It's hard to get sympathy when you have the funds to lay out north of $100,000 for a car, but for those Fisker Karma owners feeling blue, Hybrid Support Solutions (HSS) is there for you. For $3,995, of course.

Karma owners can pay $3,995 for a subscription that gives them a chance to get service consulting for a car whose maker is a little too busy with Congressional hearings (and, likely, a looming bankruptcy). This fee will allow personal repair help from HSS staff, up to and including battery replacement. Or, at least, information on battery replacement. "Parts and special operations are not covered but our time, advice, recommendations; access to our knowledge library and catalogs is available 24/7," HSS says on its website. HSS is also working on an "inexpensive tool" that will allow drivers to figure out what their Karmas are telling them via trouble codes and check engine lights. HSS says, "This will be an improved and more functional (and far less expensive) tool than the $4000.00 original manufacturer specified tool of which is no longer available."

We're not sure who's behind HSS, but we do know it's based in Long Beach, CA (Fisker Automotive is based in nearby Anaheim) and the website says it's the "original and only Karma support team" and boasts 10 "members that have the knowledge on the inner workings of the Karma" who "have been there since the beginning." So, perhaps, that knowledge library runs deep. We've included the HSS FAQ below.

Of course, Leo and the rest of the Karma owners, who are likely feeling the pinch of a crashing used-car market for the vehicles, could save themselves any plug-in trouble by ditching their electric powertrain altogether in favor of a VL Productions Destino, which pulls the powertrail out of the Karma and replaces it from a General Motors-made 556-horsepower V8.
Show full PR text
Frequently Asked Questions:
1) What do I get for my $3995? There are many parts and workings associated with the subscription membership to HSS. The following FAQ can answer some of these questions. In a nutshell, our time is paid for. Any work performed or recommended in support of a working technician on your vehicle is aided by a HSS staff member. Hybrid Support Solutions is similar to a boutique physician in operation. Parts and special operations are not covered but our time, advice, recommendations; access to our knowledge library and catalogs is available 24/7.

2) What About my Warranty is this not being administered? Currently and in the previous few months, the manufacturer has not been reimbursing dealership service centers for any warranty work. Hybrid Support Solutions is not a warranty support organization, but a service support, technical publication, and engineering company.

3) How will my vehicle be serviced? Continuing the role as the technical support team, we will further our duties in this role. Primary service and contact should be through your regular Fisker dealership. If your dealership is no longer servicing your Karma, or if you are in a remote location, the vehicle can be serviced by a technician or service center of your choice, provided they have high voltage vehicle safety training. If service personnel or an appropriate service facility are not known we will locate an appropriate servicing center and guide the repair technician in the recommended procedures. If a situation arises where there is no dealership or qualified technician available, an HSS consultant will be made available with travel expenses prepaid to assist the technician on-site where the Karma is to be serviced

4) What if my service facility or technician has not been trained in High Voltage/Hybrid Vehicle Repairs? HSS can provide the appropriate training at additional cost to the trainee, this is also a service we currently offer outside of the subscription fee.

5) What about trouble code and check engine lights after manufacturer support vanishes? In regards to the appropriate computer interface tools (Scan tool,) HSS is currently finalizing development of an inexpensive tool available to the owner of the vehicle, so it may be taken to any service center and used by the technician available. This will allow direct and correct data collection to the support group here at HSS; This will be an improved and more functional (and far less expensive) tool than the $4000.00 original manufacturer specified tool of which is no longer available.

6) What do I do if I have a High Voltage Battery failure? On the open market, new HV batteries are commanding $25,000 to $30,000.00 USD. This is a very expensive replacement. The HSS group has researched, developed and has performed on many occasions HV battery Repair. This is a fraction of the cost of a new battery with the same life expectancy of the equivalent state of health battery when repair is complete. A previously diagnosed faulty battery can be serviced and put into use safely by HSS.

7) I have heard of 'RDM' failures- is my vehicle going to break and what is the RDM? The Rear Drive Module- the two traction motors and the differential are made up of many components, current known failures and this is VIN specific, so there have been constant improvements throughout the vehicle production. HSS is has improvements ready for production and more in development.

8) What about the future of my vehicle? HSS will be here to continually support, improve the vehicle as it was intended. This includes improvements concerning performance, durability as well as aesthetic components.


I'm reporting this comment as:

Reported comments and users are reviewed by Autoblog staff 24 hours a day, seven days a week to determine whether they violate Community Guideline. Accounts are penalized for Community Guidelines violations and serious or repeated violations can lead to account termination.


    • 1 Second Ago
  • 21 Comments
      • 1 Year Ago
      Or swap it out for all battery electric, which won't need to be "fixed".
      Letstakeawalk
      • 1 Year Ago
      $4000 is only about 7 year's worth of Tesla's warranty service cost.
      • 1 Year Ago
      "Green" right? How much did they pay you to publish this incl. Destino picture?
      zfiorano
      • 1 Year Ago
      HSS is not VL productions, why would they put a Destino pic on the article? as it appears, HSS is a bunch of former Fisker Auto guys who want to develop it further; into the car they want. in the process taking care of other Karma owners. The Fee? come on, development isn't free neither are part sourcing and legal fees. the way i see it if a bunch of Karma owner's subscribed, new software can be developed or released ASAP, and new parts, and an entire support network. how else would you do this?
      dlubeck_mbz
      • 1 Year Ago
      This is $4K for phone support only. For any kind of parts or on-site service, who knows how much more they'll charge. They should at least let people know on their website what staff members they have so it appears more legit than just trying to rob owners of more money. I'd rather find a dealer who is still willing to service the car.
      • 1 Year Ago
      Just you got it: VL is no FISKER YET!!!!!!!!!!!!!!!
      bluepongo1
      • 1 Year Ago
      I'll save you $4,000 : swap the drive train and electrics for something you know how to fix yourself. ;)
      Smoking_dude
      • 1 Year Ago
      It is funny how ppl are scared about the battery and the electrical engine. Even AutoblogGREEN seems to support the removal of the ev-tech. But why? why should a V8 be more reliable than an electric engine? you keep claiming that hybrids and EVs are "service friendly" but the maintenance of the karma is an imposibility? This offer is an rip-of there are many EV workshops that yould fix a fisker karma. Even in my small hometown there is now a new one.
        • 1 Year Ago
        @Smoking_dude
        AutoblogGREEN works against Fisker Karma, supporting VL and Destino. This is just the next step.
        Rotation
        • 1 Year Ago
        @Smoking_dude
        Yes, that V8 is well-proven and will most certainly be more reliable than the complex drivetrain of the Karma.
        2 wheeled menace
        • 1 Year Ago
        @Smoking_dude
        The answer is simple. More people are familiar with gasoline engines, thus they would rather get rid of the electrical part to reduce the complexity of the car. The draw to this car is simply it's looks. It does not handle too well. It is wildly inefficient. It is rather slow compared to cars in it's price range. Looks are what people want it for. Rather sad imho. I'd prefer to toss the combustion engine myself. Every time i wrench on my cars, i look at the combustion engine with contempt, lol.
          Letstakeawalk
          • 1 Year Ago
          @2 wheeled menace
          " It does not handle too well." From someone who has no idea what they're talking about. The suspension is among one of the greatest features of the Karma - it handles brilliantly. It gets skidpad numbers similar to the Model S - and it must be remembered that the Model S provided for magazine reviews was Musk's personal car with upgraded tires (and possible suspension mods - which are coming out as the optional upgrade package). http://www.roadandtrack.com/cm/roadandtrack/data/f416d91038963118ebf7b8dafd5a2efa.pdf
        bluepongo1
        • 1 Year Ago
        @Smoking_dude
        The Karma was a fire prone green-washed hybrid; any swap would be an improvement.
        • 1 Year Ago
        @Smoking_dude
        You're right. VL and paid journalist are trying for a long time to kill the Karma. They are publishing news written by VL or other "friends" to destroy the image of Fisker Automotive. The good news is, Destino is not ready yet. They need at least 6 or 7 months to convert one and are not able to do it. They are trying hard and that's why this new "news" is coming. The customer of Fisker need to know: buy Destino no Karma.
      • 1 Year Ago
      And Bob Lutz is now afraid that nobody buys one of his super faked Destino for 200,000. Are you trying to destroy another attempt to rescue Karma but the problem is: WE know, you are not able to convert the technology yet. LOL:) Sending fake information about hundreds of customers waiting for Destino doesn't make the Destino ready. HAHAHA
        Marcopolo
        • 1 Year Ago
        @ Lauryn Key Hell, I liked the Fisker Karma, and I'm sad to see it's demise ! But there is no 'rescue' attempt for Fisker Automotive. The company, like it's product, will become defunct. That's just reality. Replacing the EREV technology with a V8 is a relatively simple procedure. There will be buyers for the Destino, not me, but there will be buyers.
          • 1 Year Ago
          @Marcopolo
          karmathedoc.com
          • 1 Year Ago
          @Marcopolo
          Fisker could survive, if some executives, board members and media - like this shame - would make their job. The car works perfect and Atlantic is done for production. Everything is ready to buy. Destino isn't. They have real problems to get done whot they talk about and NEED to destroy any credit for the Karma. The CEO worked for Bob Lutz before and what do you think is he doing NOW? Preparing sale to Bob before the bankruptcy? Or after?
          Marcopolo
          • 1 Year Ago
          @Marcopolo
          @ Lauryn Key Lauryn, the Fisker Karma is a far from ''perfect'' vehicle. It's attraction for buyers was style and image. That image has now been irretrievably lost. It was a pretty unique prestige car, and had a fairly limited appeal. Certainly, with better luck and more capital, it could have found a market for about 4-9000 cars per year. That's enough to make a profit and survive as a specialist car maker in the luxury GT market. The Atlantic was little more than a dream. Fisker never had sufficient capital to produce a volume production vehicle. If anything the distraction of the Atlantic was a major contributing factor to Fisker's demise. Fisker lacks enough unique technology to be worth resurrecting. It's great asset was it's designer, Henrik Fisker, without him, there is now no interest in the Karma except as a collectable.
      • 9 Months Ago
      please help me every time i start my car i have to open the hood n put the battery to start the car and then when i turn it off electricity go off then agin i have to put battery to tun it on help what can i do with that
      Giza Plateau
      • 1 Year Ago
      4000$ to be informed you are screwed? : )
    • Load More Comments