There is no doubt that Ford has had its hands full fielding complaints with its MyFord Touch and MyLincoln Touch systems these days, but looking to keep its customers happy, Ford is once again upgrading its infotainment systems and extending the warranties. Despite having just sent out updates for its systems back in March, Automotive News says that customers are still complaining about the speed and ease of use.

Vehicles with MyFord Touch will now get a five-year, unlimited-mile warranty, while the MyLincoln Touch will have a six-year, unlimited-mile warranty. Previously, the systems were covered under basic warranties (three-year, 36,000-mile for Ford and four-year, 60,000-miles for Lincoln).

What is being referred to as "version 3.5" for the MyFord Touch and MyLincoln Touch systems will be mailed out (or downloaded) next month for owners of cars without navigation and in January for cars with nav. Owners of hybrids, plug-ins and electric vehicles will get the update sometime in the first quarter of next year.

The update is said to improve voice recognition and navigation functions.


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  • 27 Comments
      pickles
      • 2 Years Ago
      Ford, I've got two words for you: Buttons. Knobs.
      Hanson Bro
      • 2 Years Ago
      MFT is a god-send. Those who rail against it : - Have never used it - Don't buy/drive/like Ford - Are low-tech types (how else could they say it's too complex?) - Are Apple lovers
        Tom
        • 2 Years Ago
        @Hanson Bro
        You're right, Apple lovers would hate it. Apple makes some of the most intuitive and elegant devices and software available, two things that MFT is not. I'm able to admit this as a pretty big Apple critic. Get your head out of your rear- end.
          Diz
          • 2 Years Ago
          @Tom
          Do you own a Ford with MFT or are your comments coming out your ass? Second hand stories don't count. I've owned and used it for 18 months, a claim that I'm sure you can't match. It is a transformative interface. Were their issues with V1? Of course. But the V2 upgrade has eliminated every single bug encountered previously. Apple's Siri in Chevy's? Can't wait to see how that goes. I'm sure that any problems will be excused, because Apple never makes mistakes. Finally, "elegant" is a word that should never appear in a car website.
          XJ Yamaha
          • 2 Years Ago
          @Tom
          I am impressed with the MFT system, and I love my iPhone. I guess i'm retarded.
        foxtrot685
        • 2 Years Ago
        @Hanson Bro
        Had a Focus rental for a month and I hate MFT... but I can tell you: I used it for over a month (It did have the update installed) I owned a 2003 Ford Focus for 5 years and loved that thing to peices and would not object to owning another Ford product (sans MFT) Am an electrical engineer Cannot stand Apple products Seriously, some people just genuinely dont like the system and thats okay. This is why we have so many choices in the car world. But I also don't think its fair that people rag on the system but dont provide reasons as to not liking it. One of the things I disliked was the random system updates (crashes) when I was using the navigation to find my way to unfamiliar job sites and once the radio wouldnt turn off even after turning off the ignition and locking the car from outside. Eventually it did but 3 hours later! The focus gives you redundant HVAC controls and I think all models need to have this with MFT, so that was definitely a plus in my book.
        Matthew
        • 2 Years Ago
        @Hanson Bro
        You're talking out of your ass. I've had a Ford Edge for 2 years -- it was the first vehicle with MyFord touch, so I've had it since version 1. It's not complex at all -- I hate CR and other articles that say it is. If they think it's complex, I shudder to think of those people using a microwave. However, MFT is still junk, even after all these updates. And this story's headline is ridiculous -- "second update"??? Give me a break, there have been like 20. Yes, the one in March was big, but this "version 3.5" is just another bugfix release like all the others I've wasted countless amounts of gas installing (because you have to leave the vehicle running for 30-45 minutes while it does the upgrade...not on the battery, engine running). I'm tired of it. I'm a technologist, a software engineer, and I love gadgets. But I paid almost $35k for this car and 2 years later, it still can't do basic things like remember to display my radio preset names, or remember that the radio was OFF before I got on the phone, so I don't want it to turn ON when I hang up! My other car does all the same things that MyFord Touch does (yes, ALL), and does them flawlessly, and has never once needed an update and has never crashed. Meanwhile, Ford continues to patch and patch and patch. If I oversaw the team that developed MFT, they all would have been fired.
      That Guy
      • 2 Years Ago
      They can update this pile of garbage all they want but only when they completely throw the paper weight out and start over will we have a CHANCE of Ford getting it right. Ford should offer free replacement of this fundamentally flawed system with a traditional system that would be FAR less dangerous at no cost to any customer that wants it. Then they may have a chance of saving face. Half-baked updates that just move the same garbage around isn't a solution to anything.
      Neutral President
      • 2 Years Ago
      Touch-based interfaces should be banned from automotive use.
      calikev05
      • 2 Years Ago
      No update can make up for the anemic processor. Ford messed up by using low quality hardware. The only remedy is to get some fast chips in it.
      Stryker Burks
      • 2 Years Ago
      Not to say that there is not problems with MFT but I love mine. Voice command is great. When u use the take your eyes off the road argument this is ridiculous. The only way not to is never adjust anything in your car, ever. MFT does a great job and love they are doing what it takes to please their customers.
      Jesus!
      • 2 Years Ago
      I miss my MFT. Glad they are continuing to update it(like they have much choice). The extended warranty is nice to hear as well.
      Andrew L
      • 2 Years Ago
      They can update it, but the biggest complaint that I have seen is the lack of controls just like CUE. CR will still slam it
        Famsert
        • 2 Years Ago
        @Andrew L
        Really? The biggest complaint about it is about how laggy it is and how it crashes randomly.
          Spartan
          • 2 Years Ago
          @Famsert
          I don't know why you got down-voted, but that was my biggest issue with MFT. It would leave you with a black screen and zero audio or phone capability. It was extremely frustrating.
      Porschetr
      • 2 Years Ago
      Everytime I drive my dad's car with MyLincoln Touch, I have to take my eyes off the road to control the heated seat, because there are no buttons for it.
        SpacemanSpiff
        • 2 Years Ago
        @Porschetr
        Really? Well maybe you could do that before you start driving then. Like you're supposed to. I'll bet there's even a voice command for it.
      al4gg10
      • 2 Years Ago
      At least trying to correct the MFT problems but this should have been done in the development stage, not after putting this system in every car they make !!! The quality control has apparently been given the axe at Ford !!!
      Justin Willcocks
      • 2 Years Ago
      Will it fix the clock? Mild issue, but wildly aggravating.
      mikeybyte1
      • 2 Years Ago
      It sounds to me like they have a hardware problem. There is only so much you can do to speed up response times with software. I am sure future vehicles will have beefier hardware for a faster touch screen. I recently played around with MFT and MLT at the auto show. I was amazed at how difficult it was to change the volume on the dashboard on the Lincoln I sat in. That touch/slide interface was very non-responsive. (Yes you can do it by voice or steering wheel controls, but they have the slider on the dash. It should work.) Ford has started to put traditional knobs and buttons for basic functions on some of their newer lower level cars equipped with MFT. I think they need to take a step back and realize buttons/knobs are good for some basics, in addition to the touch screen. Much like BMW learned with the first iteration of iDrive. That system was 100% knob driven. And a disaster. They learned and now have a slew of buttons around their knob controller. Ford just needs to continue to refine this system. The odd thing is I saw a special that profiled how Ford has this huge simulator where they can monitor how people interact with their dashboards. How could they not realize that some functions - like turning on a seat heater - were simply too complicated?
        merlot066
        • 2 Years Ago
        @mikeybyte1
        I thought the same thing too until I installed Windows 7 on my Windows Vista laptop. Software plays a huge role in performance. And the Lincoln volume and fan sliders were terrible when I tried to use them, hopefully they have some way of fixing them on older models (they work fine in the new MKZ).
        GoldenStateNative
        • 2 Years Ago
        @mikeybyte1
        There is a LOT you can do with software. The processor has to churn through software code to provide the desired feedback/output. If the code is poorly written, and is inefficient (ex. 1M lines of poorly written code when 500K would be better), then you can indeed do a lot with software. In my 2012 Focus, it seems a big piece of the problem is their choice of touch panel technology (it appears to be mutual capacitance instead of projected capacitance - like iPads and iPhones, etc.) combined with poorly written (and tested) software. But bear in mind that the technology requirements for your iPhone and iPad are VERY different than what auto makers can use. The auto range requires a much broader range temperature range both for storage and performance. To some degree, that limits their hardware choices. Not to mention the fact that their design cycles are far longer than the consumer electronics industry. FYI, my 2012 Focus has roller knobs for the seat heater.
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