• Cadillac CUE integrates interior design with industry-first control and command technologies. It will debut in 2012 in the ATS and XTS luxury sedans and SRX luxury crossover. Shown are the fully reconfigurable gauge cluster, heads-up display, steering wheel controls and capacitive touch main screen.

  • Cadillac CUE integrates interior design with industry-first control and command technologies. It will debut in 2012 in the ATS and XTS luxury sedans and SRX luxury crossover, and features a 1.8 liter storage compartment behind the main system touch screen. The compartment features USB, power and wireless Bluetooth connections for devices and smartphones.
  • Cadillac CUE integrates interior design with industry-first control and command technologies. It will debut in 2012 in the ATS and XTS luxury sedans and SRX luxury crossover, and features a 1.8 liter storage compartment behind the main system touch screen. The compartment features a USB port and wireless Bluetooth connections for devices and smartphones.
  • Cadillac CUE integrates interior design with industry-first control and command technologies. It will debut in 2012 in the ATS and XTS luxury sedans and SRX luxury crossover, and features an 8-inch main LCD multi-touch screen that is customizable to display various menus and system controls.
  • Cadillac CUE integrates interior design with industry-first control and command technologies. It will debut in 2012 in the ATS and XTS luxury sedans and SRX luxury crossover. The vibrant LCD multi-touch screen has large icons similar to multi-touch smartphones but also features haptic touch response and proximity sensing to dim the display when not in use.
  • Cadillac CUE integrates interior design with industry-first control and command technologies. It will debut in 2012 in the ATS and XTS luxury sedans and SRX luxury crossover. The main 8-inch LCD touch-screen display can be fully customized to driver preferences and paired to up to 10 Bluetooth-enabled mobile devices such as smartphones, MP3 players and USB storage devices.
  • Cadillac CUE integrates interior design with industry-first control and command technologies. It will debut in 2012 in the ATS and XTS luxury sedans and SRX luxury crossover. The 3D navigation has day/night modes, travel and traffic information, weather horizons and voice recognition. (Day mode shown.)
  • Cadillac CUE integrates interior design with industry-first control and command technologies. It will debut in 2012 in the ATS and XTS luxury sedans and SRX luxury crossover. The 3D navigation has day/night modes, travel and traffic information, weather horizons and voice recognition. (Night mode shown.)
  • Cadillac CUE integratesinterior design with industry-first control and command technologies. It will debut in 2012 in the ATS and XTS luxury sedans and SRX luxury crossover, and features a large vibrant LCD screen that serves as the central hub for driver and vehicle information and control systems. The customizable menu selections can be configured from the "simple user" to the fully-connected "super user," and grouped by users, devices, functions and favorites.
  • Cadillac CUE integrates interior design with industry-first control and command technologies. It will debut in 2012 in the ATS and XTS luxury sedans and SRX luxury crossover. It features a 12.3-inch reconfigurable gauge cluster (on select models) and offers four selectable displays: Simple (shown), Enhanced, Balanced and Performance, which can mix between vehicle data, entertainment, navigation and 3D vehicle image.
BMW's innovative iDrive was introduced in 2001, and a dozen years later, automakers are still learning hard lessons about what consumers want in their infotainment systems. In response to owner feedback – and a few media drubbings – about the delayed and occasionally fickle responses of its CUE (short for Cadillac User Experience) system, Cadillac has told Wired that it's going to issue an update this year.

Coming for the XTS and ATS, the new software will mean quicker haptic feedback to driver inputs on the touchscreen and the buttons, and snappier responses on screen. Down the road, Cadillac's VP of marketing says that a different mix of screen controls and hard buttons is "something you'll be seeing in the future" – the system is presently a mix of touchscreen-based controls and capacitive-touch switchgear – there are no knobs or physical pushbuttons to speak of, and the omission of both has proven to be a divisive issue among consumers and industry pundits.

Cadillac hasn't provided a date for when the CUE update will be issued, but it has indicated that the service will be performed by dealers, not sent wirelessly.


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    • 1 Second Ago
  • 69 Comments
      Klep
      • 2 Years Ago
      Call me old fashioned, but I will actively seek out cars with knobs for HVAC controls. Nothing is safer than being able to feel for (and discern the position of) a knob without looking away from the road. Even physical buttons that cycle through a series of options are more dangerous because you have to look at them or a screen in order to know what you are selecting. I know capacitive buttons are sleek and all, but they're a great example of how change isn't always actually progress.
      Armchair Economist
      • 2 Years Ago
      Automakers are just really bad at writing software and designing hardware. How can it be that my $300 Nexus 4 smartphone—which weighs as much as a candy bar—is able to give me better driving directions in less time than BMW's ConnectedDrive Professional Navigation System that costs $2,000 and weighs as much as a turkey? Same goes with Cadillac. Fortunately they're all catching up. Starting with Tesla.
        BG
        • 2 Years Ago
        @Armchair Economist
        Lets see: $2000 built-in navigation system with buggy software and high-cost upgrades, or a $120 Garmin that you can upgrade for $50 and can take to another car....
          Tourian
          • 2 Years Ago
          @BG
          We know. There are cheaper alternatives to luxury cars and what goes in to them. You can put that Garmin on a Shwinn.
      XJ Yamaha
      • 2 Years Ago
      Are any of these systems as responsive as say an iPad, Kindle or other tablet? I sat in a new Charger with the big touch screen and thought that while it was cool, why the hell isn't this thing at the level of tablets?
        VDuB
        • 2 Years Ago
        @XJ Yamaha
        That's what I was thinking. Why not use the same processor as tablets.
          Justin Brock
          • 2 Years Ago
          @VDuB
          The lag likely has less to do with the hardware and more to do with poorly optimized coding. Hence why a software update can fix the lag.
          Jerry
          • 2 Years Ago
          @VDuB
          Cost! The touch screens in cars do not cost $750 on the supplier level.
        BB79826
        • 2 Years Ago
        @XJ Yamaha
        It's not all about the processor - the technology in the screen plays a big part in it. And my only explanation is that the system needs to be able to handle a far more wide range in temperatures/humidity than a typical tablet does.
      brgtlm
      • 2 Years Ago
      Car manufacturers need to find the right balance between button happy (some Honda products) and nearly zero hard knobs/buttons (Tesla). Not everything is well served by access/control only on some touchscreen that may have buggy software.
      sckid213
      • 2 Years Ago
      Word in Cadillac owners circles is that updates will start soon, as in the end of this month. Depending on when each owner's car was built, the update will take between several hours to requiring an overnight stay. Owners will get a loaner, a Visa gift card, and a full tank of fuel in their vehicle for their inconvenience. Also the update will supposedly not just address responsiveness, but also introduce some new features and roll out many bug fixes.
      John Ashfield
      • 2 Years Ago
      Touch screens are cool and stuff, but why not have the HVAC and volume/tuning knobs stay as knobs? The issue with a touch screen of any sort is that you have to LOOK at it. Car manufacturers of any sort should know this. Touch screen for nav/music/other functions... sure. But hvac on a touch screen is really annoying. Oddly enough, Chrysler has a great touch screen set up.
      VL00
      • 2 Years Ago
      CUE is absolutely pathetic - hiding things on the screen until your hand gets close? Why? Why don't these manufacturers realize that they're horrible at this and outsource it???
        VL00
        • 2 Years Ago
        @VL00
        PS Home stereo receivers got rid of all the knobs years ago - and then the volume knob came back because its the best possible interface. Jesus, show some intelligence and learn from other people's mistakes.
          merlot066
          • 2 Years Ago
          @VL00
          MyFord Touch and CUE still have dedicated volume switches on the steering wheel. Passengers should have no problem using a touch slider and the driver shouldn't be taking their hands off the wheel if there is a perfectly good switch they can use.
          VL00
          • 2 Years Ago
          @VL00
          Yes, because we all keep our hands at 10 and 2 at all times, right? If I want to rapidly turn down the volume, nothing beats a knob, its the perfect interface, no reason to change it.
        muspod
        • 2 Years Ago
        @VL00
        Because GM are fools. They don't build and test them. they just throw it on the wall and see what sticks. This didn't stick.
      Alex
      • 2 Years Ago
      I will never buy a car that doesn't have any knobs. What's wrong with knobs!? Touch buttons, I think its actually more tacky than anything! Give us buttons and knobs that have a high end feel and I'll be happier.
        Duke D.
        • 2 Years Ago
        @Alex
        see here is an example of someone set in your ways, if you dont mind, how old are you roughly?
      Lucky Vanos
      • 2 Years Ago
      There's nothing wrong with the CUE it was designed with the 70+ silver fox's reactionary times in mind that buy Crapillacs.
      yoonwolf
      • 2 Years Ago
      these cars are expensive; therefore, i can't afford them most importantly, Hyundai Accent is more efficient then these.
      Db
      • 2 Years Ago
      What no one seems to be commenting on (at least that I can see) is that Cadillac is responding quickly to an obvious problem with their CUE system. We can talk for days about the pros/cons of screen interfaces and such in automobiles, but it is refreshing to see Caddy moving quickly to make the system more effective for current owners of their vehicles, as well as those who might purchase them in the future. Hopefully the updates will improve the systems response. Kudos to Cadillac for listening and responding quickly.
        Eta Carinae
        • 2 Years Ago
        @Db
        I think that so much people want Cadillac to fail......that anything negative that araise is inflated pass the good they are trying to do......when Cadillac found out about the shoty manual transmission Cadillac responded quick and is working on fix, but all people see is and bring up is the past Cadillac (catera, cimmaron, etc.)
          Eta Carinae
          • 2 Years Ago
          @Eta Carinae
          @jerry yeah......I don't think there was a problem with the ATS......it is a phenomenal car....they just needed to find "something" wrong with it...
        Tourian
        • 2 Years Ago
        @Db
        I think a some preproduction cars had shifters that the press didn\'t like but Cadillac promised a fix before retail units arrived. Looks like they were true to their word.
      Street King
      • 2 Years Ago
      How many blunders is this now for Akerson? Is it not apparent to the GM board yet that this guy is clueless when it comes to running a car co?
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