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MyFord Touch, as it is seen in the 2013 Ford Edge. (Cou... MyFord Touch, as it is seen in the 2013 Ford Edge. (Courtesy: Ford).
Instead of leading Ford into the future, the company's efforts to outfit its vehicles with the latest technology have backfired.

On Monday, Consumer Reports announced the automaker had plunged in its annual reliability survey. Ford ranked 27th out of 28 car brands surveyed. The company's Lincoln brand ranked only one spot better, at 26th overall. It wasn't faulty engines or problematic drivetrains that sunk Ford's reputation.

It was problems with MyFord Touch and MyLincoln Touch, the touchscreen multimedia systems that keep drivers connected on the road.

"Ford had a really bad year this year," said Jake Fisher, the director of automotive testing for Consumer Reports.

Only two years ago, annual survey hailed Ford as a "poster child" of reliability. But Fisher said there were widespread glitches with the infotainment systems, and they weren't minor. He said cars often needed to go back to dealerships and have their car computers rebooted.

More than 20 percent of Ford Explorer owners who filled out the survey reported problems with their vehicles. By comparison, 1 percent of Toyota Prius C owners reported problems. The Prius C was the top-ranked car in the survey.

Together, Ford and Lincoln accounted for 6 of the 10 least-reliable cars named in the survey. The V6 all-wheel drive Explorer was named the least-reliable car.

The survey largely covered cars purchased over the past three years. Because of that, Ford said there's some lag time in charting some of the company's recent improvements in connectivity. At the same time, it acknowledged the problem.

"Our internal data shows that we are improving in these areas, and we expect that will be reflected in next year's survey," Ford spokesperson Mark Schirmer said. "Consumer Reports is hugely important to Ford. You can't dismiss Consumer Reports in any way."



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  • 24 Comments
      Ronald
      • 2 Years Ago
      I would never buy a car from obama/government (GM, Chrysler) motors. Ford is the only American made option and I like them.
      • 2 Years Ago
      I have a new C-Max hybrid and I find NO fault with it in any area. John Wilhelm, Naples, Fl
      rams2973
      • 2 Years Ago
      I have a 97 Taurus and it cost Me a Budlle to Fix plus The Tech at The Ford Dealer Can't fix My A/C.....Never again buy a Ford
      BELTRAN FAMILY
      • 2 Years Ago
      YEAH, NEW MEANING TO: F IX O R R EPAIR D AILY CHEVY MAN I AM!
        Handsome
        • 2 Years Ago
        @BELTRAN FAMILY
        Your wear your poor decisions with pride. Chevy man and a Dallas fan. We could be friends, but I could never respect your judgement.
      travdadngalov
      • 2 Years Ago
      i have a 2012 focus i have to say its not been of serious use to me.. it doesnt work well with my phone or media and thats pretty much why i purchased it.. ford seems unable or unwilling to fix the issues
      rockyglen70
      • 2 Years Ago
      Both being new...I'd rather drive a computer-less 1972 Ford Maverick than a 2012 Ford Focus.
      • 2 Years Ago
      I think Ford does a great job with their product. It's only a software glitch and they have came out with several updates to fix 99% of the issues with MyFord Touch. It's like your PC, cars in some cases are getting too smart for their own good. Ford dropping Microsoft and trying to develop SYNC and MyTouch on their own was a big mistake. They did however fix the problem and teamed back up with Microsoft. For anyone that owns a new Ford product with MyFord Touch, will tell you it's leaps and bounds ahead of the competition. All of our customers love their new Fords. Want the best deal on ANY car? Check us out! Cahpow! http://www.cahpow.com
      a1948ant
      • 2 Years Ago
      Consumer report is not for american auto maker.
        idr77777
        • 2 Years Ago
        @a1948ant
        Consumer Reports is objective. American vehicles are junk. You are attacking the messager & ignoring the message. That defines ignorance.
      teecee656
      • 2 Years Ago
      I really do question the wisdom of putting an iPad like display that incorporates rear view camera, mp3 player, radio and almost every other sensor such as mileage or outside air temperature on the dash board, including a DVD player and GPS. Drivers struggle focusing on the road and a bluetooth conversation at the same time. Auto-makers need to quit the "sell the sizzle, and not the steak" mentality.
        madjaxauto
        • 2 Years Ago
        @teecee656
        agreed; Cars should be for transportation
        camarog9
        • 2 Years Ago
        @teecee656
        teecee, granted the dvd player in the dash (at least ours does) will function as a dvd player, movies do not play while the vehicle is in motion. The rear camera is a very funtional tool which cuts down on limited viewing for a large sized vehicle such as our Flex. Driver distraction is indeed an issue but yet no one stops the drivers from texting nor does anyone chase after the phone companies to make them use available technology to assure that drivers are not texting. MP3 and radio features are features that aren't new to automotive. Heck... even my first 1969 Pontiac had an AM radio in it. Putting the controls on the steering wheel is a good way to keep driver eyes closer to the road (or using voice commands). GPS is almost necessary when driving alone and trying to find a place you've never been. Have you ever seen a driver looking at a huge folding map while driving? Not a good idea. A lot of the wisdom you speak of is in the hands of the user... unfortunately for us, we see they are still texting.
      • 2 Years Ago
      I've been an ASE master tech for over 20 years. I can say with my experience that GM by far surpasses Ford in reliability and cost of repairs. HOWEVER, Honda/Acura blows ALL manufacturers out of the water in both areas. mercedes is by far the worst of them all though.
      camarog9
      • 2 Years Ago
      Ironically, we own a Ford Flex and we just purchased a Cooper Mini. Granted the touchscreen system in our Ford is not the MyFord Touch, it is, however, a user interactive screen with touchscreen, audible and button commands. We're still getting used to the Mini but we keep comparing it to all of the features available in the Flex. Consumer Reports seems to have such an issue with that system that they downgrade the vehicle. Really? The rest of the vehicle is awesome with fit and finish that you'd expect in a Mercedes. The only downside to the Ford Flex is that, for whatever reason, it seems that Ford doesn't even bother advertising the vehicle. Given the choice I would buy the vehicle all over again.
      JIM
      • 2 Years Ago
      Take all that junk off of new cars and maybe they will be more affordable.
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