Despite all the bad recent publicity for Tesla, it would appear that its Model S customers remain the happiest of any automaker – or at the very least, they're just likely to respond as such in satisfaction surveys. For its just-released annual owner satisfaction report, Consumer Reports surveyed more than 600 Model S owners, which resulted in the all-electric hatchback receiving a top score of 99 out of 100.

These results come from surveys that are sent out to current vehicle owners asking them "Considering all factors (price, performance, reliability, comfort, enjoyment, etc.), would you get this car if you had it to do all over again?" and the scores are assessed based on how many respondents answer "definitely yes." The Tesla's impressive 99-percent satisfaction rates the highest among all of this year's responses, with the Porsche Boxster was a close second with 95 percent. Other class-leading standouts include the Subaru Forester, Mazda6, Volkswagen Golf TDI and Dodge Charger, which were each the top vehicle in their respective classes with 85-percent satisfaction rates.

The full press release is posted below along with a video detailing the institute's findings.


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TESLA MODEL S TAKES THE TOP SPOT IN CONSUMER REPORTS CAR OWNER-SATISFACTION RATINGS

Audi A6, Mazda6, Dodge Charger V8, Volkswagen Golf TDI top their categories

YONKERS, NY- YONKERS, N.Y.-Consumer Reports annual owner satisfaction survey generally finds the cars that inspire the strongest consumer loyalty are typically vehicles that are either fun to drive, deliver great fuel economy, are fashionably green, or envelop owners in a high-tech, luxurious driving environment. This year, the Tesla Model S all-electric luxury sports sedan, which provides a combination of all of those attributes, tops the ratings.

Owners of the Tesla Model S gave it the highest owner-satisfaction score Consumer Reports has seen in years: 99 out of 100. While the $89,650 Model S isn't for everyone, CR collected more than 600 survey responses from owners of 2012 and 2013 models. Moreover, its owner-satisfaction score matches the near-perfect 99 overall test score the Model S earned in Consumer Reports' performance ratings.

"In testing, the Model S stands out for its innovative design, outstanding performance, and surprising practicality. These results suggest Tesla owners are very, very satisfied," said Jake Fisher, Consumer Reports' director of automotive testing.

Consumer Reports' annual owner-satisfaction survey, conducted by the Consumer Reports National Research Center, generates ratings by asking subscribers a key, revealing question, "Considering all factors (price, performance, reliability, comfort, enjoyment, etc.), would you get this car if you had it to do all over again?" A model's score is based on the percentage of respondents who answered "definitely yes." This year, Consumer Reports received responses on about 350,000 vehicles and more than 285 models and variants spanning the 2011 through 2014 model years

Other models that topped their categories in Consumer Reports' latest owner-satisfaction ratings are the Porsche Boxster sports car (which was second overall), Audi A6 luxury sedan, Mazda6 midsized sedan, Subaru Forester SUV, Dodge Charger (V8) large sedan, and the diesel-powered Volkswagen Golf TDI compact car.

Luxury and high-performance cars tend to do well in CR's owner-satisfaction ratings, and Audi had more high-scorers than any other luxury brand. But models without a prestige brand or a sporty focus also made a mark. The redesigned Mazda6 and Subaru Forester, for example, are moderately priced, mainstream vehicles that outscored all models from BMW, Lexus, and Mercedes-Benz.

"Novelty can play a big role in launching a car into the top ranks, which isn't surprising because brand-new designs can generate a lot of excitement. But enthusiasm can wane quickly if a car turns out to be not very special," said Anita Lam, Consumer Reports automotive data program manager.

That's the case with the Toyota Prius C hybrid, a smaller version of the regular Prius. It garnered one of the highest scores in its 2012 debut year but dropped a significant 10 points this time around. Other cars that faded significantly in their owners' estimation were the Chrysler 200, Hyundai Sonata, and Subaru Impreza hatchback.

In past years, CR's survey showed that"green" fuel efficient cars, including electrics, hybrids, and fuel-sipping diesels, have also done well as a class in owner satisfaction, even though they aren't known for outstanding comfort or engaging performance. Especially notable is the Chevrolet Volt plug-in hybrid, which finished first in 2011 and 2012 surveys. It slipped to third this time, but its score of 91 was only one point lower than last year's. Volt owners continue to love the car about as much now as three years ago, suggesting that the Volt has some staying power beyond its novelty.

Other perennial favorites that pleased their owners year-in and year-out include the BMW 3 Series, Chevrolet Corvette, Ford Mustang (V8), Jeep Wrangler, Lexus LS, Mazda MX-5 Miata, Porsche 911, and Toyota Prius. Year-in and year-out, these models almost always rank among the best.

At the other end of the spectrum was the subcompact Nissan Versa sedan which garnered the lowest score for the second year running. Only 45 percent of its owners said they would definitely get the bargain-priced sedan again. Other models that didn't generate much enthusiasm in their categories are the Nissan Rogue and Jeep Compass small SUVs, Acura ILX compact luxury sedan, Kia Optima Hybrid, four-cylinder Chrysler 200, Kia Sedona minivan, and Nissan Armada large SUV.

Complete car owner satisfaction scores and ratings tables appear on www.consumerreports.org, today, and in the January issue of Consumer Reports, on newsstands December 3. Updated daily, ConsumerReports.org is the go-to Website for the latest auto reviews, product news, blogs on breaking news, and car-buying information. Check out CR's ongoing Twitter feed at @CRCars.

Consumer Reports is the world's largest independent product-testing organization. Using its more than 50 labs, auto test center, and survey research center, the nonprofit rates thousands of products and services annually. Founded in 1936, Consumer Reports has over 8 million subscribers to its magazine, Website and other publications. Its advocacy division, Consumers Union, works for health reform, food and product safety, financial reform, and other consumer issues in Washington, D.C., the states, and in the marketplace.


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    • 1 Second Ago
  • 113 Comments
      likeaboss1234boss
      • 1 Year Ago
      I would kill for a Model S... I love you tesla
      schizzle
      • 1 Year Ago
      So much for all the haters complaining about Consumer Reports' alleged bias against domestics.
      raktmn
      • 1 Year Ago
      Just in -- Tesla haters have just won Consumer Report's annual Biggest Whiners Award!!
      EZEE
      • 1 Year Ago
      Thankfully GM doesn't outsource jobs to China anymore. I am relieved to hear that. The Volt was designed by Old GM, and only after the bailout, did GM become cool on the left. GM has a single effective green car (Volt) and a compliance EV - Spark. Ford has an entire line, Toyota has an entire line, Nissan leads in electrics...yet...GM....sigh! e-assist - joke.
      carboy55
      • 1 Year Ago
      As someone who has driven a Nissan LEAF for over two years and have seen one of these up close, I can only imagine how cool it is to own. I love even the LEAF\'s acceleration, but this thing has more power, more luxury and more range. What\'s not to like?
      ebn.hahn
      • 1 Year Ago
      Fire Hazard none the less!!!. CR must have get a big check from Elon Musk!!!. THis article is a Joke and CR becomes more irrelevant everyday passes. I am sure the 300 or so A-holes who spent big money on this car are not gonna admit the purchased a Lemon.. They are living in La La land....... If this Car was a Ford, I am sure CR would have slammed it. Hell they have not stopped slamming Ford for Synch for three years running... Screw you CR..
        William Flesher
        • 1 Year Ago
        @ebn.hahn
        ebn.hahn- It always amazes me that people like you seem to ENJOY promoting their own ignorance. 1) CR actually BUYS the vehicles they test, so Tesla got a check from CR. 2) CR isn't an enthusiast publication, but they are an authority on reliability and customer satisfaction. 3) The post you are commenting on very clearly states that CR surveyed more than 600 Model S owners. YOU may think they're "A-holes", but that means nothing coming from someone lacking in basic reading comprehension skills. 4) People who spend "big money" on a car have earned the right to complain about problems, and they usually do. 5) The term "lemon" refers to a car that is chronically unreliable and/or irreparable, and the Tesla is neither. 6) CR actually recommends some Ford models, but when Ford owners widely complain about Synch, CR reports those complaints. The massive number of down-votes your asinine comment has received should be enough of a clue, but the list I have given you clearly states the many reasons WHY you deserve every last one of them. If you want to throw a tantrum, more power to you, but don't be surprised when the grown-up's loose patience and scold you.
          ebn.hahn
          • 1 Year Ago
          @William Flesher
          It is a Clue that Tesla drivers are out in force to defend thier LEMON:)
        2 wheeled menace
        • 1 Year Ago
        @ebn.hahn
        Every car is a fire risk. There are hundreds of thousands of car fires per year. If you are really so scared of vehicle fires, get a bicycle or walk.
          ScottT
          • 1 Year Ago
          @2 wheeled menace
          Walk? What if my shoe catches on fire?
        Grendal
        • 1 Year Ago
        @ebn.hahn
        Actually CR would be one of the 99 that would buy again because they thought the Model S was the best car they ever tested. It seems that owners agree with them. The only people who have a bug up their @ss about it are people that have never driven the car, like you. Even in the worst case that the Model S's battery pack is slightly more prone to a fire than the average it is still one of the safest cars on the road. One of these days you'll grow up and come out of your mother's basement and see for yourself.
        GR
        • 1 Year Ago
        @ebn.hahn
        Huh? CR has sung praise on the Fusion from since the first generation. They also like the Mustang quite a bit. I can't comment on Sync as I don't own a Ford product. You talk of CR's bias against Ford, but fail to see the obvious to others: YOUR bias against Tesla.
        m_2012
        • 1 Year Ago
        @ebn.hahn
        troll. Dont feed them. Sync sucks, gets used to it.
          ScottT
          • 1 Year Ago
          @m_2012
          I think most people had a problem with My Ford Touch, not Sync. I don't have a problem with either, in fact I really like MFT. I had one freeze up a year or so ago, but that was it for me. But to each their own.
        Gary Birch
        • 1 Year Ago
        @ebn.hahn
        So have you had a window installed in your belly button, otherwise must be hard to see.
        ChaosphereIX
        • 1 Year Ago
        @ebn.hahn
        you are an idiot. If your car hit big metal debris going highway speeds, you would probably be worrying about much more than a fire in your engine... It is not a lemon. Your Ford sure is. Stop the jealousy and work harder, and one day you can afford a Tesla.
          ScottT
          • 1 Year Ago
          @ChaosphereIX
          Right, and that's what I said. What would "likely" happen is absolutely nothing no matter if you're driving an EV or an ICE; but occasionally **** happens.
          jeff
          • 1 Year Ago
          @ChaosphereIX
          Scott, MANY ICE cars do catch fire when an object ruptures the oil pan... Hot oil on a hot exhaust and you have a fire. Also many ICE car fire start for debris as simply as a cardboard box or plastic bag getting caught on the exhaust. A patrol car recently caught fire due to this same type of incident.... http://seguingazette.com/news/article_b24f9222-b0fb-11e1-bdef-0019bb2963f4.html
          jeff
          • 1 Year Ago
          @ChaosphereIX
          You are right Scott, it is not the norm... And likewise the Tesla fire were NOT the norm...
          Cayman
          • 1 Year Ago
          @ChaosphereIX
          I fail to see how running over a trailer hitch would puncture the radiator. The radiator is usually well off the ground and in the very front of a car. And isn't the radiator a major part of the cooling system? I could see possibly the oil pan, but it's far from likely. That's not to say it can't do major damage, but it would be unusual beyond destroying a tire. And it's likely a freak occurrence that a hitch would destroy a Tesla either, but occasionally freak things do occur as was the case with the guy in Tennessee (I think it was TN). I'm not sure why the Tesla is so friggin polarizing that it prevents people from being rationale about it. It seems like nobody is in the middle about it.
          ebn.hahn
          • 1 Year Ago
          @ChaosphereIX
          First, I do not own a Ford to defend a Ford!!, You read CR you ******* ! and you know what I am talking about!!, Second, I worked hell a whole lot harder than you will ever will: up at 3:30am, one hour comute to work, 11 hours at work, then to gym 1.5hrs then home. Try to match that A-Hole..... BTW, I have money to purchase three Teslas a year!!. and I could also be banging your W#%e :)
          ScottT
          • 1 Year Ago
          @ChaosphereIX
          @Jeff-- I'm sure they do catch on fire from something like this, but it's not the norm. It's unusual. Just like it's probably unusual for a Tesla to catch on fire from something like this. This probably wasn't the first or second Tesla to run over road debris. I would think that most that do run over debris just make a loud noise with no real damage. Same with ICE's. What "Likely" would happen for all cars is absolutely nothing.
        ralphie
        • 1 Year Ago
        @ebn.hahn
        That's because Sync sucked. Have you ever driven one of these? I think you'd eat your words... -Non owner
      Jared
      • 1 Year Ago
      Consumer Reports has some odd obsession with the Tesla.
        bluepongo1
        • 1 Year Ago
        @Jared
        Their job to test things =/= odd obsession
        ScottT
        • 1 Year Ago
        @Jared
        Uh, consumer reports has been doing an annual satisfaction survey for a long time (at least the 80's).
        PeterScott
        • 1 Year Ago
        @Jared
        Consumer reports don't really pick the top vehicle in "Owner Satisfaction". That would be the owners of the cars, that did that.
        npier598
        • 1 Year Ago
        @Jared
        is it really so odd to be enamored of an exceptionally well-designed vehicle?
      andy_george
      • 1 Year Ago
      Doubles as a Car-B-Que!
        ralphie
        • 1 Year Ago
        @andy_george
        Hahahahahahha LOL! This is the funniest thing ever! I haven't heard that one yet (except for 2 articles under this one). Still- it just gets funnier and more original.
        bluepongo1
        • 1 Year Ago
        @andy_george
        Just curious, do you drive a Nissan Leaf / Versa ?
          Grendal
          • 1 Year Ago
          @bluepongo1
          Fuel burners will be around for a long time to come. There's no reason that anyone has to buy an EV at the moment. It is still in the early adoption phase where it is the more expensive choice over a traditional ICE. Luckily, in America, we are still allowed to chose what we want to buy. Though NADA would like to make it illegal for you to buy a Tesla Model S.
          m_2012
          • 1 Year Ago
          @bluepongo1
          Andy, so you drive more than 200 miles a day, everyday?
          bluepongo1
          • 1 Year Ago
          @bluepongo1
          @ Andy_George Thanks for your repy, I'm researching comments vs. owners rides :-)
      loopless
      • 1 Year Ago
      My neighbor has a Tesla Model S. He fits the profile. A geeky guy, with lots of disposable income, slightly fanatic about 'green issues'. Guess what, he has to also own a truck because his stupid Tesla is really just a city run-about he can 'pose' in but that can't get 1/2 way to his Utah ranch without running out of 'gas' and needing to parked by the side of the road for hours. What is the environmental footprint of having two vehicles?
        ScottT
        • 1 Year Ago
        @loopless
        You seem to spend a lot of time worrying about your neighbor. To answer your question, once manufactured, a vehicle doesn't really have much of a environmental (carbon) footprint if it's just sitting there. Having a Telsa and a truck is probably a smaller footprint than the truck alone.
        jeff
        • 1 Year Ago
        @loopless
        So he drive on electricity most of the time and occasionally uses his truck. Thus significantly reducing the fossil fuels he burns... Now why again is that a bad thing????
        Tweaker
        • 1 Year Ago
        @loopless
        Wouldn't most rather have a truck for the "ranch" anyway?
        m_2012
        • 1 Year Ago
        @loopless
        No one in your trailer park has a Model S. City run-about dont go 265 miles. Dont be stupid. They go 50-75 and are still good enough for most peoples commute. If he is not driving his truck all the time (20MPG), and supplementing its use with the Model S (which gets nearly 100MPGe), that is a good thing.
      ffelix422
      • 1 Year Ago
      \"Satisfied\" until it catches fire... Oooooh SNAP! lol
        Grendal
        • 1 Year Ago
        @ffelix422
        And very satisfied after that. All three owners that had fires have said for the record they intend to buy another Model S. Including the owner in Mexico that was speeding and drunk. He probably shouldn't get another one but how can you stop him.
          ffelix422
          • 1 Year Ago
          @Grendal
          Sometimes people are stupid. Sometimes engineers don't work all the bugs out of their product. Sometimes car companies leave to the buyers of their product to work the bugs out for them thru a warranty.
      Ducman69
      • 1 Year Ago
      Just to clarify, is this VEHICLE satisfaction or SELF-satisfaction? *smells my own fart* Mmmm, I like to be part of the solution, not the problem. *closes eyes*
      • 1 Year Ago
      [blocked]
        mawhalen53
        • 1 Year Ago
        You're my favorite kind of angry internet commenter - the kind who comes up with awesome caps-lock nicknames for people / things they hate. Autoblog > AUTOSLOP Obama > OBUMMER (also accept 'BARACK HUSSEIN OBAMA') Liberals > LIBTARDS Keep 'em coming.
        jeff
        • 1 Year Ago
        And who's butt do you kiss? Oil Companies, Delalers Associations???
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