When Pontiac, Hummer and Saturn were killed off, at least current owners never had to question where they would have to take their vehicle in case it needed to be serviced. The same couldn't be said for Saab owners... until now. General Motors and Saab Automobile Parts North America (the remaining entity of the bankrupted automaker) have signed an agreement that provides 179 service centers to current Saab owners to receive factory-trained technicians and official Saab replacement parts.

These warranty service providers will have all the tools, training and parts to maintain and repair Saab vehicles, and they will also have access to a technical assistance center for the technicians. Next year, SPNA will also set up a customer assistance center, which will likely be most useful in helping current owners find repair shows, as well as a program called Saab Secure to give added service support to owners of late model (2010 and 2011 model year) Saab vehicles. Finally, to make sure customers have a sufficient parts supply to keep their cars on the road, SPNA operates out of a 153,000 square foot warehouse in Michigan that has the ability to ship more than 3,000 parts orders per day.

GM's official press release on the agreement is posted after the jump.
Show full PR text

Saab Automobile Parts North America and General Motors Company Enter Warranty Services Agreement
  • Covered owners can now take their Saab vehicles to any of the 179 SPNA Warranty Service Providers to have warranty work performed
  • Agreement commenced December 17, 2012
  • Technical and Customer Assistance support will be offered to ensure Saab expertise is available in North America

DETROIT, Dec. 21, 2012 /PRNewswire/ -- Saab Automobile Parts North America (SPNA), the exclusive provider of Saab Genuine Parts and Accessories to the U.S. and Canadian markets, and General Motors Company (GM) have entered into a Warranty Services Agreement that authorizes SPNA to provide warranty administration and related services through Saab's network of Warranty Service Providers for model year 2009 and prior Saab vehicles still covered under the GM limited warranty. The agreement permits Saab owners the opportunity to have their vehicles repaired by Saab factory trained technicians using Saab Genuine Parts by a nationwide network of Warranty Service Providers.

Tim Colbeck, President and CEO of Saab Automobile Parts North America, said: "Our agreement with General Motors is an important step in supporting Saab owners in North America and ensuring they have access to Saab Genuine Parts, service programs and technical support for years to come."

The transition of warranty administration services from GM to SPNA commenced on December 17, 2012. Geographically, the agreement covers all of the United States and Canada. It will not affect GM's original manufacturer limited warranty coverage. All scheduled maintenance, roadside assistance, loaner vehicle allowances and Certified Pre-Owned coverage remain in effect.

Saab Warranty Service Providers will have a Saab dedicated claims processing team and access to technical experts to assist with the timely completion of necessary maintenance and repairs. To ensure Saab expertise is available in North America, the agreement calls for a Technical Assistance Center (TAC) to be established. The TAC line will be available to all Warranty Service Providers requiring technical support from the SPNA team of experts. The Saab Warranty Services Agreement provides for the best overall customer ownership experience.

The agreement also calls for the establishment of a North America Customer Assistance Center (CAC). All Saab owners will benefit from the CAC which will be available for customer facing interactions early next year.

In addition, SPNA will be launching their Saab Secure program in early 2013, providing limited service support to model year '10 and '11 owners.

Saab Automobile Parts North America commenced operations in June 2012. The company is headquartered in Michigan and is responsible for the warehousing, distribution and sale of Saab Genuine Parts and Accessories for all Saab vehicles in the United States and Canada. The company distributes parts and accessories from its 153,000 sq. / ft. warehouse through its nationwide network of Official Service Centers and Warranty Service Providers. With over 50,000 part numbers and over 70,000 parts, the company can ship over 3,000 order lines each day.


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    • 1 Second Ago
  • 19 Comments
      Travis C. Vasconcelo
      • 2 Years Ago
      What a great holiday gift to the thousands of Saab owners here in America.
      richardhelmes
      • 2 Years Ago
      I guess your experience with warranty repairs and other just depends on who you go to and the relationship you have with your dealer. I have a 2009 Pontiac G6 and so does my daughter, and neither of us have had problems getting service or repair. In fact, her aibag light came on recently and the repair was going to be expensive and they agreed to warrant the work under their goodwill policy even though it was out of warranty by nine months. Quit perpetrating the myth about GM vehicles being junk when you have no real-life experience with them. I've owned them for over 25 years and all in all most have been great.
      sinistro79
      • 2 Years Ago
      Saab was always a niche player in the American automotive market and the buyers of these vehicles always took with their purchase. Government Motors didn't have to do this for Saab...they could've passed the buck to what's left of Spyker or just sold off the company to the Chinese in which case all of your parts would've been made in China instead of being Saab Genuine Parts. Thank you, Government Motors. You are truly taking one for people, just as you should.
        saabyurk
        • 2 Years Ago
        @sinistro79
        I'm not sure what you mean when you said GM didn't have to do this. This agreement only affects SAABs sold with GM warranties, before the sale to Spyker. GM is legally bound to honor these warranties because the warranty was a contract between GM and the buyer. The only effect this has is to allow these SAAB owners to also go to SAAB authorized centers outside of GM, and SAAB Parts does all the administration. I think GM still pays for the warranty repairs.
        talari
        • 2 Years Ago
        @sinistro79
        If GM didn't have to pay, they wouldn't. I used to own nothing but GM and I know they'll do anything to get out of taking care of their problems. I want GM to succeed but I don't want anything they're dumping.
          bxbomber15
          • 2 Years Ago
          @talari
          What you said far from the truth. I work at a GM dealership and GM bends over bacwards for their customers. You may have had a bad experience at a GM dealer but remember each dealership is independently owned. You have the right to contact customer service if you feel the dealer has not done the right thing. And from many years experience there are two sides to every story. Not saying this is you, but some customers have completely insane demands.
      vtmichaelb
      • 2 Years Ago
      Your in good hands, GM are experts at fixing junk cars! After all they build more of them than anyone else.
      jbear10024
      • 2 Years Ago
      The best new car I ever bought was a SAAB, back when it was still owned & marketed from Gutenburg, Sweden. I ordered the vehicle & a couple of months later it was delivered to me in Belgium where I was staioned, The dealer gave me at least one hour of complete instruction on the car, bumper to bumper. Then opened the hatch & there was a dozen red roses, a bottle of champaign & the catalitic converter to be put on when I returned to the States. When the time came, Saab took the car on their transport ships to Baltimore, where 2 wks. later I was able to pick it up & drive it here in the states, with zero port fees at all. NO ONE makes cars & treated their customers better than Saab. I could have also gone to Gutenburg by train/ferry & picked it up myself, but chose to have it delivered to me in Belgium. It was depressing when GM purchased the company. Everything changed. It would have been wonderful if Saab would have sold to some other European country/car maker. Heck, even to VOLVO, who's factories & headquarters is across the street from Saab in Gutenburg. Well, it was back then. The craftsmanship of the Saab went severely downhill when an American company owned it. Gone were the flowers, champaign, etc. Now it's run into the ground, gone........except to fight with GM over having to own up to paying warranty coverage. I've owned a couple of older, crappy, used GM cars since the 70's. NEVER again would I purchase one new or used. Currently I drive a Dodge SUV & have not been this pleased to own a vehicle since I owned the Saab. Now it's a museum piece like so many GM cars are, still driving the roads ..........sometimes. GM has been seen along many of our roads with broken cars sitting on the side of the shoulder. Now here it is xmas morning & i know there won't be a Saab under my tree. At least I can say I owned one & loved the entire experience. Santa........if you're listening...........?
      lockworks07
      • 2 Years Ago
      An no other car needs a warranty more than a Saab.
        Jon
        • 2 Years Ago
        @lockworks07
        Care to make a factual statement? My 2010 9-5 has 45k on it and other than a leaking coolant line off the turbo (noticed at delivery and repaired within a week of me buying it) it hasn't had a single issue. My 2005 9-5 had a module fail (the one that controlled the rain sensing wipers) and needed an ignition module over the course of 95k miles. Previous models I've owned have been similar. My 91 9000 turbo has 340k miles on it and is a reliable daily driver.... They may require more tinkering than some cars, but they aren't bad, especially when comparing to cars of similar tech and performance levels.
      Bonnie
      • 2 Years Ago
      Here's hoping that Chevrolet (GM in general) treats the SAAB owners better than they treat the Saturn owners! Because the Saturn owners are treated like the unwanted child when it comes to service but Chevroet seems to send us a lot of mail telling/asking us to make our next purchase a Chevrolet.
      miner554
      • 2 Years Ago
      Ah ha ha ! Saying they are going to honor it and doin the work ? Well thats TWO different things !
      • 2 Years Ago
      [blocked]
      bundies
      • 1 Year Ago
      I own 3 Saab's now I'm finding out that some parts are just not available. If you loose a key they have no blanks and must sell you an ignition switch which can cost in excess of $1100 without install. Reminds me of the Volvo P1800 I owned. It had a one year master cylinder in 1968. It was built by a contractor and when production was over the contractor went out of business. By 1974 there were no new master cylinders available and Volvo had no intentions of building them. Luckily I was able to rebuild mine but ran into many cars that had been DOA for months. I am replacing my 9-5 with a CTS. My wife already is complaining that its not as comfortable as the 9-5 and has half the room in the trunk as the 9-5. But what I notice is Cadilac stole alot of technology from the Saab. Heated and air conditioned seats were in our 2002 9-5, Cadilac around 08. many other small items were Saab before Cadilac. Reminds me of BMW buying british motor corp so they could steal range rovers 4 wheel drive design for there X3, X5 etc. Then after they drained the tech they dumped everything but the mini. Saab's problem was it was over priced for its flash factor. It was well worth the price but buyers buy on appearence. It didn't look like (our 2002 listed for $44K) (our 2004 listed for 38K) But it was the tank car. Our Daughter hit a concrete abutment after being run off the road at 65 mph in a 1999 9-5. She came out of the car yelling and screaming at the guy who ran her off the road totally uninjured. The cop who saw the accident wanted to know what kind of car it was. My wife was hit in our 2004 in the right front by a Maxima. The Maxi folded up like a cheap suit and left the engine in the passenger compartment. The Saab had a bent fender and hood and was driven home. Saab's had twice the metal in them as their contemparires. Although not flashy their interiors were very sturdy and roomy more then I can say about the CTS. Like jap cars with paper thin rotors and tin for bodies people buy on appearence not value.
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