• Jul 16th 2013 at 10:22AM
  • 194
On its website, Chicago Motor Cars promises customers a memorable experience and repeat service for those looking to buy luxury cars. One customer had a memorable experience, it seems, in all the wrong ways.

David Bates became the disgruntled customer from hell after a bad experience with a Mercedes-Benz SL 600 he bought at the dealership. His concerns weren't addressed to his liking.

"Issues with the body that the car had been in an accident," David explained to TMJ4. "Issues that some of the functions on the car didn't work."

Bates vented his frustrations on the Internet. He produced dozens of YouTube videos lambasting the dealership and has collected other customer complaints on his website chicagomotorcarssuck.com. In a Google search for Chicago Motor Cars, the dealership's website is the first link, with Bates' site at number two.

Eventually Chicago Motor Cars took Bates to court, but Bates won the right to keep his site up. The Benz in question went back to the dealership and Bates was issued a refund, but that hasn't stopped him from slamming Chicago Motor Cars.

"I think it's time well spent if one person doesn't have to walk the walk that we did," Bates told TMJ4.



I'm reporting this comment as:

Reported comments and users are reviewed by Autoblog staff 24 hours a day, seven days a week to determine whether they violate Community Guideline. Accounts are penalized for Community Guidelines violations and serious or repeated violations can lead to account termination.


    • 1 Second Ago
  • 194 Comments
      aqv27
      • 2 Years Ago
      Isn't it a shame that this is the only news that one can comment on with out having to have a twitter or my face book account. Give me the good old days when AOL was owned and operated by AOL.
      Herbert
      • 2 Years Ago
      Mercedes Benz, the most overpriced and overengineered car you can ever buy. Stay away from that **** !!!!!!
      Mr. L.D. Flasck
      • 2 Years Ago
      I have never had a good experance buying a new car and I am 68 years old. Esp american car dealerships . That is why i buy forgien cars now. thay treat you alot better. Two months ago I bought a chev for my sister. At a gm dealer in cortland Oh paying cash for it. Thay gave me an our the door price of one figuar and when I went to pick it up thay gave me another price of 90.00 more. I had the old price on paper and demanded my 90 bucks back. I calle them crooks and had every car salesmen on me in the parking lot lol. I will never deal with Wullem Chev again or any other american dealer. This crap has been going on for years with american dealer ships. Dont see Y the manf don' try and chang the way thay treat customers.
      • 2 Years Ago
      I am really shocked that a Mercedes dealer could be so unscrupulous. I have never heard of anyone having a bad experience with Mercedes. You pay a ton for the car, but along with it, comes superior customer service and unflappable support. Obviously, David did not have this experience. Shame. I wish I had the internet a back when I bought a defective Dodge Ram from Freehold Dodge, in NJ.
        kimallman
        • 2 Years Ago
        Not a Mercedes dealer. They resell used high end cars. Every town has a few of these type dealers. The guy should be happy they took the car back, because he technically had no recourse, they did it out of the goodness of their hearts. He was issued a refund. What the dealer is saying now is, " Hey, why keep this up, we made it right ". I tend to agree. He bought a lemon. They made lemonade. Go home and shut up already !!!!!!!!
        Tamara
        • 2 Years Ago
        I am shocked too! We have owned 2 Mercedes and the service is incredible. We recently traded one in on another brand of luxery vehicle and were expecting that same kind of service. It didn't happen. We now know the HUGE difference.
        • 2 Years Ago
        That's been my experience, I currently drive the same car in the same color pictured, and my family has been driving Mercedes Benzes for decades from different dealerships in three different states. Always exemplary service.
        mail4warding
        • 2 Years Ago
        same story w Atlantic Hyundai and White Plains Hyundai both in NY
      Gerald Jackson
      • 2 Years Ago
      Good for him most car dealerships are rip offs.
      dkp50
      • 2 Years Ago
      And don't go buying some Old "Classic" car from the 60's-70's.. They maybe Rebuilt as New, but they still are not Reliable, just like they Weren't back then, just cost $40-$50k now Refurbished.. Those people are just buying a job..By Rehabbing those Old Cars.. and they are lucky to get 12 MPG $80 for 20 Gals Gas to go 240 miles? and cost Jsut as Much for Auto Insurance as a $50k car does.. We rehabbed our 72' Olds 350 V8 Cutlass with a v6 In it and A 'Regular" original Paint job in Enamel for $500 , not some $3,000 Fancy Poloyetheleine paint job ,,Total Cost ? $6,000 for Parts and that included all new Wiring, Suspension, Single SS Exhaust, Brakes, Tires, a complete Frame Off Job.. and simple $100 each Goodyr Tires.. Labor? 120 Hours or 3 wks.. 2 guys= paying them $1k wk = $6k = $12,000 total Cost.. and the car now gets the ave of 18/22 mpg.. For a 72' Old Cutlass Convertible..! Can do the same for a 75' Corette- Put a V6 in it instead..some even are Putting 4 cycl engines in them.. Getting 25/35 MPG! and are Still Plenty Fast.. ! Don't get Conned!
      FRANKIE
      • 2 Years Ago
      I bought a dodge dakota from a dealership in falmouth, ma that has a vibration problem and when i took it back they gave me a 1800 dollar estimate. they were in awe when i showed them my 90 day warranty. i took it back 10 times over a 2 month period. i finally contacted chrysler and got a name and number but never returned my call and then someone who could not speak english called and that was like dealing with the service department. so now i'm paying for this piece of crap that has bad tires and rims and a mysterious vibration. stay away from the dodge dealership in falmouth, ma
      jay.gold
      • 2 Years Ago
      40 years ago my in-laws got a VERY noisy refrigirator that NEVER stoped working at any setting. The department store kept sending a technician claiming it's normal. My in-laws refused to sign the service form. We rented a U-Haul and dropped the refrigirator at the enterance to the store on the buisiast day-Saturday with many LEMONS and a sign taped to the refrig. The VP happend to visit on the same day. It ended up with getting FULL refund, Paying for the U-Haul rental and additional $50 as a good-will gesture.
        dkp50
        • 2 Years Ago
        @jay.gold
        GOOD 4 Them! I've done Similar..with Lawn Mowers and TV's and even a Dishwasher! I tell them,Here,eep it! Apparently you Need the $ More than I do! I also Find out where they Live and Let their Wife and Kids Know what Kind of Job Their husband /Father does for a living and How they are Benefitting On his Ill Gotten Gains he steals from other People my Son did the same for their Kids In School, and Let Everyone in School Know what their kids Parent Did for a Living..Embarassing their Kids to Not Show up for school and Leave town.. I had to Go IN PERSON to a Chevy Dealership and Make a Scene t oGet them to STOP Harrasing me by Sendning me their Junk Mail Flyers everyy week for over 4 mos ! They wouldn't stop thru Normal Methods ! I am the Only Year Round Resident On my Street , the rest are Summer Home Residents .. and the Only Home to Get their Flyers...on my Street , so the MailMan Told me..
        ianmcdonald357
        • 2 Years Ago
        @jay.gold
        That was a person who understood that taking proper care of customers in the recipie for long term buisness. It cost hima little bit, but it ensured him a lot of repeat buisness, as well as a lot of good mord of mouth advertisment.
      LorinThePhotographer
      • 2 Years Ago
      I love it! More people should take a stand, apathy lets these A**hole salesmen continue to get away with it!
      wjhonson
      • 2 Years Ago
      That a car dealership would *not* satisfy a customer, no matter the demands, is the most utterly ridiculous position any car dealership should ever take. Now they have become known world wide and forever as a dealership who shafts their customers. Good Move ! Not....
        scubaeqhp
        • 2 Years Ago
        @wjhonson
        Some people just can't be satisfied. They live to whine. The dealership was the victim here.
          jockmassage26
          • 2 Years Ago
          @scubaeqhp
          you're the one who's whining, IDIOT
          truposer
          • 2 Years Ago
          @scubaeqhp
          How do you figure that? They sold a lemon and refused to handle it in a professional manner, so he took his complaint to the future customers, letting them know that the dealership was selling luxury cars that did not function properly and could cost an arm and a leg to fix. Saving future customers time and money buying sub par products from the dealership. If the dealership sold even close to a quality product and stood by that product this would be a non-issue.
          slock84455
          • 2 Years Ago
          @scubaeqhp
          I bet you would get a good deal if you rush right over and bought one for yourself. I guess I am telling you to put your money where your mouth is!
      mattp123
      • 2 Years Ago
      It's a used Benz from a used car dealership... Let the buyer beware...
        d1anaw
        • 2 Years Ago
        @mattp123
        It doesn't matter. If they make certain promises and guarantees and then fail to fulfill them, it's no different than any other business that doesn't honor it's promise or word. And personal opinion is personal opinion and a business has no right to gag someone's personal opnion as long as it doesn't breach liable laws.
        Happypoolprune
        • 2 Years Ago
        @mattp123
        You buy a car from a dealership, it's no longer buyer beware - they have to furnish you the history - and if they don't - and something is defective - you have the right to call them out. We're no longer talking about used cars that go for a couple hundred - they usually go for several thousand and more. Thank you Ralph Nader.
      acebreeden41
      • 2 Years Ago
      I am currently going through the same thing with a dealership in Plant City ,FL. The salesman gave us an extended warranty, I have the paperwork and it is comleted with my information and the vehicles VIN # and information, but when I called the number on the warranty paperwork they tell me that the warrany does not exsist. I have filed complaints with BBB, Federal Trade Commission, DMSMV Dealer Licensing Div. and with my State Attorney's Office.
    • Load More Comments
    Share This Photo X