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On its website, Chicago Motor Cars promises customers a memorable experience and repeat service for those looking to buy luxury cars. One customer had a memorable experience, it seems, in all the wrong ways.

David Bates became the disgruntled customer from hell after a bad experience with a Mercedes-Benz SL 600 he bought at the dealership. His concerns weren't addressed to his liking.

"Issues with the body that the car had been in an accident," David explained to TMJ4. "Issues that some of the functions on the car didn't work."

Bates vented his frustrations on the Internet. He produced dozens of YouTube videos lambasting the dealership and has collected other customer complaints on his website chicagomotorcarssuck.com. In a Google search for Chicago Motor Cars, the dealership's website is the first link, with Bates' site at number two.

Eventually Chicago Motor Cars took Bates to court, but Bates won the right to keep his site up. The Benz in question went back to the dealership and Bates was issued a refund, but that hasn't stopped him from slamming Chicago Motor Cars.

"I think it's time well spent if one person doesn't have to walk the walk that we did," Bates told TMJ4.



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  • 194 Comments
      aqv27
      • 1 Year Ago
      Isn't it a shame that this is the only news that one can comment on with out having to have a twitter or my face book account. Give me the good old days when AOL was owned and operated by AOL.
      • 1 Year Ago
      Dear Chicago Motor Dealer, this brings back a lot of memories, Ive been in Sales Longer than most and it sounds to me that , that was a Customer that you wish you'd never even shook his hand and that he would have bought elsewhere. For the best part, most people today know that Dealers will bend over backwards, to make even the unappeasable customers happy, costing themselves 100.s to 1000,s of dollars. Im sure you have a great service dept. and that your people do care about their customers. Just thought you should know even though most people don't moment one why or the other something made me write my opition this is a first for me, maybe because Ive been there before with that customer from "HELL" GOOD LUCK
      fatgirl46
      • 1 Year Ago
      my dad got a bad chevy pick up and they would never fix properly he painted yellow lemmons on it and went and parked it on the street right in front of the dealership and locked it and within 24 hrs they had called him and finally they fixed it
      mktoptplay
      • 1 Year Ago
      This guy should have bought a new car if he wanted it perfect! What a baby!
      • 1 Year Ago
      I BOUGHT MY CAR THERE AND ALMOST GOT KILLED BECAUSE THE WRONG TIRES WERE ON THE CAR
      mattp123
      • 1 Year Ago
      It's a used Benz from a used car dealership... Let the buyer beware...
        d1anaw
        • 1 Year Ago
        @mattp123
        It doesn't matter. If they make certain promises and guarantees and then fail to fulfill them, it's no different than any other business that doesn't honor it's promise or word. And personal opinion is personal opinion and a business has no right to gag someone's personal opnion as long as it doesn't breach liable laws.
        Happypoolprune
        • 1 Year Ago
        @mattp123
        You buy a car from a dealership, it's no longer buyer beware - they have to furnish you the history - and if they don't - and something is defective - you have the right to call them out. We're no longer talking about used cars that go for a couple hundred - they usually go for several thousand and more. Thank you Ralph Nader.
      • 1 Year Ago
      Good for him!! It's a total nightmare when one has to get something accomplished with many of the car lots.
      acebreeden41
      • 1 Year Ago
      I am currently going through the same thing with a dealership in Plant City ,FL. The salesman gave us an extended warranty, I have the paperwork and it is comleted with my information and the vehicles VIN # and information, but when I called the number on the warranty paperwork they tell me that the warrany does not exsist. I have filed complaints with BBB, Federal Trade Commission, DMSMV Dealer Licensing Div. and with my State Attorney's Office.
      jalden4
      • 1 Year Ago
      It's sick that people have to "win the right" to speak out against fraudulent companies. What ever happened to freedom of speech?
        Rayce
        • 1 Year Ago
        @jalden4
        The "Patriot Act" happened.
        Happypoolprune
        • 1 Year Ago
        @jalden4
        Actually you can look at this another way- because of freedom of speech, the judge assured him that he can keep his website up - the judge just had to make sure it was fraudulent - that his claims were true. Freedom of speech doesn't mean you can tell lies about something - then you can be sued for slander.
          d1anaw
          • 1 Year Ago
          @Happypoolprune
          Saying someone's service sucks isn't subject to liable laws because it is an opinon and anyone can express an opinion. What you consider poor service someone else might consider no big deal. If he made specific accusations, he would need to back them up, which he apparently could. But just because you don't like the way you were treated doesn't mean someone gets to prevent you from saying so. It would seem that he wasn't alone in his opinon either. It would seem the car dealer's money would be better spent improving their customer service, rather than filing lawsuits.
      • 1 Year Ago
      I am really shocked that a Mercedes dealer could be so unscrupulous. I have never heard of anyone having a bad experience with Mercedes. You pay a ton for the car, but along with it, comes superior customer service and unflappable support. Obviously, David did not have this experience. Shame. I wish I had the internet a back when I bought a defective Dodge Ram from Freehold Dodge, in NJ.
        kimallman
        • 1 Year Ago
        Not a Mercedes dealer. They resell used high end cars. Every town has a few of these type dealers. The guy should be happy they took the car back, because he technically had no recourse, they did it out of the goodness of their hearts. He was issued a refund. What the dealer is saying now is, " Hey, why keep this up, we made it right ". I tend to agree. He bought a lemon. They made lemonade. Go home and shut up already !!!!!!!!
        Tamara
        • 1 Year Ago
        I am shocked too! We have owned 2 Mercedes and the service is incredible. We recently traded one in on another brand of luxery vehicle and were expecting that same kind of service. It didn't happen. We now know the HUGE difference.
        • 1 Year Ago
        That's been my experience, I currently drive the same car in the same color pictured, and my family has been driving Mercedes Benzes for decades from different dealerships in three different states. Always exemplary service.
        mail4warding
        • 1 Year Ago
        same story w Atlantic Hyundai and White Plains Hyundai both in NY
      FRANKIE
      • 1 Year Ago
      I bought a dodge dakota from a dealership in falmouth, ma that has a vibration problem and when i took it back they gave me a 1800 dollar estimate. they were in awe when i showed them my 90 day warranty. i took it back 10 times over a 2 month period. i finally contacted chrysler and got a name and number but never returned my call and then someone who could not speak english called and that was like dealing with the service department. so now i'm paying for this piece of crap that has bad tires and rims and a mysterious vibration. stay away from the dodge dealership in falmouth, ma
      Gerald Jackson
      • 1 Year Ago
      Good for him most car dealerships are rip offs.
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