Hawaii is taking a novel approach to reducing the average wait time in the state's DMV offices. All five O'ahu locations now feature live webcams showing exactly how many patrons are in line at any given time. Visitors can simply check the office's web site ahead of time to see if its clear to stop in. The system uses cheap cameras sourced from eBay, and the change has helped shorten overall waits to as little as 10 minutes. Officials now offer pre-screening to help visitors make sure they have all the right documents before they get to the counter.

Officials are also working on a new system that will allow patrons to take a number and monitor the line's progress remotely. The hope is that change will let visitors run errands and otherwise make better use of their time. You can check out a local news report on the changes in the video below.
Hawaii News Now - KGMB and KHNL


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    • 1 Second Ago
  • 27 Comments
      Kuro Houou
      • 1 Year Ago
      Another reason to move to Hawaii :) like it needed another haha. Still, smart idea, other states should pay attention.
      2 wheeled menace
      • 1 Year Ago
      I got an idea. Hire 1 more person.
        usa1
        • 1 Year Ago
        @2 wheeled menace
        This is the government you are talking about. You should hire 10 more and there would still be the same backlog.
      Doug
      • 1 Year Ago
      Why do people have to be there at all? Surely not to renew plate stickers in this day and age. Isn't renewal possible online there, and then the stickers are mailed?
      El Matador
      • 1 Year Ago
      It does not take huge amounts of money to make things more efficient. Just good ideas. When I was in college in Oregon, I remember registering my car and getting new plates in a drive-through in less than 15 min. When I was living in Seattle, I never spent more than 20 minutes at a DMV. In addition they have many satellites in groceries stores and shopping malls for simple services. Now, here in CA, they have worked hard to turn every DMV office into the purgatory.
      Dave
      • 1 Year Ago
      Rhode Island does two things: 1. No lines. Take a number like at a deli and sit down. 2. If you are a AAA member, you can renew your license (among other things) at a AAA office.
      nano404
      • 1 Year Ago
      Cool
      Matthew A Clarke
      • 1 Year Ago
      Question: If everyone views on webcam there is no long lines and then decides to go because of no long lines, but it turns out to be a long line because everyone that viewed the webcam thought the same thing and went at the same time. Would that not defeat the soul purpose of it?
      gop.hates.america
      • 1 Year Ago
      @hitupalex \"Have a couple DMV workers get off their asses and walk up to individuals in line to confirm they have all the documents they need.\" Oh wait- I just realized that conservaties are really RETARDED and can\'t read this sentence in the article: \"Officials now offer pre-screening to help visitors make sure they have all the right documents before they get to the counter.\"
        gop.hates.america
        • 1 Year Ago
        @gop.hates.america
        That explains why GOP is against teaching higher order critical thinking skills in schools and colleges.
      hitupalex
      • 1 Year Ago
      This isn't a SOLUTION to the long lines. If your license expires that day you need a license--it doesn't matter if you can see how many people are currently standing in line. How about emulating a tried a true SOLUTION: Starbucks. Have a couple DMV workers get off their asses and walk up to individuals in line to confirm they have all the documents they need. If they do, use iPod Touches to bill them for whatever service they're waiting for.
        hitupalex
        • 1 Year Ago
        @hitupalex
        Oh wait--I just realized. Forcing worker off their chairs is probably not allowed under union rules.
        mikemaj82
        • 1 Year Ago
        @hitupalex
        Starbucks? Dude the waits at Starbucks have been getting WORSE, especially at the one by me since they opened their drive thru.
      Kaphias
      • 1 Year Ago
      Alaska has had this sort of system for quite a while: https://online.dmv.alaska.gov/DMVWebCams/DMVWebCams.htm
      telm12345
      • 1 Year Ago
      This sounds more like they\'re catching up. The one thing Massachusetts got right (considering they have a hard time doing anything right - see T, commuter rail and Big Dig) is that you can actually go to the RMV website and they\'ll give you a relatively accurate wait time estimate. I think that\'s preferrable to a camera... good cheap alternative I guess.
      • 1 Year Ago
      [blocked]
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