Unless we're talking about tires used for specific conditions (snow, summer, off-road, etc.), we imagine most new car buyers don't think twice about the rubber on their ride. J.D. Power and Associates does, and it recently rated consumer satisfaction for the top tire brands in various vehicle segments, and it found that Michelin was consistently at or among the top-satisfying tire brands. As a part of this study, it also found some interesting data regarding two growing types of tires: run-flat and low-rolling resistance.

Both of these tire types are used in different ways in an attempt to improve the fuel economy of modern vehicles, but there are also some draw backs involved. Run-flat tires help automakers shave precious pounds from a car's curb weight by removing the spare tire, but on average, J.D. Power says owners replace these tires twice as often as regular tires. The problem with low-rolling resistance tires might have to do more with marketing than anything else, as the study suggests that most consumers just don't understand how these tires benefit them and what compromises must be made.

The study didn't mention price, but generally speaking, run-flat and low-rolling resistance tires also cost more to replace than standard tires – even worse, run-flats often need to be replaced in pairs, according to the study (note: we recommend changing all four tires whenever possible, run-flat or no). Scroll down to read more about the study including the various scores each tire manufacturer received.
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J.D. Power and Associates Reports: Automakers Turn to Tires to Help Reach CAFE Standards for Fuel Efficiency, Despite Customer Concerns with Run-Flat and Low-Rolling Resistance Tires
Michelin Ranks Highest in Three Vehicle Segments; Pirelli Ranks Highest in One

WESTLAKE VILLAGE, Calif., March 28, 2013 /PRNewswire/ -- Satisfaction is declining among customers whose vehicles are equipped with run-flat or low-rolling resistance tires as part of automakers' efforts to improve fuel efficiency, according to the J.D. Power and Associates 2013 U.S. Original Equipment Tire Customer Satisfaction Study,SM released today.

As automakers explore all options to meet the Corporate Average Fuel Economy (CAFE) standards, they are increasingly looking at the effect of tires on fuel consumption. Two key tire-related actions automakers are taking to improve fuel efficiency are equipping vehicles with run-flat tires in lieu of a spare tire and using low-rolling resistance tires. While potentially improving fuel efficiency, both products are falling short of customer expectations in terms of satisfaction with their tires.

Run-flat tires are primarily being used on luxury and performance sports vehicles. In both instances, overall satisfaction with tires is lower when vehicles are equipped with run-flat tires, compared with when they are equipped with standard tires.

Overall satisfaction among owners of luxury vehicles with run-flat tires is 728 (on a 1,000-point scale), compared with 739 among those who own luxury vehicles with standard tires. The gap is even more pronounced among owners of performance sports vehicles, among whom overall satisfaction is 665 with run-flat tires vs. 732 with standard tires.

Part of the gap in satisfaction is due to the necessity of having to replace run-flat tires more frequently, compared with standard tires. Nearly one-third (31%) of customers whose vehicle is equipped with run-flat tires have had to replace at least one tire, compared with just 19 percent of those whose vehicle is equipped with standard tires. In addition, customers with vehicles equipped with standard tires replace their tires after an average of 22,559 miles, more than 6,000 miles beyond the average life of run-flat tires.

"Automakers are trying to reach the next level of fuel economy, and are looking to their suppliers-in this case, tire manufacturers-to help them get there," said Brent Gruber, director, global automotive division at J.D. Power and Associates. "The challenge is doing this while finding tires that meet customers' expectations. Run-flat tires are not currently meeting those expectations."

Customers with vehicles equipped with run-flat tires are nearly twice as likely as those with vehicles equipped with standard tires to have to replace a tire due to a flat or blowout. Run-flat tires cannot be repaired and often need to be replaced in pairs rather than as a single tire.

"Owners of performance sports cars with run-flat tires say they 'definitely will' recommend their tire brand to friends and family only half as often as those whose car is equipped with standard tires (14, respectively)," said Gruber. "That has a potentially tremendous financial impact on tire manufacturers."

Consumer Insights and Social Media Research

The study also finds that customers often express apprehension regarding low-rolling resistance tires. Research conducted by J.D. Power's Consumer Insights and Strategy Group to track social media activity surrounding these tires finds that many consumers are concerned that equipping low-rolling resistance tires on their vehicle means compromising traction and durability in exchange for better gas mileage. Additionally, these consumers perceive that automakers select the best type of tires for their vehicle and, thus, they are apprehensive about straying too far from the original selection. While consumers ultimately conclude that low-rolling resistance tires may improve fuel efficiency, they are confused and concerned regarding the associated sacrifices.

"While the marketing of low-rolling resistance tires has primarily focused on fuel efficiency, tire manufacturers may also benefit from advertisements that help educate consumers about the traction and dependability of the tires," said Gruber. "Consumers don't fully understand the benefit of low-rolling resistant tires. They believe they are forfeiting important aspects of tire performance by opting for low-rolling resistant tires, yet don't know how much improvement in fuel efficiency they should expect in return."

Overall Satisfaction and Quality

The study measures tire owner satisfaction in four vehicle segments: luxury, passenger car, performance sport and truck/utility. Satisfaction is examined in four factors: tire wearability; tire appearance; tire traction/handling; and tire ride. Rankings are based on owner experiences with their tires after 2 years of vehicle ownership.

Overall satisfaction with original equipment tires is 686, unchanged from 2012. Satisfaction increases in three of the factors, while tire ride satisfaction decreases by six index points year over year. Overall satisfaction is highest in the luxury segment, with an average score of 738, followed by the performance sports segment at 728 and the passenger car and truck/utility segments tied at 676.

For a fourth consecutive year, customers are experiencing fewer problems with their tires. On average, customers report 74 problems per 100 (PP100) vehicles, an improvement from 76 PP100 in 2012 and 84 PP100 in 2011. The most frequently reported problems are road hazard/punctures, slow leaks, excessive road noise and fast tread wear. Overall satisfaction is 135 points lower among customers who experience a specific tire problem than among those who do not experience any problems (748 vs. 613, respectively).

KEY FINDINGS

In 2013, customers report fewer problems with their original equipment tires for the fourth consecutive year.
Customers with run-flat tires are twice as likely to have to replace their tires as are those with standard tires.
Customer satisfaction with their original equipment tires averages 686, unchanged from the 2012 study. Satisfaction is highest (738) in the luxury vehicle segment.

Highest-Ranked Tire Manufacturers

Michelin ranks highest in three of the four segments: luxury (775); passenger car (729); and performance sport (751). Pirelli ranks highest in the truck/utility segment (737).

The 2013 U.S. Original Equipment Tire Customer Satisfaction Study is based on responses from more than 30,835 new-vehicle owners who purchased a 2011 or 2012 model-year vehicle. The study was fielded between October and December 2012.

Customer Satisfaction Index Ranking / J.D. Power.com Power Circle Ratings
Luxury Segment
(Based on a 1,000-point scale)

Michelin 775 / 5
segment avg 738 / 3
Continental 725 / 3
Dunlop 717 / 2
Goodyear 715 / 2
Pirelli 712 / 2
Bridgestone 704 / 2


Customer Satisfaction Index Ranking / J.D. Power.com Power Circle Ratings
Passenger Car Segment
(Based on a 1,000-point scale)

Michelin 729 / 5
Pirelli 712 / 4
Goodyear 689 / 4
Firestone 688 / 3
segment avg 676 / 3
Dunlop 662 / 3
Continental 653 / 3
Bridgestone 651 / 2
Hankook 645 / 2
Nexen 641 / 2
Kumho 632 / 2
Yokohama 618 / 2
Toyo 608 / 2


Customer Satisfaction Index Ranking / J.D. Power.com Power Circle Ratings
Performance Sport Segment
(Based on a 1,000-point scale)

Michelin 751 / 5
Pirelli 750 / 5
segment avg 728 / 3
Bridgestone 721 / 3
Goodyear 687 / 2
Continental 644 / 2


Customer Satisfaction Index Ranking / J.D. Power.com Power Circle Ratings
Truck/Utility Segment
(Based on a 1,000-point scale)

Pirelli 737 / 5
Michelin 735 / 5
Bridgestone 690 / 4
BF Goodrich 682 / 3
segment avg 676 / 3
Goodyear 663 / 2
Dunlop 627 / 2


Power Circle Ratings Legend:
5 – Among the best
4 – Better than most
3 – About average
2 – The rest

About J.D. Power and Associates

Headquartered in Westlake Village, Calif., J.D. Power and Associates is a global marketing information services company providing forecasting, performance improvement, social media and customer satisfaction insights and solutions. The company's quality and satisfaction measurements are based on responses from millions of consumers annually. For more information on car reviews and ratings, car insurance, health insurance, cell phone ratings, and more, please visit JDPower.com. J.D. Power and Associates is a business unit of The McGraw-Hill Companies.

About The McGraw-Hill Companies

The McGraw-Hill Companies, to be renamed McGraw Hill Financial (subject to shareholder approval), is a powerhouse in credit ratings, benchmarks and analytics for the global capital and commodity markets. Leading brands include: Standard & Poor's Ratings Services, S&P Capital IQ, S&P Dow Jones Indices, Platts, CRISIL, J.D. Power and Associates, McGraw-Hill Construction and Aviation Week. The Company has approximately 17,000 employees in 27 countries. Additional information is available at www.mcgraw-hill.com.


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    • 1 Second Ago
  • 158 Comments
      Svartorn
      • 1 Year Ago
      First thing I did to my 2012 MINI Cooper S when I got home was pop off the stock wheels and runflats and put on some real tires. The 6 miles I drove on those runflats was more than enough to assure me I made the right decision.
      Mark_H
      • 1 Year Ago
      I was happy to replace my RFT's with "regular" Michelin's last year. The RFT's wear quickly, ride hard and are expensive, a terrible combo. All this to avoid a twenty pound donut spare in the trunk of a 3,000 lb car?
        pavsterrocks
        • 1 Year Ago
        @Mark_H
        Agreed. I think RFTs are a marketing gimmick, as they provide no peace of mind on long trips.
      William
      • 1 Year Ago
      Large wheel, thin tire combinations give a poor ride.
        BG
        • 1 Year Ago
        @William
        But, they provide that macho cool look that enhances the prestige of the driver of said vehicle. They also enhance the profit margins of the car and tire manufacturers.
      Israel Isassi
      • 1 Year Ago
      .. so we're helping fuel economy by eliminating the extra weight of a spare tire, but replacing all 4 twice as often, meaning that we're using twice as much petroleum products because tires are made of rubber...and if they aren't recycled, then we're filling up landfills more quickly.
        luv2skico
        • 3 Months Ago
        @Israel Isassi

        But it makes soccer moms in California feel good about themselves. They can't be bothered with facts.  Same with wind and solar farms killing raptors. Or solar panels that take more energy to build than they'll ever produce. The Prius's high manufacturing carbon footprint means it doesn't break even until 85,000 miles. Symbolism over substance.

      BlackandMild
      • 1 Year Ago
      Run flats are more expensive, heavier....etc Car manufctures say puting run flats on a vehicle saves the weight of carrying around a spare which is BS! They are just trying to save more money by not including a spare at the same time passing the extra cost of run flats on to us at time of purchase-
        edward.stallings
        • 1 Year Ago
        @BlackandMild
        No, there is a weight savings, and not having to make space for a spare is a big plus for designers, but there is additional unsprung weight with run-flats and they suck in every way. I guess they know you will toss them for normal tires and accept the fact that you are screwed if you are in the boonies when you get a flat. Note to manufacturers: Include a spare.
      throwback
      • 1 Year Ago
      I had run flats on my Mini, never again will I buy run flats. The ride quality is simply awful, especially as the tires get some miles on them. I switched to non-run flats and the it was night and day from a ride perspective.
      gjterranov
      • 1 Year Ago
      There is only one word to describe Firestone tires (made by Bridgestone) - they are CRAP!
      carguy1701
      • 1 Year Ago
      Why is this article accompanied by the image of a wheel on a CTS-V? That vehicle doesn't use LRR or run-flat tires.
      SloopJohnB
      • 1 Year Ago
      Conti Sport Contact DW FTW. Best bargain on the planet for an excellent tire with good-to-great traction wet and dry. That extra 5% for the Michelin Pilots costs almost +80% the $.
        The Other Bob
        • 1 Year Ago
        @SloopJohnB
        I put those on an older Saturn and it was like night and day - way better ride and totally quiet.
        vtecbenz
        • 1 Year Ago
        @SloopJohnB
        I have the DW on my Acura RSX very good tire.
      • 1 Year Ago
      [blocked]
      vvk
      • 1 Year Ago
      One time I ripped my tire sidewall apart while on a family vacation in Canada. It would have taken several days to buy a replacement tire because it was a long weekend and the tire was not available from local shops. It would also have cost a lot of money because these things are three times more expensive in Canada. In addition to tremendous inconvenience and expense, it would mean missing work, school, etc. Luckily, my car was equipped with a matching full size spare wheel and tire. It took only a few minutes to put that on and we continued our trip with no consequences other than the eventual cost to replace the damaged tire. I don't mind spending money to replace poor/cheap/runflat tires that manufacturers install on new cars to save money. I really don't. I don't even mind cars not coming equipped with spare wheel/tire from the factory. I am glad to purchase those separately. What I do mind A LOT is car that don't have a place dedicated to a spare, such as the BMW 3-series. The trunk is small enough that if you put a spare wheel in there, it will become useless as a family car. I HATE that! I despise BMW for doing that!
        pavsterrocks
        • 1 Year Ago
        @vvk
        I completely agree. Have passed on buying a BMW on two occasions for this very reason.
        ksrcm
        • 1 Year Ago
        @vvk
        +100 I really think (seriously) that somebody needs to end up in jail for this. If they don't, there's no stopping all other idiots from doing exact same thing. If you can't get Hans from Muenchen extradited, then send to jail CEO of BMWNA.
      Iselin007
      • 1 Year Ago
      Low rolling resistance in a economy tire is the best for me because high mpg is the goal.
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