• ETC
  • Jan 10, 2014
Imagine, if you will, that you own a 2012 Chevrolet Camaro ZL1 Coupe. To get this car, you traded in a 1969 Camaro SS and a 2011 Camaro SS. You take your new ZL1, which only has 10,000 miles on it, into the dealership you bought it from to deal with an issue with the paint, which is covered under warranty.

You then get a call from said dealership, explaining that an employee came in, outside of business hours, and decided to take your 580-horsepower sports car out for a joyride. During said joyride, the employee just so happened to wrap your ZL1 around a telephone pole.

That's exactly what John and Debbie Hooper claim they are going through, after an employee at a Georgetown, Delaware's First State Chevrolet allegedly wrecked their ZL1. This incident, which the Hoopers say happened back in December, has set fire to the forums of Camaro5, which is now home to a 26-page saga covering the Hoopers' dilemma.

The couple is presently in a fight with the dealership to get a replacement for their car. Insurance companies are involved and naturally, the Hoopers have lawyered up. From the sounds of the most recent updates, the dealership attempted to offer the Hoopers a replacement ZL1 that had more miles and options they didn't want, which the couple turned down.

You can read the entire long, arduous affair over at Camaro5. We also have some images up top of the wrecked ZL1 in question, kindly provided by Camaro5. Finally, we want to know what you think the dealership should be doing to try to patch things up. Head into Comments and have your say on the matter.


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    • 1 Second Ago
  • 185 Comments
      Jose Miguel Lara
      • 11 Months Ago
      What the article fails to cover is that the zl1 they got offered had 2 owners and more miles. Their car was an investment and the dealer should just replace it, it's a small cost compared to the bad publicity they are gonna receive.
      Brex
      • 11 Months Ago
      This is a prime example of a company really screwing up - TWICE. First, the employee shouldn't have been able to access their car and then wreck it. Second, the company could have looked like heroes by giving the customer a brand new car. Instead, they offer him something he didn't want at a lesser value. Now, they look terrible and will likely suffer for it, as they should.
      mazeroni
      • 11 Months Ago
      Another point not made in the autoblog article: "Two Camaros the dealership offered as replacements are not comparable to what they lost, John said. The latest was the same year and model but had 3,000 miles more, and its wheels were less expensive than those on the original car. Even with a $4,000 cash offering, he said, it didn't compare with what they lost. Then Debbie found out from a Camaro website that the car had previously had two different owners and had been involved in an accident. They definitely weren't interested after that, she said." So, dealership wrecks car, offers new car while lying, then offers the ZL1 owner some 'hush' money so he would go away. Ha, I would not take that either. While I don't see him getting a brand new car, he deserves much better.
      Ferrarisimo
      • 11 Months Ago
      Replace the car with a new one.
      mbukukanyau
      • 11 Months Ago
      I wonder how long this dealer's franchise agreement with GM will last.
      funny
      • 11 Months Ago
      I worked in the service end for a few years some time ago. I am also a major car guy. That said the only right thing to do is the dealer orders these folks a brand new ZL1 to the specs of the wrecked car that happened on there watch. Then the owners of the wrecked car need to be given a substantial discount on any future dealing at this dealer. This dealer sounds like a real scumbag, The dealer I worked at had a car fire on a road test, not a joyride but a road test to make sure repairs were done properly. The car was a total loss, The owners got a brand new Monte Carlo out of it and free service for life. All over an O ring not sealing on a fuel line....... If my car had been taken out like that, that employee would hope he had died with the car.
      downwithlaser
      • 11 Months Ago
      This article also fails to mention that this car had 33% more miles than his original ZL1. It also had body damage, and a new set of tires (at 13,XXX miles, for whatever reason). He still has to make payments on his totaled car in the meantime, by the way. This is a minimalistic analogy, but that's like saying "Hey! We dropped your 60" TV while we were moving it down to your basement; sorry we didn't tell ya. How bout this! We'll give you a 50" for a KILLER price. But it ain't free." Then you go to test it out and find out that it's a smart TV with a ton of dead pixels. The dealership isn't even showing the slightest bit of humanity here.
      thumerzs
      • 11 Months Ago
      This is why I hate to have to hand the keys over to the dealership for anything. First oil change free? No thanks - I'll do it myself so I know somebody hasn't bent the hell out of something racking it up in the wrong place or "testing out" the car by leaving 1000 miles worth of rubber out in the parking lot.
      XJ Yamaha
      • 11 Months Ago
      They deserve a brand new ZL1, but they traded a 1969 in for it?!
      GR
      • 11 Months Ago
      This is the second article that I've read about a dealer abusing and ruining a ZL1. I read something about a year ago with a dealer joyriding a ZL1 and burning up a clutch. The owner hid a recorder to prove that the dealership staff were abusing his car. Quite frankly, this is the problem you may get when you buy a high performance car from a standard brand. They treat your car like anything else. The ZL1 is being worked on and treated like it's a Cruze. No thanks. I don't own an expensive high performance car, but I've read the comments of people who do. Some even state that they deliberately went with a Porsche over a Corvette or GT-R because they did not want the poor service and dealership attitude from dealers who regularly deal with economy cars. Heck, the GT-R's engine is hand built by only 4 (soon to be 5) people in the world. Should that kind of quality and intricacy be handed off to chumps at a place that sells the cheapest new car in America? Yes, the GT-R is only sold in select dealerships, but still, I think you get the point. However, even luxury owners seem to not be immune to poor service and abusive dealerships. Comments below prove this. The only way to rectify this problem is for the dealer to replace the ruined car with a BRAND NEW one in the trim and options matching the one that was ruined. If not, then I hope they get sued the F out of them. This is also why Tesla's direct sales approach seems even better and better by the day to me. Dealerships can just be a miserable experience. Tesla seems to be on top of customer service and taking a pro-active approach to customer service and potential problems. No wonder the dealership networks are fighting them so hard.
        Get Squirly
        • 11 Months Ago
        @GR
        Great points. I used to work at a Nissan dealership as a porter (valet, pulling cars around) and no one was even allowed near a GT-R. Only managers were allowed to drive them, even if it was moving it a few inches on the floor.
      NAIF S
      • 11 Months Ago
      Replace it. No question about it. They are insured, yes? Or even if they have to replace it out of pocket.
      MONTEGOD7SS
      • 11 Months Ago
      The Internet will eat this dealership alive. Companies get a pretty quick lesson in how the Internet operates once a story like this hits Reddit or 4Chan.
        Driving Park
        • 11 Months Ago
        @MONTEGOD7SS
        They've already started. Reading through the Camaro5 thread will give some evidence of that. Posting bad Google reviews, posting all over their Facebook so page that they took it down, making a (quite humorous) parody Facebook page afterwards, etc. And that's just the Camaro5 community...the tip of the iceberg. Now that it's on here and was on Yahoo News also I don't see how it'll be that long before Reddit finds out (if they haven't already).
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