There's also some talk about GM's newest hires, including Jeff Boyer, which are aimed at making sure something like this never happens again.
We've got all five videos available below. They're certainly worth a watch, even if you don't own an vehicle affected by the recall. Scroll down, watch the videos and let us know what you think in Comments.
Is my car safe to drive?
When can I get my car fixed?
Why the delay announcing the recall?
Can we be sure this won't happen again?
Mary Barra's message to customers
- Most and least efficient car companies
- Fastest-depreciating cars in the United States
- Find and compare 2017 Models
Get recall details from the NHTSA and find out what to do if your car been recalled.