Ford hasn't had the best luck with its MyFord Touch and Sync systems, as the finicky infotainment system has been subject to a critical whooping while customer issues have helped sink Ford's IQS scores. The automaker has made a concerted effort, though, to try and fix MyFord Touch. And while the results have been mixed, The Blue Oval is hoping its latest free update, set to go live next week, will make things better.

According to a report from The Detroit News, the new system promises streamlined voice commands with fewer levels between opening query and actual result. Ford is also addressing where certain options are selected on the touchscreen. Rather than working one of the four quadrants on the homescreen, users will be able to select anywhere within the quadrant to make adjustments.

While it might only be a band-aid for MFT's problems, the fact that Ford is still trying to improve it is a promising sign. It's going to take more than just this update to address the system's ills, though.


I'm reporting this comment as:

Reported comments and users are reviewed by Autoblog staff 24 hours a day, seven days a week to determine whether they violate Community Guideline. Accounts are penalized for Community Guidelines violations and serious or repeated violations can lead to account termination.


    • 1 Second Ago
  • 43 Comments
      Tauftastic
      • 1 Year Ago
      So I recently leased a '14 Explorer sport and I expected issues with the MFT system from reading all the articles and posts and comments about it. However, I haven't experienced any bugs or glitches or any craziness yet. I think the screen transitions are a bit slow. I do like using the mini screen with the steering wheel controls for when I'm driving. I'll keep my fingers crossed. Maybe it's too new and I haven't seen any issues yet. Maybe it was waiting for me to comment and will take a crap next time I start the car. :). Wish me luck!
      Jamie Elmhirst
      • 1 Year Ago
      The whole idea of integrating common controls like HVAC and heated seats in a touch screen is flawed. GIVE ME A DAMN BUTTON. I have no interest in driving head on into an incoming semi truck trailer while trying to navigate multiple screen levels to change the bloody fan speed.
        William Jenkins
        • 1 Year Ago
        @Jamie Elmhirst
        You know you can say "Climate Fan Off" or "Climate fan speed decrease". You don't have to use the screen. They all have triple redundancy, Voice, buttons, and MFT. Some even have controls on the steering wheel. So you pick on the one way that may make it difficult. Just remember to use the voice, that's the main point of the system is to keep eyes on the road and hands on the wheel.
          collabplan
          • 1 Year Ago
          @William Jenkins
          William, and you expect us to believe that the Sync voice command is anything close to reliable? We've seen the reviews. Nice try.
          William Jenkins
          • 1 Year Ago
          @William Jenkins
          collabplan do you even own a Ford with MFT? I have a '12 Flex with SYNC and navigation and a '13 Focus ST with MFT and navigation. Both work fine with voice commands, even with my heavy Boston accent. Yes once in a while it burps, but once and a while I hit the wrong button. Same thing in my book.
        Stephen Park
        • 1 Year Ago
        @Jamie Elmhirst
        Our '13 Explorer with MFT has both...you can use the touschscreen, or simply use the buttons...
        Steiny Steiny
        • 1 Year Ago
        @Jamie Elmhirst
        Some people just don't get it. What vehicle do you have that doesnt have button controls???? Mine has voice, buttons and touchscreen. I think some people just like to complain.
      Indubitably
      • 1 Year Ago
      I know three people with ford cars with this system -- myself included. I don't have ANY issues whatsoever and neither do the other two. As a matter of fact we all love it. I think people are complaining because they hear other sources/people complaining -- following a trend. Everything new has a learning curve. Took me a bit but once I played with it it was a breeze.
        avconsumer2
        • 1 Year Ago
        @Indubitably
        Do you have any other touch screen devices? As a '12 Explorer owner, I find it impossible to believe you.
      • 1 Year Ago
      [blocked]
        luigi.tony
        • 1 Year Ago
        LOL
        avconsumer2
        • 1 Year Ago
        I am a 2012 Explorer owner. The criticisms are completely true and not exaggerated. I own three cars. One is a Ford, one a Dodge, and one an older GM (not a "brand fan"). I also own multiple (5?) touch screen devices. The Sync / MFT system is the biggest piece of technological doodoo out of all of them. I'd highly doubt anyone is getting paid to state the obvious and overwhelming majority opinion. Believe me.... I REEEALLY want to like it - it looks sexy as hell, and is a terrific idea, the implementation and hardware really are terribad though. Do you own a new Ford with this system? Or are you just spouting rhetoric?
      mikeybyte1
      • 1 Year Ago
      Tesla has the same capability and I am sure Chrysler, GM, and others do as well. I know the system is buggy but it is pretty cool that they are basically doing some OS updates like you would get on a smartphone. So you can get new features, functions, and improvements without buying a new car. It doesn't have to just be to fix bugs. This is a way to also retain customers because it shows you are committed to the vehicle they bought a year ago. Granted, if the system had been great from the start they may not be doing so many updates. But the fact that they are and can is a good thing for consumers.
      • 1 Year Ago
      [blocked]
        Jeffrey Miller
        • 1 Year Ago
        Ford's I think is the worst because the system is flat out unreliable. It locks up constantly, doesn't understand the simplest of commands. When it works, it's just fine, but the problem is, I have a problem with it nearly every time I get in my car and I have to do anything more than turn on the radio and drive. USB connectivity? It indexes constantly, Sync sans MFT did the same thing. Phone? Better not do anything from your actual phone or half the time the call won't come through the speakers OR the phone. Navigation? It's a big step in the right direction from Sync's last system, but still atrocious at finding the simplest of places that google maps finds in a second.
          Luke
          • 1 Year Ago
          @Jeffrey Miller
          Constantly? Huh. In over a week, mine hasn't locked up. In over 6 months, my mom's hasn't locked up. In over a year, my friend's hasn't locked up. Maybe you should stop spouting what you *think* you know.
      Jack
      • 1 Year Ago
      Which update is The Detroit News talking about? Because Ford released version 3.6 on Monday which seems to do what they say. It has fixed most of my problems, and now everything has been running smoothly in my ST.
      vimish
      • 1 Year Ago
      I have lived with a 2012 Ford Edge with MyFordTouch for nearly two years. Having been around technology since 1980 I can say this is still a BETA system. There is no way the hardware is up to the task. I combine podcasting with navigation every day and the system is simply overwhelmed. Yes, I have the most current s/w version, but the system continues to lag, freeze, and reboot without warning. Volce commands are hit or miss and take forever to process. Integration with iOS6 is not bad, but integration with WinPhone8 is terribly buggy. As I have now come to realize, there is ZERO ability to select from the screen without taking precious seconds to stare at the screen - which I do only when using adaptive cruise or am stopped. I want the buttons back. Other than the MyFordTouch, the Edge is a very good transport - I avg nearly 23 mpg on a daily 40 mile commute (90% highway) - with a very comfortable , quite ride. Three strikes keep me from buying/leasing another - MyFordTouch, rock hard upper door panels, and a 'forgotten design' hatch area (the $120 piece of vynyl cargo cover is a horrible afterthought). After starting with used Ford Falcon 1974 and having owned at least 10 more new Ford's (most new), this will be my last one. Too bad.
        avconsumer2
        • 1 Year Ago
        @vimish
        '12 Explorer owner here. Completely agree. Also avg 23mpg (2.0 Ecoboost). Though, I would argue with "comfortable" & "quiet" - sound dampening was obviously the first thing to go when the weight savings engineer came around. But yep - MFT - just horribly underpowered and the worst touch screen I have ever had the displeasure of using.
      Luke
      • 1 Year Ago
      What the hell do you mean, Brandon, by '...again'? There's no bias there, is there? Do you sigh in exasperation when Apple releases an update? What about when Android or Microsoft does? Should an update not be a GOOD thing? Ridiculous. Like others, I know several people with MFT, myself being a recent addition. They don't have issues like the first-gens did. And some of the changes made in this release are rather nice. I say kudos to Ford for being willing to mass-produce car infotainment, take the heat for it, and make it better.
        Famsert
        • 1 Year Ago
        @Luke
        The difference between those and Sync/My Touch is that those systems are not horribly broken. Thus updates to improve functionality are seen in a better light than updates to fix a slow, buggy and constantly crashing garbage software..
          Luke
          • 1 Year Ago
          @Famsert
          'Horribly broken'? Please, cut the drama. You believe everything you read on the internet if it fits what you believe? Because if you read what actual OWNERS (myself included) are saying, they're not saying what you're saying. And there are many people that would disagree with you about those systems not being 'horribly broken.'
      Jarda
      • 1 Year Ago
      don't you hate it when they upgrade your stuff for free? /facepalm
      Famsert
      • 1 Year Ago
      Ever sat in the Focus Titanium in a dealer showroom? I did. I couldn't help but laugh as the salesman embarrassed himself as he tried to demo to me the awful voice controls for the radio- 10 second lag and all that. At one point it just logged up and he quickly moved on.
      jz78817
      • 1 Year Ago
      BTW, the disappearing comments seems to be a bug or other problem with the site. I got a reply from Seyth Miersma that they're looking into it. :)
        Luke
        • 1 Year Ago
        @jz78817
        You want to know how many times I've been told that too?
    • Load More Comments