• Oct 29, 2012
A dealership in Georgia sold a recalled Nissan Quest wi... A dealership in Georgia sold a recalled Nissan Quest without fixing it.
The National Highway Traffic Safety Administration has opened an investigation into a Georgia Nissan dealer who sold at least one new car that had been recalled, without fixing the problem.

It is against the law for a dealer to sell a new recalled vehicle without making the necessary repairs.

NHTSA said it has evidence that Gwinnett Place Nissan of Duluth, Ga., sold a recalled Nissan Quest. The 2011 and 2012 model year Quests were recalled for a software issue that resulted in the minivans stalling when they had just a quarter tank of gas.

When cars stall unexpectedly, it can cause a serious accident, especially if the car stalls in an intersection or at high speeds. Nissan agreed to recall the minivans in March 2012.

It has not been a great month for Georgia-area dealers. General Motors threatened to pull its franchise from Bill Heard Chevrolet, the largest chain of Chevy dealers in the U.S., after the dealership was caught sending out fake recall notices to customers. The dealership was trying to lure customers back into the showroom in an attempt to either sell them longer maintenance plans or an entirely new car.

Before you buy a new or used car, it is easy to check to see if the vehicle has been recalled. Go to safercar.gov, and on the right hand side you can search by vehicle. If your new vehicle has been subject to a recall (and many are – that doesn't mean you shouldn't purchase the car) as the dealership for the repair record. If buying a used car, you can ask for the same records if purchasing from a dealership.

If you're buying a used car from a private owner, it's a little trickier but not hard to do. Get the car's vehicle identification number, or VIN, from inside the door jam or on the lower part of the driver's side windshield. Call a dealer who sells that brand of car and ask them to search the database to see if all recalls have been handled on that model.


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    • 1 Second Ago
  • 20 Comments
      Larry
      • 2 Years Ago
      OK I read the story . A story that makes no sence to me There is NO advantage for the dealer or any dealer not to do a recall repair . They don't do it for free , the factory pays them to do it and they supplies the parts . If anything it might be annoying , but it can all so bring in more work too . To me this story is just leftwing BS . I am wiling to but that going by this story which sad one car was not repaired , that might just have been an oversight .
      jjr526
      • 2 Years Ago
      Bill Heard Chevrolet......They were doing high interest car sales to illegals from a store in Phoenix. Nice dealer tricks they do as a matter of course it now sounds like.
        Ann
        • 2 Years Ago
        @jjr526
        Bill Heard was shut down in Florida. They were taking people's trade ins and letting them drive off on their new car only to call them a week later and telling them to bring the car back as their credit didn't go through. They returned the car only to find Bill Heard had disposed of their trade in, leaving them with nothing.
      • 2 Years Ago
      Ms Carty, you have to look closer at your Wikipedia or related sources. Bill Heard Chevrolet closed all their stores and declared bankruptcy in September......2008!
        Dans AOL
        • 2 Years Ago
        George Considering that Bill Heard Chevrolet is still open in Huntsville ,Al. I say you need to re look at your sources of information. It's on University Drive in Huntsville where it's been for the 20 years I've lived in Alabama.
      Paul Moyer
      • 2 Years Ago
      What's the big deal about all this? If a vehicle has a recall, what difference does it make? Just take it in to have it done. It's free to any owner when there's a recall. If the vehicle you're looking into buying has a recall, no sweat. Just take it in to get completed. In years past this was only a big deal if you purchased a vehicle that wasn't available new in your area, meaning no "dealership" to take it to. This is when it's a bigger deal just because you would have to travel or in some cases even ship it to have a recall done.
      • 2 Years Ago
      I was waiting to see if anyone else had problems with this dealer. They pushed a supposedly new 2012 off on me as well. You will not believe how they retaliated because I would not give them the opportunity to push a more expensive vehicle off on me. The general manager has a staff of puppets to do his dirty work. He had numerous occasions to call me personally to defend the actions of his employees and the 2012 lemon pushed off on me but he has chosen not to. This dealership asked me not to complete a Nissan survey on them. I did not get a survey, once they discovered this I had no more callbacks until yesterday after this story made national news. They need to be investigated. All the dirtl done in the dark, could not remain hidden. Thank God!
      Alan
      • 2 Years Ago
      Mistake or intentional? Dealers are compensated for doing recall repairs, so it is unlikely this was done on purpose. Maybe another reader could point out a benefit from doing this, I cannot see one. even it they got away with it.
        Paul
        • 2 Years Ago
        @Alan
        Salesman will do anything to get a car out the door to meet his quota for bonus.It must have slipped through the cracks or service/sales mgr asleep.
        • 2 Years Ago
        @Alan
        A dealer might report doing the repair, pocketing the money from the manufactuer without doing the repair. It seems like a lot of risk for a small benefit, but then, I've you can never overestimate the stupidity or the callousness of some people. That being said, a mistake may be more likely. I'm just answering your question about ways a dealership might benefit.
      FCI Fincl Serv
      • 2 Years Ago
      This is why we need regulations on businesses! The Dealer knew the car was recalled, but they chose to ignore the law and sell the car. You can't stay in business by KILLING your customers! The REAGAN people wanted to do away with UNNECESSARY Regulations that HOBBLED BUSINESS, too!
        Darrell
        • 2 Years Ago
        @FCI Fincl Serv
        A lot of these type Errors happen because the Dealer has sold the Vehicle before being notified by the Factory.Nissan performs more Voluntary Recalls probably more then any other Manufacturer out there.And to make an assanine comment by somebody such as FCI who has no ideal how the Automotive Industry works also shows the Ignorance of the Reporter.
        cda77
        • 2 Years Ago
        @FCI Fincl Serv
        how ignorant are you?? No car dealer would do this intentionally, there isn't anything for them to gain. Nissan pays for the recall, it doesn't cost the dealer one cent, in fact the dealer will make some profit by fixing the recall. BTW ALL business are already regulated, what planet are you from?
      Ann
      • 2 Years Ago
      Bill Heard was shut down in Florida for getting rid of people's trade ins after demanding the new car back saying their credit didn't go through. Lots of people were left with nothing and Bill Heard is no longer in Florida.
      peteswarr
      • 2 Years Ago
      It is easy to do your own recall check. Just go onto the internet and look it up. I have done that on cars I was contemplating purchasing since the internet started.
      • 2 Years Ago
      until I saw the check which was of $7478, I didn't believe ...that...my brother was like truley bringing in money parttime at their laptop.. there sisters roommate has done this 4 only about 12 months and just now cleared the depts on there villa and bourt Ford Mustang. read more at, http://www.Cloud65.com
      propackage
      • 2 Years Ago
      This is a good one. Car dealers at odds with government. Wow a test of no honor among theives
      • 2 Years Ago
      BAD INFORMATION GIVEN IN THIS ARTICLE!! Due to the Federal Privacy, dealers don't just give out service history information to just anyone calling with a serial number - at least they aren't supposed to. If you don't own the vehicle, you are S.O.L.
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