Chrysler has issued a recall covering a combined 469,000 units of the 2005-2010 Jeep Grand Cherokee and the 2006-2010 Jeep Commander (inset). Of that number, 295,000 are in the US, roughly 33,000 in Canada and Mexico and the remainder in other markets. It seems an electrical fault in the transfer case can allow the affected SUVs to shift into neutral on their own, while an Associated Press report says that Chrysler had "found cracks in a circuit board that turns the four-wheel-drive system on and off." The issue was discovered when an owner started his car remotely and it rolled away.

Chrysler is expected to begin notifying owners in June 2013, who can then take their cars to dealers. The dealer will reflash the final drive controller free of charge. There's a bulletin from the National Highway Traffic Safety Administration below with more information.
Show full PR text
Report Receipt Date: MAY 07, 2013
NHTSA Campaign Number: 13V175000

Component(s): ELECTRICAL SYSTEM, POWER TRAIN
Vehicle Model Year(s) Make Model: 2006-2010 JEEP COMMANDER, 2005-2010 JEEP GRAND CHEROKEE
Manufacturer: Chrysler Group LLC

SUMMARY:
Chrysler Group LLC (Chrysler) is recalling certain model year 2005-2010 Jeep Grand Cherokee vehicles manufactured February 11, 2004, through March 9, 2010; and 2006-2010 Jeep Commander vehicles manufactured January 31, 2005, through March 10, 2010. A transfer case electrical failure may result in an unintentional shifting of the transfer case into the neutral position.

CONSEQUENCE:
If the vehicle shifts into neutral, it may roll away increasing the risk of a crash or personal injury.

REMEDY:
Chrysler will notify owners, and dealers will reflash the final drive controller which governs the transfer case, with new software, free of charge. The recall is expected to begin in June 2013. Owners may contact Chrysler at 1-800-247-9753. Chrysler's recall campaign number is N23.

NOTES:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.


I'm reporting this comment as:

Reported comments and users are reviewed by Autoblog staff 24 hours a day, seven days a week to determine whether they violate Community Guideline. Accounts are penalized for Community Guidelines violations and serious or repeated violations can lead to account termination.


    • 1 Second Ago
  • 38 Comments
      Cruising
      • 1 Year Ago
      Parking brake is your friend, use it always.
        BG
        • 1 Year Ago
        @Cruising
        I suspect many drivers of automatic transmission have absolutely no idea what a parking brake is. They just mash the lever into "P" and go off to the mall or house.
      Peter_G
      • 1 Year Ago
      Am I missing something here? "An Associated Press report says that Chrysler had "found cracks in a circuit board that turns the four-wheel-drive system on and off." So exactly how is a software flash supposed to fix a cracked circuit board?
        wilkegm
        • 1 Year Ago
        @Peter_G
        Possibly, the crack is on the input side, rather than the control side. The re-flash could require a brake-apply signal to shift, preventing an erronious shift to N. Sounds like a great way to cover their ass w/o actualy fixing much of anything. Sooner or later I would guess that thing will stop working alltogether.
          clquake
          • 1 Year Ago
          @wilkegm
          A software fix can never adequately address a hardware issue (Civic Hybrid, Focus ST - LSD). This is their way of saving cash instead of fixing it properly.
        Norman Crawford
        • 9 Months Ago
        @Peter_G
        Understanding this sort of thing, they probably came up with a way to reroute the signals through none cracked circuits. But that evidently causes other signal issues stsrting with losing low 4wd. Not to mention front differential lock. turning the ESP off helps unlock the front differential. Go figure.
      SloopJohnB
      • 1 Year Ago
      IF you set a functioning parking brake before you shift out of drive into Park, the vehicle won't roll away. Further, it will be easy to select Drive or Reverse when you start out again if you select one BEFORE releasing the parking brake. It. Ain't. Rocket. Science.
      Christina Snyder
      • 10 Months Ago
      We just had the recall "work" done and now we cant drive the 06 Commander at all! We cannot get it OUT of four wheel drive. We have had NO problems with it in the last five years. Now that the so called work was done on the recall we can't drive it! Got a call into the Jeep dealer and will be on the phone first thing in the morning!
      Mike
      • 10 Months Ago
      Cracks in the ckt board and they flash a computer? The dealership did mine and now I do not have 4 low.
      up.yours
      • 1 Year Ago
      Oops! More needless technology farts...
      JJ
      • 1 Year Ago
      Jeep Commander, i was very excited when the first pics came out, I cant believe that I forgot that jeep ever made the thing. Glad that they didn't forget about it and bothered and issued a recall.
      jan
      • 1 Year Ago
      You devil advocates talking crap downgraded Jeep. I drove my fourth Jeep for an average mileage of 150,000 km and never experience breakdowns. Even 4x4 for 1/3 of that mileage. But boy o boy, i cannot say that from my ML Merc, Toyota Cruiser or Chevy. One breakdown after another.I do not think you pessimist ever owned a Jeep!!Shame on you!!!!
        Norman Crawford
        • 9 Months Ago
        @jan
        I have owned many a jeep, many. But the grand cherokees have been maintenance nightmares since 2000. Chrysler went cheep with substandard parts on that model. I gave it a couple years and gave them another shot with the 2005 grand cherokee. Ok. A pc board gets cracks. That should be fixed with a new pc board not a software work around that kills the 4wd low among other issues. The used a virus to fix a bug and they know it. But at a grand or more per vehicle to fix it with 500k vehicles, Chrysler is not interested, so it seems. My 2013 wrangler great. 1984 CJ great. 1984 grand wagoneer great. 2000 wrangler great. 1999 wrangler great. 2000 grand cherkee junk. 2002 grand cherkee junk. 2005 grand cherkee was great. But after doing the N23 recall, JUNK.
      Scooter
      • 1 Year Ago
      I don't know man, if my Chrysler rolled away, I'd probably be happy. (Proud non-Chrysler owner)
      zenatic
      • 1 Year Ago
      nowadays there are many recalls from many manufacturers , if you go back to 60's , 70's and 80's you will never see any recalls, because in old days they were taking care of quality but now they taking care of profits only. !!!
        StugotsElf
        • 1 Year Ago
        @zenatic
        There are so many recalls nowadays because of the fear of class action lawsuits. But stick with the quality delusion if that suits your world view.
      Hypermike
      • 1 Year Ago
      Fix the cheap door handles! It's a death trap!
        jdmaxgross
        • 1 Year Ago
        @Hypermike
        Totally agree on the door handles. We have a mint condition 2005 Grand Cherokee Limited...and the two right door handles have just fallen apart...the autimatic shift cover on the shifter also broke. I have read hundreds of issues now from consumers like us...Chysler has done nothing. In fact they want $650 for each door panel and you have to buy the complete console for the shift cover at a mere $750. Very sad it will take an accident where as the person on the inside cannot open his door and perish....That lawsuit I can say will be epic! Chysler get smart and recall and replace the door handles!!!! Jim, Ft Worth, TX
        Shaun Mymudes
        • 1 Year Ago
        @Hypermike
        Amen, took the words right out of my mouth! How do they get away with death trap disintegrating inside door handles that they want $2,400 to fix, with no guarantee it won't happen again in a few years???? 2005 GC was my fourth and last jeep! BTW, if you are thinking of buying a Jeep, check out the drug and alcohol use of their employees on their breaks as captured by the local Detroit news. Chrysler even hired the workers back after they were eventually fired. Great company!!!!!!
      usrt66
      • 1 Year Ago
      I always thought ALL Jeps were rollover risks due to their inherent higher center of gravity. Nature of the beast. They sit higher than normal and are designed to go off road so need more ground clearance to go over obstacles. Buy a Jeep, your choice, but its the risk you take.
        SuicycO
        • 1 Year Ago
        @usrt66
        The recall isn't for roll "over" risks, but for roll "away" risks....meaning that the vehicle may shift itself into neutral on its own upon start-up causing the potential for the vehicle to "roll away" from its original stationary position....just thought I would clarify that for people.
        closer1028
        • 1 Year Ago
        @usrt66
        It's "Rollaway" risk that the vehicle will roll out of "Park" into "Neutral" not a Rollover risk.
    • Load More Comments
    Advertisement
    2015 Jeep Grand Cherokee
    MSRP: $29,995 - $64,595
    2014 Jeep Grand Cherokee
    MSRP: $29,495 - $64,380
    2013 Jeep Grand Cherokee
    MSRP: $27,695 - $60,295