• Nov 29th 2012 at 4:37PM
  • 7
John Krafcik, Hyundai's CEO of North America, speaking ... John Krafcik, Hyundai's CEO of North America, speaking at the Los Angeles Auto Show. (Hyundai)
So, even though Hyundai made a pretty big blunder with its fuel economy figures on the majority of its 2012 and 2013 Hyundai and Kia models, Hyundai CEO John Krafcik says owners are pleased with the way Hyundai is handling the matter.

"It's difficult to put a number on satisfaction programs like this one, but right now all I can tell you is that 90 percent of those people who have visited our dealerships for verification of their odometer reading are really satisfied with the reimbursement," Krafcik said at the Los Angeles Auto Show this week.

About 35 percent of the cars Kia and Hyundai have sold since 2010 had misstated fuel economy numbers, which amounts to approximately 900,000 vehicles. They plan to reimburse affected car owners with debit cards.

The reimbursement checks are based on how many miles are on the car combined. The majority of cars will lose just 1 mpg, so for an owner who drove 15,000 miles will get about $88, according to Autoblog.

The news came out after the EPA audited the figures. The EPA only tests about 15% of the auto manufacturer's claims on mpg numbers. The most-affected vehicle is the Kia Soul, which dropped from 35 mpg to 29 mpg.

Current Hyundai owners may not be bothered too much by the news, but Edmunds.com says new car buyers say they're less likely to shop a Hyundai or Kia car because of the snafu. But Americans have notoriously short attention spans, so it's possible that number will bounce right back up.

"This whole episode has obviously been a really difficult one for all of us at Hyundai," Krafcik said. "We've had a goal of being a fuel efficiency leader in this industry, and while this situation seems to work against that cause."

The issue opens up an opportunity for Honda to steal some Hyundai customers, said Jake Fisher, director of auto testing for Consumer Reports.

"If anyone has a question in their head about Hyundai, they're going to turn to Honda," Fisher said.


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    • 1 Second Ago
  • 7 Comments
      • 2 Years Ago
      I'm not so sure people are satisfied with the hyundai MPG reimbursement program. They are offering me $16 per 4000 miles. that's $4 per 1000 miles. My MPG average has dropped from a 35 MPG rating to 33MPG. My actual out of pocket cost is .09 cents per mille. A 2 MPG difference would be $720 for 4000 miles. What Hyundai is offering is an insult. I would take no less than $90 per 1000 miles.
      • 1 Year Ago
      Parenti's book, "Inventing Reality," strikes again. This is baloney. I bought a 2013 Elantra based on mileage that Hyundai lied about to the EPA. The "settlement" is pro-business and when I expect 28 or 29 mpg city driving but get 21 to 23, They're lying again. No one in their right mind would be content with this. Buying back this piece of garbage is the only thing that would make me happy. They lie. We lose. Marketing is great ... they could market a pig with wings at this point and if reviews support it, it would "fly." This is the worst experience I've ever had with the worst company and dealership I've ever used.
      • 2 Years Ago
      What irks me about the whole situation is that Hyundai has not provided any "official" notification of the program to me, an owner of a 2011 Elantra. If a friend had not told about reading a news report online I would not have googled it and known anything about it. To make matters worse, I had my car in for service at the dealership last week and they did not say a word about it. I find that curious since they are the ones that are supposed to verify the mileage! I suspect that Hyundai is trying to keep this as quiet as possible. I have to wonder how many owners are not aware of it. Their response, to me, is lacking substance.
      • 2 Years Ago
      until I saw the check which said $8075, I did not believe that my brother was like actually bringing home money part time from there pretty old laptop.. there best friend started doing this for less than eleven months and as of now repaid the dept on their home and bought a brand new Citroën 2CV. I went here, http://www.Cloud65.com
      • 1 Year Ago
      Purchased a '12 Sonata Hybrid (35 City & 40 Hwy) and cannot get close to either. Found that hybrid does not function when speed gets above 65-70, so mileage is < 35 on Hwy and < 27 in city. When trading it in we lost again due to publicity. We have lost more than the $50.65 we received for the mileage we submitted. We should each sue and make them go to court for each of us!
      • 2 Years Ago
      i took a big loss on this mpg issues due to the fact that when i bought my 2013 hyundai accent the car was 18700 and now it's 16800 $ so basicly their price is dropped and my car value also dropped... i would had make a different choice of buying a car if i were to know the mpg is different i would have got me a prius c instead which is also at the same price and a better mpg. So now i'm stuck with a car that had a higher cost of gas.. and what they re paying me is no where near what i loss out of. And their process of getting a reimbursement is so hassle... u have to bring your car to hyundai dealership which is about an hour drive from me ( and 1 hour back ) on my day off to get your odo verification. that 's the only way to get your chump chain back... so the cost of me driving there is probably 20 $ in gas to try to get 18 dollars back... it doesn 't make sense at all..
      us118
      • 2 Years Ago
      how about the knocking noise coming from the engines of the 2010-2012 santa fe v6 and kia sorento's and not to forget the alignment issues.. there are problems with them
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